Recente beoordelingen
- Alle beoordelingen
- Positief
- Neutraal
- Negatief
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9,6
Nadelen: Shuttle to PEASE Airport..
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9,6
Voordelen: Staff was friendly, very knowledgeable, helping me make decisions based on my needs, and was aware of the need to be safe during my travel.
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8,4
Voordelen: Easy pick up and drop off. Friendly Staff.
Nadelen: Final bill has some surprise misc charges and I am having trouble finding a person to help to explain and reverse.
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9,2
Voordelen: The pick up counter person in Burlington was lovely.
Nadelen: The cost was high.
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8,4
Voordelen: Easy to get in and out of the airport in VT Pleased with the car.
Nadelen: The salesman did not tell us where to pick up the car so we ended up wandering a bit before figuring out where we had to go.
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10,0
Voordelen: Everything was great! On the phone and in person, the gentleman at the Hertz counter at BTV was friendly and very helpful. Thank you.
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8,0
Watch what Kayak rents you
Voordelen: Even though I clicked Sentra or the like size sedan, Kayak confirmation email said Chevy Spak which are not nearly the same size. Hertz did what they could and I ended up in a Yaris. Still not as big as a Sentra.
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6,8
First, they tried to give me a car with cracked windshield and missing
Voordelen: When I came back to tell them about first car, they switched it out without a problem.
beoordeling van
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2,0
Nadelen: They didn't have the vehicle I had reserved and I had to go to another car rental agency to get a different car ... I want my money back.
beoordeling van
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10,0
Great counter customer service
Voordelen: I liked that someone didn't hover over me when I checked the car out and in. I like that they trusted me. I really like the fact that I didn't have to stress about filling up car. And really liked the fact that Hertz didn't try to make money off of gas. In fact they charged me less than what I could buy it for. That alone will make me use Hertz again.
Nadelen: It would be nice to have a map like the olden days, and a pen if asked to write down mileage
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6,0
Longest dropoff ever
Nadelen: There was one customer in front of me, and I don't know how long she had been there when I arrived. I prefer to drop off the key and actually speak to a human being to ensure everything is all scared away. The clerk could clearly see I was holding a hertz key, but still I waited 10 minutes while she tried to track down a specialty vehicle for the other customer, and only after 10 minutes did I interrupt and asked "Excuse me, I'm just dropping off a car, here is the key, do you need anything else" She stated she needed the mileage on the car and that was it. It took less than 10 seconds. This could have been handled easily with a quick "Dropping off?" 10 minutes prior.
beoordeling van
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2,0
Did not have the vehicle I rented
Nadelen: Hertz didn't have the vehicle I rented. I specifically needed a SUV and they tried putting me in a car. Furthermore they advised since this was booked on a third party site and not with them direct there was nothing they could do. Hertz had a SUV available but they advised this would be an upgrade and cost more money. They wouldn't even help me with a refund and directed me back to the site I booked with. The Hertz employee directed me to a different company where I was able to rent a SUV but it was still more then I booked for initially (but less then the "upgrade" Hertz wanted me to take to rent their SUV. After one failed attempt at the desk and two phone calls I was able to get Hertz to agree to refund the money that was paid direct to them from the beginning. Although Hertz agreed the money would be refunded it has not been credited back to my account at the time I wrote this review.
beoordeling van
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9,6
Nadelen: Shuttle to PEASE Airport..
beoordeling van
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9,6
Voordelen: Staff was friendly, very knowledgeable, helping me make decisions based on my needs, and was aware of the need to be safe during my travel.
beoordeling van
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9,2
Voordelen: The pick up counter person in Burlington was lovely.
Nadelen: The cost was high.
beoordeling van
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10,0
Voordelen: Everything was great! On the phone and in person, the gentleman at the Hertz counter at BTV was friendly and very helpful. Thank you.
beoordeling van
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10,0
Great counter customer service
Voordelen: I liked that someone didn't hover over me when I checked the car out and in. I like that they trusted me. I really like the fact that I didn't have to stress about filling up car. And really liked the fact that Hertz didn't try to make money off of gas. In fact they charged me less than what I could buy it for. That alone will make me use Hertz again.
Nadelen: It would be nice to have a map like the olden days, and a pen if asked to write down mileage
beoordeling van
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8,4
Voordelen: Easy pick up and drop off. Friendly Staff.
Nadelen: Final bill has some surprise misc charges and I am having trouble finding a person to help to explain and reverse.
beoordeling van
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8,4
Voordelen: Easy to get in and out of the airport in VT Pleased with the car.
Nadelen: The salesman did not tell us where to pick up the car so we ended up wandering a bit before figuring out where we had to go.
beoordeling van
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8,0
Watch what Kayak rents you
Voordelen: Even though I clicked Sentra or the like size sedan, Kayak confirmation email said Chevy Spak which are not nearly the same size. Hertz did what they could and I ended up in a Yaris. Still not as big as a Sentra.
beoordeling van
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6,8
First, they tried to give me a car with cracked windshield and missing
Voordelen: When I came back to tell them about first car, they switched it out without a problem.
beoordeling van
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2,0
Nadelen: They didn't have the vehicle I had reserved and I had to go to another car rental agency to get a different car ... I want my money back.
beoordeling van
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6,0
Longest dropoff ever
Nadelen: There was one customer in front of me, and I don't know how long she had been there when I arrived. I prefer to drop off the key and actually speak to a human being to ensure everything is all scared away. The clerk could clearly see I was holding a hertz key, but still I waited 10 minutes while she tried to track down a specialty vehicle for the other customer, and only after 10 minutes did I interrupt and asked "Excuse me, I'm just dropping off a car, here is the key, do you need anything else" She stated she needed the mileage on the car and that was it. It took less than 10 seconds. This could have been handled easily with a quick "Dropping off?" 10 minutes prior.
beoordeling van
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2,0
Did not have the vehicle I rented
Nadelen: Hertz didn't have the vehicle I rented. I specifically needed a SUV and they tried putting me in a car. Furthermore they advised since this was booked on a third party site and not with them direct there was nothing they could do. Hertz had a SUV available but they advised this would be an upgrade and cost more money. They wouldn't even help me with a refund and directed me back to the site I booked with. The Hertz employee directed me to a different company where I was able to rent a SUV but it was still more then I booked for initially (but less then the "upgrade" Hertz wanted me to take to rent their SUV. After one failed attempt at the desk and two phone calls I was able to get Hertz to agree to refund the money that was paid direct to them from the beginning. Although Hertz agreed the money would be refunded it has not been credited back to my account at the time I wrote this review.
beoordeling van
