Recente beoordelingen
- Alle beoordelingen
- Positief
- Neutraal
- Negatief
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5,2
Voordelen: Car was new and clean
Nadelen: The staff was short handed and it took a long time to do paperwork and get keys.
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3,2
Nadelen: We did not get the car we reserved. When we came to exchange the car for the one we reserved we were again told it was not available. We had to rent a hotel room and return the next day at our own expense.
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2,0
Voordelen: I want my money back
Nadelen: I want my money back
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2,0
Nadelen: alamo refused to provide a car, indicating they didn’t have enough vehicles to honor my reservation. The customer service staff at the counter was polite - but would not provide a vehicle.
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9,6
Voordelen: super easy drop off even with the covid 19 effects
Nadelen: fee to drop off at a different location - should be a 1 time fee - not added to every day of the rental
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2,0
Nadelen: Alamo personnel closed their desk and they were gone when I arrived. Avis and Budget were still around. I rented from them.
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7,2
Nadelen: Drop off was far away from luggage carts no help to get bags over there. Car was not ready for rental had to wait then model changed just give us the option sooner
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5,2
Voordelen: Staff was friendly and drop off was fast.
Nadelen: We arrived to find a line with one employee issuing cars. The problem was they didn’t have the cars that had been reserved. One lady had been waiting for 45 minutes. She attempted to get assistance from others who were not visible but she wasn’t sure they were even there since they were not responding. I heard her ask if Enterprise had any cars available and then two other employees materialized. We were given a nicer vehicle than reserved at no additional price so that was good, but when you reserve a vehicle 8 weeks in advance, you shouldn’t be kept waiting while folks are scavenging for cars.
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10,0
Voordelen: Staff was great and drop off was very easy.
Nadelen: Counter was closed at pick-up with no instructions to go to booth in garage.
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10,0
Voordelen: Easy to reserve. Quick pick up & drop off. Great car. Nice people.
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4,0
Voordelen: The car itself was fine. The people working customer service were great.
Nadelen: There was an awful smell in the car. I can’t place what it was but maybe chemical? When I first got it I thought it might have been whatever they cleaned the car with but it did not go away, even with letting the windows down to air out. Left me with a lingering headache all weekend
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7,2
Voordelen: Pickup was slow due to understaffing at airport location. The one staff member working, however, was very professional, competent, and friendly. He was in a bad position which was not of his making. The car itself and the drop off experience were great. The extreme wait at pickup however was bad.
Nadelen: See above.
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9,6
Voordelen: super easy drop off even with the covid 19 effects
Nadelen: fee to drop off at a different location - should be a 1 time fee - not added to every day of the rental
beoordeling van
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10,0
Voordelen: Staff was great and drop off was very easy.
Nadelen: Counter was closed at pick-up with no instructions to go to booth in garage.
beoordeling van
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10,0
Voordelen: Easy to reserve. Quick pick up & drop off. Great car. Nice people.
beoordeling van
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7,2
Nadelen: Drop off was far away from luggage carts no help to get bags over there. Car was not ready for rental had to wait then model changed just give us the option sooner
beoordeling van
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7,2
Voordelen: Pickup was slow due to understaffing at airport location. The one staff member working, however, was very professional, competent, and friendly. He was in a bad position which was not of his making. The car itself and the drop off experience were great. The extreme wait at pickup however was bad.
Nadelen: See above.
beoordeling van
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5,2
Voordelen: Car was new and clean
Nadelen: The staff was short handed and it took a long time to do paperwork and get keys.
beoordeling van
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3,2
Nadelen: We did not get the car we reserved. When we came to exchange the car for the one we reserved we were again told it was not available. We had to rent a hotel room and return the next day at our own expense.
beoordeling van
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2,0
Voordelen: I want my money back
Nadelen: I want my money back
beoordeling van
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2,0
Nadelen: alamo refused to provide a car, indicating they didn’t have enough vehicles to honor my reservation. The customer service staff at the counter was polite - but would not provide a vehicle.
beoordeling van
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2,0
Nadelen: Alamo personnel closed their desk and they were gone when I arrived. Avis and Budget were still around. I rented from them.
beoordeling van
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5,2
Voordelen: Staff was friendly and drop off was fast.
Nadelen: We arrived to find a line with one employee issuing cars. The problem was they didn’t have the cars that had been reserved. One lady had been waiting for 45 minutes. She attempted to get assistance from others who were not visible but she wasn’t sure they were even there since they were not responding. I heard her ask if Enterprise had any cars available and then two other employees materialized. We were given a nicer vehicle than reserved at no additional price so that was good, but when you reserve a vehicle 8 weeks in advance, you shouldn’t be kept waiting while folks are scavenging for cars.
beoordeling van
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4,0
Voordelen: The car itself was fine. The people working customer service were great.
Nadelen: There was an awful smell in the car. I can’t place what it was but maybe chemical? When I first got it I thought it might have been whatever they cleaned the car with but it did not go away, even with letting the windows down to air out. Left me with a lingering headache all weekend
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