Culver City autoverhuur

very poor communication all around

Voordelen: Bottom line, I wound up getting an upgrade for slightly less than the original price quoted.

Nadelen: I had reserved a car the day before. I had a confirmation number and a price quote. I arrived to pick up the car and was told there was nothing available in the class matching my reservation and that I would have to pay more in order to rent something else that was available. I spent 45 minutes talking to the man working in the rental office and two different Avis customer service agents in order to finally convince them to do what should be automatic. Regarding rental availability, there seems to be very little communication between the Avis reservation system and the satellite rental lots, and zero communication between the lot and the customer.

Very bad service!

Voordelen: The car was in good condition

Nadelen: - They asked me if I wanted to pay for gas from their side when I come back and I said yes, so they added 40 dollars into my bill saying this is on hold and we will charge how much gas you use. When I returned the car, they said you already paid 40 dollars for full tank of gas and regardless of how much you used, this is already paid and no refunds. I had only used 20% of the tank. Worse service ever. Never go to this Avis again.

Très mauvais service !

Voordelen: La voiture était en bon état

Nadelen: - Ils m'ont demandé si je voulais payer du gaz de leur côté quand je reviens et j'ai dit oui, donc ils ont ajouté 40 dollars dans mon projet de loi disant que c'est en attente et nous facturerons combien de gaz vous utilisez. Quand je suis retourné la voiture, ils ont dit que vous avez déjà payé 40 dollars pour plein réservoir de gaz et indépendamment de la quantité que vous avez utilisée, c'est déjà payé et aucun remboursement. Je n'avais utilisé que 20 % du réservoir. Un service pire que jamais. Ne plus jamais aller à cet Avis.