Recente beoordelingen
- Alle beoordelingen
- Positief
- Neutraal
- Negatief
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2,0
Nadelen: The car I reserved and prepaid for was not there so I had to rent a car elsewhere
beoordeling van
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4,0
Nadelen: Car not ready on time. Waited for car to be washed
beoordeling van
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3,6
Shame on me for trusting Hertz
Nadelen: Granted, I picked up my car on Dec 23rd, which is a busy day given the upcoming holidays. But top to bottom, my experience was poor, at best. I booked at Inwood and received several conflicting messages directing me to pick up in Lynnbrook. The staff at Lynnbrook encountered a series of customers prior to my arrival and post my arrival, all of whom had varying levels of difficulty obtaining their rentals. I'm sure the jobs performed by these staff members is challenging, but their ability to mitigate the situation, deescalate, and treat paying customers with respect was nearly non-existent. When I returned my car to Inwood, I learned for the first time that Lynnbook staff was required to offer me a pick - up. No such offer was ever made. Also, the next day, I received a call from the Inwood office indicating that I had left an item behind in the car. I called back upon receiving the message and was told the rep who had contacted me was next in the office the following week, and that I should call back then. To be clear: no one told me what the recovered item was, or made any attempt to contact the rep who initially called me. The burden was placed squarely on me to perform diligent follow-up. As id I was the employee who worked for Hertz. Perhaps not a big deal in isolation. But this occurrence underscores a company wide culture which devalues customers time and expectations. I left feeling my purchase was not valued, that my time was unimportant and that the staff was not in attendance to assist me. I see no reason I should rent from Hertz again. Given that I rented another car earlier today, I can confirm I am acting on this self-imposed mandate.
beoordeling van
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10,0
quick pickup, overall good experience.
Voordelen: quick pickup
Nadelen: all good
beoordeling van
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8,0
Weekend Rental
Voordelen: It was nice car and drove perfectly fine. I might decide to buy that car now.
Nadelen: The only thing I didn't like was the under 25 fee.
beoordeling van
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4,0
Nadelen: Voiture pas prête à l'heure. Nous avons dû attendre qu'elle soit lavée
beoordeling van
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4,0
Nadelen: Auto niet op tijd klaar. Wachtte auto te wassen
beoordeling van
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10,0
Navette rapide dans l'ensemble, c'était un bon séjour.
Voordelen: Navette rapide
Nadelen: Rien à redire
beoordeling van
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10,0
Korte opraper, kortom goede ervaring.
Voordelen: Korte opraper
Nadelen: Alle goede
beoordeling van
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8,0
Location pour un week-end
Voordelen: C'était très agréable et la voiture conduisait bien. Peut-être que j'achèterai cette voiture maintenant
Nadelen: La seule chose que je n'ai pas aimé c'est les frais pour les moins de 25 ans.
beoordeling van
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8,0
Weekend verhuur
Voordelen: Het was leuk auto en reed prima. Ik zou beslissen om te kopen dat auto nu.
Nadelen: Het enige wat ik niet leuk vond was de tot 25 kosten.
beoordeling van
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10,0
quick pickup, overall good experience.
Voordelen: quick pickup
Nadelen: all good
beoordeling van
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10,0
Navette rapide dans l'ensemble, c'était un bon séjour.
Voordelen: Navette rapide
Nadelen: Rien à redire
beoordeling van
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10,0
Korte opraper, kortom goede ervaring.
Voordelen: Korte opraper
Nadelen: Alle goede
beoordeling van
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8,0
Weekend Rental
Voordelen: It was nice car and drove perfectly fine. I might decide to buy that car now.
Nadelen: The only thing I didn't like was the under 25 fee.
beoordeling van
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8,0
Location pour un week-end
Voordelen: C'était très agréable et la voiture conduisait bien. Peut-être que j'achèterai cette voiture maintenant
Nadelen: La seule chose que je n'ai pas aimé c'est les frais pour les moins de 25 ans.
beoordeling van
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8,0
Weekend verhuur
Voordelen: Het was leuk auto en reed prima. Ik zou beslissen om te kopen dat auto nu.
Nadelen: Het enige wat ik niet leuk vond was de tot 25 kosten.
beoordeling van
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2,0
Nadelen: The car I reserved and prepaid for was not there so I had to rent a car elsewhere
beoordeling van
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4,0
Nadelen: Car not ready on time. Waited for car to be washed
beoordeling van
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3,6
Shame on me for trusting Hertz
Nadelen: Granted, I picked up my car on Dec 23rd, which is a busy day given the upcoming holidays. But top to bottom, my experience was poor, at best. I booked at Inwood and received several conflicting messages directing me to pick up in Lynnbrook. The staff at Lynnbrook encountered a series of customers prior to my arrival and post my arrival, all of whom had varying levels of difficulty obtaining their rentals. I'm sure the jobs performed by these staff members is challenging, but their ability to mitigate the situation, deescalate, and treat paying customers with respect was nearly non-existent. When I returned my car to Inwood, I learned for the first time that Lynnbook staff was required to offer me a pick - up. No such offer was ever made. Also, the next day, I received a call from the Inwood office indicating that I had left an item behind in the car. I called back upon receiving the message and was told the rep who had contacted me was next in the office the following week, and that I should call back then. To be clear: no one told me what the recovered item was, or made any attempt to contact the rep who initially called me. The burden was placed squarely on me to perform diligent follow-up. As id I was the employee who worked for Hertz. Perhaps not a big deal in isolation. But this occurrence underscores a company wide culture which devalues customers time and expectations. I left feeling my purchase was not valued, that my time was unimportant and that the staff was not in attendance to assist me. I see no reason I should rent from Hertz again. Given that I rented another car earlier today, I can confirm I am acting on this self-imposed mandate.
beoordeling van
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4,0
Nadelen: Voiture pas prête à l'heure. Nous avons dû attendre qu'elle soit lavée
beoordeling van
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4,0
Nadelen: Auto niet op tijd klaar. Wachtte auto te wassen
beoordeling van
