It is just a normal flight. Short flight. The Aircraft was bit older and was very shaky.
It was a very comfortable journey. Everything was good and should be maintained
Voordelen: "La possibilité d’avoir pu payer un supplément laisse à notre convenance pour avoir un surclassement"
Nadelen: "Le prix du billet a été débité 2 fois à l’aller ( remboursé ensuite quand je l’ai signalé) . Le prix du supplément de surclassement a fait que le retour a été débité de notre compte 2 fois aussi. Il faut qu’on le signale encore."
Voordelen: "New aircraft"
Nadelen: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Voordelen: "The crew was excellent, respectful and helpful."
Nadelen: "Boarding by bus is poor"
Voordelen: "The service was excellent"
Voordelen: "everything, the crew was efficient"
Nadelen: "more African entertainment to be added on the Johannesburg route"
Voordelen: "I like the crew members"
Nadelen: "Entertainment selection and food could be better"
Voordelen: "Amazing staff and service!"
Voordelen: "Very cramped seats"
Nadelen: "No complain . It’s singapore airlines"
Voordelen: "The crew Were exceptional ."
Nadelen: "If The seat recline could go down a bit more innpremium economy, that would be perfect"
Voordelen: "Pas grand chose, il faisait chaud dans l’avion , les repas sont tellement mauvais"
Nadelen: "Amélioration des repas , mets air climatisé dans l’avion"
Voordelen: "Tellement mieux que les compagnies européennes"
Voordelen: "Seats were good"
Nadelen: "Food could have been better"
Voordelen: "Crew was polite."
Nadelen: "For such a long journey, the plane could have been nicer."
Voordelen: "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
Nadelen: "I will not buy the air ticket from cheap ticket any more."
Voordelen: "The cabin crew and the pilots. The flight went smoothly."
Nadelen: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
Voordelen: "Service was great on both sectors"
Nadelen: "Premium economy seat is still not comfortable enough in comparison with economy."
Voordelen: "Prompt and timely service"
Nadelen: "Food can be more tasty"
Voordelen: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Nadelen: "The food was disgraceful, the entertainment, the quality of the movies was poor.."
Voordelen: "So good to get on a flight where I can fit in the seats..."
Voordelen: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Nadelen: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Voordelen: "Everything From the food to the drinks to the comfort"
Voordelen: "crew very helpful with seating service on board also good"
Nadelen: "head phones for entertainment very uncomfortable Food not to my taste"
Nadelen: "Boarding didn’t give priority to passengers with children"
Nadelen: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Voordelen: "Movie selection was great. Food was decent. Comfort was expected"
Nadelen: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Voordelen: "The staff were so friendly and helpful."
Voordelen: "But I got to take Qatar airline and the service was great"
Nadelen: "Almost missed the flight, havent noticed the passengers in prior"
Nadelen: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Voordelen: "Priority line for boarding and security, reclining seats, foot stand"
Nadelen: "Priority boarding not available in India, food and food choices and lackluster service"
Voordelen: "Ontime, airline stewards were excellent and tv entertainment very good"
Nadelen: "All good"
Voordelen: "The attendants are pleasant to the eye, thats about it."
Nadelen: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"
Voordelen: "Entertainment service is, really, second to none."
Nadelen: "Old plane, cramped seats, wrong tissue paper (unusabke) in bathrooms, instead of paper towels, unremarkable food, served almost cold, rushed staff which spilled water on me (offered S$75 voucher as compensation), however did not take thebtime to listen to requests from passengers who spoke poor English, etc."
Voordelen: "Crew was great. Food not bad for airline food . It was clean."
Voordelen: "Excellent service, Confortabilité et assistance pendant tout le trajet!"
Nadelen: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Nadelen: "It is really good experience. All the flight attendants are good"
Voordelen: "Crew was very friendly and good service."
Nadelen: "Old planes and screens."
Voordelen: "Staff were awesome. given that my wife and son both had food poisoning."
Nadelen: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Voordelen: "service, good TV quality and good movie selection"
Nadelen: "sound quality with headphones was horrible"
Voordelen: "The seat comes with foot rest attached to the front seat."
Nadelen: "I asked for decaf coffee and the attendant totally forgot about my request."
Nadelen: "cramped seats freezing cold"
Notre fils est très grand et la procédure d'enregistrement des places n'est pas toujours facile pour obtenir un siège adéquat quand on voyage en économique .
