Canton autoverhuur

Voordelen: The car was comfortable, and overall great. We were taking a long road trip, so the MPG and comfort-ability was great.

Nadelen: The pickup experience was really rough. We called to change our reservation to 9am, it wasn't changed. As a result, we had to wait for the car to be cleaned. There was also a $200 charge that we weren't informed about. The person helping us was incredibly rude, both on the phone the day before, and in person. When I showed him the insurance policy through Kayak (allianz) he said he didnt know what that was and that it wouldn't cover our car. So we paid for another policy. When they got done cleaning the car about 30 minutes later, the FOB didn't work, he didn't inform us until after we signed. We told him that wouldn't work, as we were going out of town and would feel more comfortable with one. So they gave us another car, which literally took almost a full hour. They also marked that the tank was full, but it was only at 3/4 tank. When he was informing us of the insurance, we had to ask literally 6 times if it covered bodily harm, which he finally said "I mean, yeah.." It didn't. The pickup was fine, the guy helping us was nice. However, when we walked in after almost a 12 hour road trip, the guy that was cleaning the cars looked at us like we were trash, and scoffed. I thought this was maybe just this location, but my sister rented a car the next day through Hertz in STL, and it was almost the same experience.

Didn't complete the rental

Nadelen: They did not honor the price given on the website because of my credit card. I didn't complete the rental.

2nd time I res. But car was not there

Voordelen: Price

Nadelen: Car was not there! Had to wait for it from another town. Was not very clean.

Closed at time of reservation

Nadelen: I was renting a car on Christmas Eve day. When I made the reservation about seven weeks ago, the website allowed me to select a noon pick-up. When I arrived several minutes late they were already closed and I was unable to get my rental car.