Bloomington autoverhuur

Nadelen: . The facility itself was so dirty. Trash laying around the waiting room. Looked like it hadn’t been cleaned in weeks. One person working the entire facility. He was doing his best but the process wasn’t great. There was no walk around to mark dings/imperfections on the car. My car was filthy when I got it. Not only was there NO sanitation/COVID cleaning there were cracker crumbs on the floor of the backseat. Dog hair all over. The navigation/backup camera screen was shattered. It was not good. The person working there said there weren’t any other cars he could give me. I had to be at an appointment in a few minutes so there wasn’t anything I could do. Thankfully, upon return, they did not charge me for the rental. The person working there did his best to make the situation right but they clearly need more staff if he’s the only one expected to run the counter, check in and out cars AND clean. It was not a good experience and I would be renting from here again.

Voordelen: Check out and drop off was quick.

Nadelen: The car smelled of cigarettes and wasn’t very clean. The gas gauge was also broken on the car. Filled up the tank before dropping off but only showed it was 3/4ths full.

Voordelen: Gave me a discount for turning it in early.

Nadelen: The car was gross. Mystery stains on every single seat and sand in the back.

CONSTRUCTIVE CRITICSM

Nadelen: At check out, I realized my bill was more than twice the reservation quote. I was asked afterwards if I filled the gas tank. I said yes and $14 was deducted, which still left it twice the original quote. (Still don’t understand the random number of $14.) Then had to find the original reservation, and once I did, had to get back in line...and there is only one person working here too. Reservation was pulled up, original quote was found, and finally amount was adjusted. Looking back, I should have paid more attention at check in...noted. But it was at midnight, I was in a hurry, and a line was forming behind me. Makes me wonder...how close others look at their receipts!

Extremely difficult drop off.

Voordelen: Inexpensive one way rental.

Nadelen: There are no directions on how and where to drop off at Union Station. The return address on the rental agreement isn't the actual drop off point. The parking garage hardly has any directions as to where the Budget lot is. The car insurance remains very expensive.

Bad customer experience. But it's worth the price.

Voordelen: 25 dollars one way from Bloomington to Indy.

Nadelen: The car is dirty. No fuel. Had to swing by the gas station out of gate. Dropped off with a wrong number charged. Had to change it again at the booth waiting for like 20 mins.