Notre valise n'est pas arrivée à Brest. Elle est partie à Biarritz. Nous l'attendons. Cordialement
Impossibilité de s enregistrer en ligne Surbooking Pas de place attribuée Personnel au comptoir désagréable
Enregistrement désastreux à l’aéroport, une heure et demie d’attente, seulement 2 guichets ouverts, des gens avaient peur de rater leur vol.
Nadelen: "Repas gratuit"
Voordelen: "Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice."
Nadelen: "Boarding process could have been smoother"
Voordelen: "Was on time! Not croweded!"
Nadelen: "Had to wait for substitute crew, and they had a bad attitude. Crew could be heard complaining as they sat in rear."
Voordelen: "We arrived early and check in went smooth"
Nadelen: "Horrible complimentary food quality in economy class. Not enough options to purchase food/snack."
Voordelen: "Time schedual"
Nadelen: "Over duty for extra weight"
Voordelen: "On time"
Nadelen: "All was well. Long bus ride to the planr"
Voordelen: "Respect des horaires, gentillesse du personnel"
Nadelen: "Staff wasn’t helpful and gave false information"
Voordelen: "Très bien. Bon accueil et à l'heure."
Nadelen: "my plane to NY flew off without me and 11 people."
Nadelen: "They have no charging points for the phone"
Nadelen: "Seats. Very uncomfortable"
Voordelen: "Friendly service, clean airplane, great food."
Nadelen: "No leg room in economy. Worse then United and American Airlines!"
Voordelen: "No food or entertainment"
Voordelen: "Le service. Et le confort"
Nadelen: "Flight attendants in majority were rude, didn't care, unhelpful, for business class, service was worst I ever experienced. Plane is old, pretty dirty, they don't care about elders at all, this flight really ruined my whole travel experience, I doubt I'd ever want to go back."
Voordelen: "Hot towels distributed before meal."
Nadelen: "Sitting behind me plus the seat across from that in center was an adult with two children going to summer camp in US. There were 40 kids and several counselors on this flight. These two kids were much younger (4 or 5yrs) than any others going to camp. One of the kids could not sit still. The adult behind me sometimes held her in her lap which resulted in pushing on my seatback. While in her own seat the child did not have her seat belt on. Eventually the girl began using her arm rests on either side of the aisle to swing herself. I finally mentioned this and the lack of seat belt fastening to F.A. who said "They're from Latvia. These Eastern Europeans don't think about things the way you and I do." The child was blocking the aisle at times and the F.A. did nothing."
Voordelen: "I liked all the variety of the meal (many different snacks & components aside from the entree) and the very nice crew"
Nadelen: "No way to control volume of cabin announcements if you're plugged into the entertainment system. Announcements EAR SPLITTING and very painful for anyone using their own in-ear phones. Such phones are very common today, so this issue urgently needs updating."
Voordelen: "рейсы точно по расписанию, без задержек, персонал внимателный"
Nadelen: "заказала и оплатила билеты за 4 месяца до перелета, а получила место в самолпте на самом последнем ряду у туалета"
Voordelen: "Entertainment options were fine. Crew was courteous. Boarding was fast. Flight was on time."
Nadelen: "Economy seats were more cramped than other international economy flights I have been on. My knees were against the seat in front of me the entire 9-hour flight. There were supposed to be 2 options for meal, but by the time I was served there was only one remaining. The meal itself was passing."
Nadelen: "the flight got delayed for an hour and I missed a connecting flight. Was re-routed through Moscow and was at my destination point 11 hours later."
Voordelen: "Not having someone sitting next to me, comfortable lie flat beds albeit a bit narrow. Good food when you wanted it, big screen and ok movies, spotless toilets"
Nadelen: "Nothing really negative to say"
Nadelen: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Voordelen: "World best airline since my last flight to Hong Kong. New aircraft with the most confortable and complete flight experience I had in years in economy class. Seat confort, movie selection and quality of the screen, food quality, boarding speed, cabine pressure, all was immaculate."
Nadelen: "They promised an upgrade to premium economy and then they didn't follow through, they lied when they said that row 30 was premium economy, all this felt very very weird. Jacqueline the flight attendant recognised the problem and gave us premium headphones to make up for the error."
