Cypress autoverhuur

Nadelen: No communication on the closing time of the drop-off location. I wasn't told they closed early, even after I called and talked to an agent to confirm the drop-off time.

Cypress location was bad! 1960/45 location was good

Voordelen: 45/1960 location where we finally got the minivan was good. Service was professional and car was good

Nadelen: We booked the car for pickup at the Cypress location multiple weeks back. On the morning of the pickup, the cypress employee called to say he did not have a minivan and sorry but he can't get one. Only after I explained to him that our need was critical, he bothered to locate a minivan at 1960/45. And then, he said it would be a few hours before we'd have it. I told him I'd pick it up myself (Its 15+miles farther), I had to make 3 more phone calls before he texted me the pickup address And no apology for any of this. It's clear to me now that the cypress location had completely forgotten about the reservation and then treated the matter as if it was no big deal I guess I should be grateful that at least he bothered to pick up my phone calls and did not leave me completely stranded

Nadelen: Aucune communication sur l'heure de fermeture de l'emplacement de dépôt. Je n'ai pas été dit qu'ils avaient fermé tôt, même après avoir appelé et discuté avec un agent pour confirmer le temps de dépôt.

Nadelen: Geen communicatie van de sluittijd van de drop-off plaats. Ik was niet verteld dat ze vroegtijdig gesloten, zelfs nadat ik belde en sprak met een agent te bevestigen dat de uitdruiptijd.