Recente beoordelingen
- Alle beoordelingen
- Positief
- Neutraal
- Negatief
-
6,0
All good until the end
Voordelen: Car was clean and comfortable
Nadelen: Pick-up took a very long tine due to lack of staff. Once agents arrived it was quick and helpful. Drop-off was non-existent. No agent in office in Perpignon. No one to check car in. Sketchy instructions for leaving the car and the key...2 different places. GPS was just a mirror of my iphone maps.
beoordeling van
-
4,4
Hertz customer service fail.
Voordelen: The car suited our needs.
Nadelen: On the evening before our rental concluded, we had our tires slashed while out to dinner. I called Hertz to find out how to proceed and they arranged for a tow-truck. The agent offered another car to replace and I declined as we were leaving the following morning at it was now late at night. I asked if there was anything else I needed to do and he said no. A month later I get an urgent and hard to understand email from Hertz Carcasonne saying that because I didn't fill out an accident report form (this was first time i had heard of it?) I would not get my deposit back and that they would charge me additional amounts. I replied that I was on vacation in a remote region without access to printer or scanner to complete this new form I was just hearing about and requested that they send a text only version of the sections. Never heard back and just noticed my credit card has been charge again without my consent. Super disappointed in the customer service. I would recommend proceeding with caution.
beoordeling van
-
10,0
Great service
Voordelen: Company was very helpful at pickup and helped us out with booster seats as we had been unable to book them through the site when we initially booked the car. Top service and car was spotless.
beoordeling van
-
6,4
Nadelen: Drop off entrance was very hard to find
beoordeling van
-
6,0
Très bien, jusqu'à la fin
Voordelen: Voiture était propre et confortable
Nadelen: La prise en charge a pris beaucoup de temps à cause du manque de personnel. Une fois arrivé aux agents c'était rapide et efficace. Le retour était inexistant. Aucun agent au guichet de Perpignan. Il n'y avait personne pour vérifier la voiture. Instructions pour laisser la voiture et la clé ... à 2 endroits différents. Notre GPS était la même chose que mon iphone.
beoordeling van
-
6,0
Alle goed tot het einde.
Voordelen: Auto was schoon en comfortabel
Nadelen: Pick-up nam een zeer lange wilbert vanwege gebrek aan personeel. Zodra agenten aankwamen was snel en behulpzaam. Drop-off was nihil. Geen agent in kantoor in Perpignon. Niemand check auto in. Vaag instructies voor het verlaten van de auto en de sleutel...2 verschillende plaatsen. GPS was gewoon een spiegel van mijn iphone kaarten.
beoordeling van
-
10,0
Service excellent
Voordelen: La compagnie a été très serviable à la prise en charge et nous a aidés avec des sièges d'appoint car nous n'avions pas pu les réserver sur le site quand nous avions initialement réservé la voiture. Le service et la voiture de qualité étaient impeccables.
beoordeling van
-
6,4
Nadelen: Retour à l'entrée de l'hôtel était très facile à trouver
beoordeling van
-
6,4
Nadelen: Drop off ingang was zeer moeilijk te vinden
beoordeling van
-
10,0
Great service
Voordelen: Company was very helpful at pickup and helped us out with booster seats as we had been unable to book them through the site when we initially booked the car. Top service and car was spotless.
beoordeling van
-
10,0
Service excellent
Voordelen: La compagnie a été très serviable à la prise en charge et nous a aidés avec des sièges d'appoint car nous n'avions pas pu les réserver sur le site quand nous avions initialement réservé la voiture. Le service et la voiture de qualité étaient impeccables.
beoordeling van
-
6,0
All good until the end
Voordelen: Car was clean and comfortable
Nadelen: Pick-up took a very long tine due to lack of staff. Once agents arrived it was quick and helpful. Drop-off was non-existent. No agent in office in Perpignon. No one to check car in. Sketchy instructions for leaving the car and the key...2 different places. GPS was just a mirror of my iphone maps.
beoordeling van
-
4,4
Hertz customer service fail.
Voordelen: The car suited our needs.
Nadelen: On the evening before our rental concluded, we had our tires slashed while out to dinner. I called Hertz to find out how to proceed and they arranged for a tow-truck. The agent offered another car to replace and I declined as we were leaving the following morning at it was now late at night. I asked if there was anything else I needed to do and he said no. A month later I get an urgent and hard to understand email from Hertz Carcasonne saying that because I didn't fill out an accident report form (this was first time i had heard of it?) I would not get my deposit back and that they would charge me additional amounts. I replied that I was on vacation in a remote region without access to printer or scanner to complete this new form I was just hearing about and requested that they send a text only version of the sections. Never heard back and just noticed my credit card has been charge again without my consent. Super disappointed in the customer service. I would recommend proceeding with caution.
beoordeling van
-
6,4
Nadelen: Drop off entrance was very hard to find
beoordeling van
-
6,0
Très bien, jusqu'à la fin
Voordelen: Voiture était propre et confortable
Nadelen: La prise en charge a pris beaucoup de temps à cause du manque de personnel. Une fois arrivé aux agents c'était rapide et efficace. Le retour était inexistant. Aucun agent au guichet de Perpignan. Il n'y avait personne pour vérifier la voiture. Instructions pour laisser la voiture et la clé ... à 2 endroits différents. Notre GPS était la même chose que mon iphone.
beoordeling van
-
6,0
Alle goed tot het einde.
Voordelen: Auto was schoon en comfortabel
Nadelen: Pick-up nam een zeer lange wilbert vanwege gebrek aan personeel. Zodra agenten aankwamen was snel en behulpzaam. Drop-off was nihil. Geen agent in kantoor in Perpignon. Niemand check auto in. Vaag instructies voor het verlaten van de auto en de sleutel...2 verschillende plaatsen. GPS was gewoon een spiegel van mijn iphone kaarten.
beoordeling van
-
6,4
Nadelen: Retour à l'entrée de l'hôtel était très facile à trouver
beoordeling van
-
6,4
Nadelen: Drop off ingang was zeer moeilijk te vinden
beoordeling van