Voordelen: "Very simple but reliable and confortable flight. We got clear instructions to get to the next terminal"
Nadelen: "We took off late and arrived even later so we had to run to get to the next plane"
Nadelen: "The flight departed late because the preceding inbound flight was late. No reason was given to the customers."
Voordelen: "Good movie selection"
Nadelen: "Only drinks with dinner, other airlines serve the whole time. Limited selection of drinks. Other airlines do not limit. Not enough leg room and I'm only 5'7. Seat in front leaned back to far."
Voordelen: "Staff was friendly and accomodating. The food service for the long international flight was better than I expected."
Nadelen: "Movie entertainment options were not consistent from plane to plane. On the arriving flight, the plane had an impressive offering of movies and tv shows for passenger viewing during flight, however, on the return flight, there was much less available."
Voordelen: "Felt captain on the original flight did everything he could"
Nadelen: "Boarded late, taxi' around for 3 and a half hours, deplaned as flight was canceled, waited 3 hours for next flight which was then cancelled. All understandable until the announced that the flight was reinstated only to be followed by an hour of the clerks unable to put people back on the flight which caused it to be cancelled. Sent to another airport except the free shuttle wasn't running, 50 dollar taxi ride later I got to sleep on the floor until the gates finally opened 5 hours later"
Voordelen: "Pleasant staff and crew."
Nadelen: "Tv screens are old and function very poorly."
Voordelen: "The crew did an excellent job definitely went beyond good service, I enjoyed the food and they came often offering drinks. It was probabky my first long flight I wasn't thirsty at all. Overall I was very happy with my trip hope thank you!"
Nadelen: "I got slightly cold at one point and wished the lights were I little lower but I understand why the weren't."
Voordelen: "Staff was nice. Seat was standard."
Nadelen: "Small movie selection."
Nadelen: "Small plane incredibly cramped for8 hour flight"
Voordelen: "We ended up being on a BA flight which was fine. Ok service, check in from London much better than USA. In flight entertainment good."
Nadelen: "Nonchalant crew on the way back, I asked if they had any snacks half way into the flight as I didn't eat dinner, I went to the galley and the head of customer service heard my request, looked at me and just carried on reading his paper leaving a flight attendant to offer me a small bag of pretzels , which she had to search for. Very poor"
Nadelen: "I had a seat on an aisle, which was good. But, the TV / video screen did not work. Luckily there wasn't a passenger next to me, and I used that screen. I told the steward, but never got help with the screen. I had to " Lean " for the 9 hours. The bathrooms became gross after 5 hours. I don't need to explain."
Voordelen: "crew was friendly and courteous"
Nadelen: "had to be bussed to different part of airport to board plane no sound on the entertainment console"
Voordelen: "crew were great!"
Nadelen: "movies offered were poor. a dinosaur (great for kids), and a movie about love (horrible for all). food was yuck."
Voordelen: "Good airplane, big and clean. Very punctual ."
Nadelen: "Not food just a very small drink"
First, you should know that the flight has been canceled and I am stranded. The fact that you do not have any information on this flight cancelation is so absurd and disturbing. Second, It is impossible to reach Etihad via phone so we have been on hold for hours.
Voordelen: "The crew was impeccable , but unfortunately no character , no personality or friendliness . Very stoic and good as far as service. But not friendly at all . And I was in BC, brought them chocolates and e everything"
Nadelen: "The crew could be more friendly , more personal"
Nadelen: "Slight inconvenience having to wait for a connecting flight, which delayed our arrival plans at the destination...."
Voordelen: "crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good."
Nadelen: "wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride."
Nadelen: "aren't all the passengers on the flight same? how come economy passengers denied Biryani, while premium and Business class gets it?"
Voordelen: "Flotte très moderne"
Nadelen: "Surbooking à l'embarquement, aucune info, un scandale. Seulement un petit déjeuner (très moyen) servi pour la totalité d’un vol de plus de 6h, quand les autres compagnies servent un vrai repas et une collation Aucune trousse en classe économie, ni un masque, ni une brosse à dents"
Voordelen: "The food was amazing with good And comfortable air conditioning. Cleanliness was maintained as well."
Nadelen: "The food serving was late it could be more manageable. The leg space is also not comfortable. Also the some seat needs to be repaired as the recliners not working."
Voordelen: "Got me from a to be"
Nadelen: "Just don't use Etihad"
Voordelen: "Quick boarding, minimum queues."
