Gahanna autoverhuur

Friendly staff but poor business model

Voordelen: I rented a car to travel to Florida and back for a week. I had rented a car from Enterprise earlier in the year and was impressed by the ease of the rental and by the friendly staff who assisted me. This second rental started no differently, but unfortunately ended with a poor experience. I had reserved the rental and signed a contact stating that my return/drop off date would be on a day the store would be closed, but they had a drop box and did not specify or mention any issues or additional charges for dropping it off on a day they were closed. I was shocked, then, when I was told I would be charged an extra day. After an unpleasant conversation with the manager, my additional charge was removed, but I was left with a very bad taste in my mouth and may seek other rental options in the future.