Recente beoordelingen
- Alle beoordelingen
- Positief
- Neutraal
- Negatief
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2,0
Voordelen: Did not get rental, didn't know about 3rd party rental.
Nadelen: Communication between both parties. Paid for insurance on rental I didn't get.
beoordeling van
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2,0
Voordelen: I did not get a rental he called me at 2pm which was my reservation time to tell me they didnt have pick ups.
Nadelen: Dont let me reserve something online if its not at the location, online option should say not available.
beoordeling van
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10,0
Excellent Service
Voordelen: This location always gives great service and bends over backwards to be sure you are satisfied. A stark contrast to the airport location where I recently had a bad experience. I never heard from Enterprise corporate in response to a follow up email. But I digress, this location is one of the best I have dealt with. Good clean cars and great service!!
Nadelen: Nothing comes to mind, explanation of fees was complete and thorough.
beoordeling van
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10,0
Jason was awesome
Voordelen: Jason was very accommodating and polite. I I had to return the car a couple hours later than anticipated and he told me that was not a problem which I really appreciated.
beoordeling van
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10,0
Voordelen: Staff was very helpful and accommodating. They were all very friendly. Given an free upgrade as they didn’t have the level we reserved.
beoordeling van
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10,0
Nadelen: I do wish the rate had been a little lower.
beoordeling van
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9,2
Rest experience
Voordelen: Staff at this location are very helpful. Pick up and drop off at the airport were no problem. Price was OK
Nadelen: Overall the car was fine, inside of windshield needed attention which was not an issue other than first thing early AM. It was a fast turn around so they didn't have much time to detail the car. It had quite a few miles on it for a rental. I also noticed someone had smoked in the car which these days is a no-no.
beoordeling van
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8,0
Great Service!
Voordelen: Easy pick up and great customer service
Nadelen: Nothing to do with this location but at some point someone had smoked in the car. Only really strong after being closed up.
beoordeling van
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2,0
fix the site:
Voordelen: I got a great rental at Hertz!
Nadelen: I attempted to book online 2 times (on the Enterprise Site), I got all the way to payment and whack, disconnected. I follow-up with a call, disconnected! I guess you no longer need/want my business.
beoordeling van
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10,0
Voordelen: This particular site was outstanding in providing great and courteous service. They were prompt in delivering the car and were able to satisfy all my needs very well.
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5,6
Good price, but difficult experience
Voordelen: The staff was very helpful in the Columbia pick-up location. The car we ended up with was comfortable and ran well. When we encountered problems with the pickup (see other section) the staff was happy to assist me in finding a suitable replacement vehicle.
Nadelen: We ran into some difficulties with the pick-up in Columbia. Initially, the gentleman helping me didn't think he had a car in the category I had reserved. He did offer me an upgrade to a pickup, but, as I was driving down the entire East Coast, I didn't want to chance luggage in a pickup. He eventually found a car in my category. When he opened the door, the smell of strawberry air freshener was overwhelming. By the time I got home with the car, I could tell why - there was a definite smell of smoke in the car. I called to get a new car, as I was going to have it for a month and wasn't prepared to drive a car that smelled so strongly. They asked me to drive back in with the car and choose one off their lot. I was offered a smaller car, but my luggage wouldn't fit. He then offered me a car that they were still detailing. We did take that one, but it ended up having had cola or some sticky substance sprayed over much of the interior... Hence my rating on cleanliness.
beoordeling van
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9,6
Voordelen: Great service & responsiveness. Good price. Great vehicle. Top notch! Thanks!
Nadelen: When I picked it up, there was a fairly strong cigarette smoke smell in the vehicle and two cigarette burns in the seats. Otherwise, it was very clean.
beoordeling van
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10,0
Excellent Service
Voordelen: This location always gives great service and bends over backwards to be sure you are satisfied. A stark contrast to the airport location where I recently had a bad experience. I never heard from Enterprise corporate in response to a follow up email. But I digress, this location is one of the best I have dealt with. Good clean cars and great service!!
Nadelen: Nothing comes to mind, explanation of fees was complete and thorough.
beoordeling van
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10,0
Jason was awesome
Voordelen: Jason was very accommodating and polite. I I had to return the car a couple hours later than anticipated and he told me that was not a problem which I really appreciated.
beoordeling van
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10,0
Voordelen: Staff was very helpful and accommodating. They were all very friendly. Given an free upgrade as they didn’t have the level we reserved.
beoordeling van
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10,0
Nadelen: I do wish the rate had been a little lower.
beoordeling van
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9,2
Rest experience
Voordelen: Staff at this location are very helpful. Pick up and drop off at the airport were no problem. Price was OK
Nadelen: Overall the car was fine, inside of windshield needed attention which was not an issue other than first thing early AM. It was a fast turn around so they didn't have much time to detail the car. It had quite a few miles on it for a rental. I also noticed someone had smoked in the car which these days is a no-no.
beoordeling van
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10,0
Voordelen: This particular site was outstanding in providing great and courteous service. They were prompt in delivering the car and were able to satisfy all my needs very well.
beoordeling van
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9,6
Voordelen: Great service & responsiveness. Good price. Great vehicle. Top notch! Thanks!
Nadelen: When I picked it up, there was a fairly strong cigarette smoke smell in the vehicle and two cigarette burns in the seats. Otherwise, it was very clean.
beoordeling van
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2,0
Voordelen: Did not get rental, didn't know about 3rd party rental.
Nadelen: Communication between both parties. Paid for insurance on rental I didn't get.
beoordeling van
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2,0
Voordelen: I did not get a rental he called me at 2pm which was my reservation time to tell me they didnt have pick ups.
Nadelen: Dont let me reserve something online if its not at the location, online option should say not available.
beoordeling van
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2,0
fix the site:
Voordelen: I got a great rental at Hertz!
Nadelen: I attempted to book online 2 times (on the Enterprise Site), I got all the way to payment and whack, disconnected. I follow-up with a call, disconnected! I guess you no longer need/want my business.
beoordeling van
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5,6
Good price, but difficult experience
Voordelen: The staff was very helpful in the Columbia pick-up location. The car we ended up with was comfortable and ran well. When we encountered problems with the pickup (see other section) the staff was happy to assist me in finding a suitable replacement vehicle.
Nadelen: We ran into some difficulties with the pick-up in Columbia. Initially, the gentleman helping me didn't think he had a car in the category I had reserved. He did offer me an upgrade to a pickup, but, as I was driving down the entire East Coast, I didn't want to chance luggage in a pickup. He eventually found a car in my category. When he opened the door, the smell of strawberry air freshener was overwhelming. By the time I got home with the car, I could tell why - there was a definite smell of smoke in the car. I called to get a new car, as I was going to have it for a month and wasn't prepared to drive a car that smelled so strongly. They asked me to drive back in with the car and choose one off their lot. I was offered a smaller car, but my luggage wouldn't fit. He then offered me a car that they were still detailing. We did take that one, but it ended up having had cola or some sticky substance sprayed over much of the interior... Hence my rating on cleanliness.
beoordeling van