Nadelen: "Everything. What an absolute joke of an airline. 1) Flight attendant spilt a half a bottle of water on me and didn’t even apologise 2) Same tv shows and movies as 5 months ago. 3) no eye shades 4) entertainment turned off around 20-25 mins before landing and all headseats collected 5) staff"
Nadelen: "Le racket de cette compagnie commence dès l'enregistrement. Nous étions en famille avec deux enfants. Premier bonheur de devoir payer 63 euros de plus pour éviter d'être disséminés aux 4 coins de l'avion, le système par défaut ayant fait cela !!! Deuxième bonheur l'avion est en fait quasi vide.."
Voordelen: "Good service"
Nadelen: "My bags came last even having priority labels"
Nadelen: "My seat (8d) would not recline and the hand rest would not go up."
Voordelen: "Planes were good with good leg room"
Nadelen: "For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited."
Voordelen: "Les films et le casque confortable . Équipage agréable et avion confortable"
Nadelen: "Nourriture moyenne mais correcte."
Voordelen: "Vol de nuit . Aucun soucis. Transfert des bagages impeccable. Équipage efficace."
Nadelen: "Les couvertures ne sont pas donnes automatiquent ce qui est regrettable pour un vol de nuit où la climatisation est toujours trop froide."
Nadelen: "Poor food quality. When long haul involves 4 flights in total MUCH more variety is required. When the snacks are predominantly cheese based, then that's repeated x4 Entertainment was poor. Not enough comedy, not enough documentaries and again by the 4 th flight, well just try to sleep as you've done all the good movies"
Voordelen: "Breakfast was slightly better than dinner choice"
Nadelen: "Window seat is quite cramped and I am not sure why I had to pay to choose a seat before this flight but not for my previous flight to Singapore which resulted in me getting one of the last seats available which was a pretty cramped window seat. Also too many repetitive announcements"
Voordelen: "Surclassement Buisness Class, arrivée à Paris avec 20 minutes d’avance, livraison bagage rapide"
Voordelen: "That there was a vegetarian meal on the second leg of my travel. And that the journey is over. Besides that, not much"
Nadelen: "1 hour delay to begin with. Then trasfer area at Abu Dhabi was utter chaos. While it's suffocatingly crowded, there was no A.C! No vegetarian option for meal on the flight from Brussels to Abu Dhabi. The seats hurt by bottom. One of the worst flight seats ever. All in all, a totally underwhelming experience."
Voordelen: "Smooth ride"
Nadelen: "The food wasn't great specially the breakfast vegetarian option . The staff should be more friendly and the options have a long layover"
Voordelen: "Amabilité du personnel et qualité de la nourriture"
Nadelen: "Ma femme voyageant en économique n’avait pas le droit de venir me voir en Business"
Voordelen: "Seats were comfortable."
Voordelen: "Confort de l'avion excellent surtout pour les grandes personnes"
Voordelen: "Confort correct. hôtesse à l'écoute"
Nadelen: "Emplacement des jambes un peu juste pour les grandes personnes"
Voordelen: "Le confort , le calme"
Nadelen: "Small seats-space limited."
Voordelen: "Easy to cancel trip"
Nadelen: "Kayak did not have technology to know about cancellation"
Voordelen: "As I said, the crew and facility were pretty good. But the bad things really ruined the trip and pissed me off."
Nadelen: "First of all, I tried to purchase the on-plane WiFi. That didn't happen, as I was told there was an error in purchasing and I didn't end up getting any connection. Yet when I got off the plane, I realized that I was nevertheless charged for $12. This was definitely annoying, and they still haven't gotten back to me. Secondly, which is very frustrating and infuriating, was the fact that not only was my checked luggage delayed, they did not call me or reply to my emails with any useful information on my luggage's situation. To this date, I have no idea where it is, if it's lost or damaged, or when can they deliver it to me. I had all my clothes, my DSLR camera and gifts in my luggage, and I had to buy a bunch of stuff in the next few days because I didn't have those things. It has been more than a week, and they still haven't gotten back to me on anything. For this reason alone, I think they totally deserve a poor overall rating, especially because I chose them in the first place because I trusted their good ratings."
Voordelen: "i arrived safely"
Nadelen: "Even thiugh i paid for first class , i was made to wait for 30 minutes while economy passengers boarded. Many of them arrived after me. Other first class flights allow you to eat when you want. not this one. i slept through their mealtime - no food for me. the seats also do not recline fully. Since the treatment is not first class, might as well fly economy on this one."
