Seattle autoverhuur

Voordelen: The car didn't break down on me.

Nadelen: 1) hour wait to get the car, 2) car was dirty and even had previous occupant's things in there, 3) wipers didn't work, 4) way over priced.

Voordelen: Value

Nadelen: Pickup and dropoff wait time

Voordelen: Pick up and Drop off was easy

Nadelen: The suv was not what I expected, it was like a tiny ice cream truck with no trunk space. And no power seat had to use pillow to sit on in order to see over the steering wheel

Nadelen: Car was extremely dirty inside, foot prints on ceiling of interior. Broken seatbelt. Breaks were squeaky, felt like a tin box, Thought we were getting a Dodge Journey, we got a standard junk car, Outlander , car smelled like throw up and veered to the right. Not happy with the car we gave, did not have time to complain to Rep.

Voordelen: One of the staff members we encountered was very helpful

Nadelen: We were charged for road-side assistance which we did not ask for. My guess is that the desk attendants are paid commission for the extras they sell. We didn't notice the extra charge on the bill until after we picked up the car. We tried calling customer service but were put on hold for so long we decided to make an extra trip to the airport to get our bill sorted out. The second lady was helpful, apologized for the inconvenience of having to return and, for compensation of our troubles, wrote a note on our bill that we could return the car without filling it with gas. When we returned the car, we showed the attendant the note regarding the gas compensation but, after returning home, we found we had been charged for gas. We then had to call back to FOX, were put on hold for over 20 minutes and, after 29 minutes, we were told our card would be reimbursed. I hope so. All in all, I can't recommend FOX rental cars. The car we rented worked great for the two weeks we had it, but the unpleasant experiences at the beginning and ending of our trip was very frustrating.

Voordelen: I liked the car I was given. It was a smooth ride.

Nadelen: The customer service I have received from this company has been the worst I have ever received from any company ever. I have been charged Over $500 for a $265 rental. I never receive my security deposit back. I called 5+ times to get an issue resolved months before my car pickup. I never received help. I was called a “liar” by one of the representatives. Representatives contradicted one another. All in all, it was a horrible experience.