Nadelen: "Food choices were limited"
Voordelen: "Easy connections ,good flight ,food"
Nadelen: "Check in at JFK took ages as the ground staff just didn’t bother about balancing queues versus available agents. One quueue moves fast and the other got stick . Some of the agents were novices After boarding some passengers couldn’t find place for their carry on a. They were rudley informed that they are carrying large carry ones and were threatened with deboatdong if they weren’t fast in finding alternate places for their bags"
Voordelen: "very nice but long hours"
Voordelen: "Kind of similar to Indian food if possible. Thanks"
Nadelen: "Three of is were travelling and they offered food only l to two of us..i think they thought my three year old doesn't need food..and on my flight to Kochi the crew was so mean.."
Voordelen: "Good food, comfort, boarding"
Nadelen: "Flight crew not very polite."
Voordelen: "1) the flight was not full which was a big plus 2) the universal charging at the seat, I didn't need a converter."
Nadelen: "1) The sinks in 4 bathrooms were broken. People were still using the bathrooms although there was no sink. So people were not washing their hands which is unsanitary. 2) the food was not very good, nor the timing of it. Also sandwiches in plastic wrapping were distributed during sleeping hours and that was very disruptive. 3) the plane was older. 4) the flight was very expensive so I expected 5 star features and comfort, but it was only a 3 star for me."
Nadelen: "They only had vegeterian options for the most part even when the expectation is that they would have at least some meat choices. They ran out of the meat options quickly. The crew was very nice though and arranged for a chicken meal at the end"
Voordelen: "staff were great"
Nadelen: "a little bit of a late departure"
Voordelen: "Great looking crew. Very professional"
Nadelen: "Food service a little slow in business class"
Voordelen: "I like the Dreamliner , professional crew , on time boarding , takeoff and landing , respect to holy Ramadan regarding the way meals were distributed"
Nadelen: "Nothing honestly."
Voordelen: "Excellent customer service and clean planes."
Nadelen: "No live TV , food choices are very limited"
Voordelen: "Après une heure dans l'avion sans climatisation malgré un personnel de bord irréprochable (distribution de boissons) on nous annonce le débarquement, diriger et abandonne dans un terminal malgré un repas offert, pas d'information après renseignement auprès d'un accompagnant de tour operator j'apprend qu'il faut se rendre à la même porte où nous embarqueront avec 4 heures de retard. Un grand merci au personnel de cabine mais le responsable au sol .... Mais en plus de 10 vol Ave Etihad c'est ma seul mauvaise expérience et de plus j'ai payer 200fr pour changer de vol et arriver 4 h 30 plus tôt résultat gagné 30 minutes oups"
Nadelen: "Le personnel de cabine souriant et avenant"
Voordelen: "The arrival time of the flight"
Nadelen: "Kids were crying most of the trip and the seats were so we couldnt sleep and when the food came they give you options hoping that you will choose what they got on their mind and they end up giving everyone the same type of food."
Nadelen: "Le vol était complet et nous nous sommes vu proposés éventuellement un vol AF direct en remplacement. Après notre acceptation, en dernière minute, nous avons finalement embarqué sur ETIHAD. Là fut notre erreur car lors de la correspondance à Abu dhabi nous étions de nouveau surbooké à 23h00 ! malgré nos borading pass. Au bout de 2h de négociation nous avons obtenu une chambre d'hotel de 1h du matin à 6h.... pour reprendre le vol suivant à 8h30.... Aucune indemnisation, ni surclassement, as même un code wifi .... COMPAGNIE A EVITER A TOUT PRIS, c'est du LOW COST et le SAV est CATASTROPHIQUE. Devrait même être interdite de vol depuis PARIS. https://www.tripadvisor.fr/ShowUserReviews-g1-d8729074-r479551359-Etihad_Airways-World.html#"
Nadelen: "Liked everything"
Voordelen: "Good price to comfort ratio"
Nadelen: "Horrible food , rest assured you will get a stomach upset"
Voordelen: "efficient methods. kind polite staff. security workers were helpful and instructive, and kept order."
Nadelen: "tremendous amounts of walking in abu dhabi airport. not ideal for elderly or children. or anyone exhausted from travel."