Recente beoordelingen
- Alle beoordelingen
- Positief
- Neutraal
- Negatief
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6,0
Voordelen: Dropoff staff was helpful, once I found a place that was open.
Nadelen: Vehicle was not ready at pick up time. I left to eat and came back and they said it would be an hour or more longer wait for the type of vehicle I wanted (something fuel efficient) . They offered me a larger vehicle that I could take then, which accepted assuming it would be for the price I expected of ~$115 including fees&taxes. The employee did not mention an increased fee for the available vehical. I was badgered into paying an additional ~$23 for scratch protection. I did not look closely at the paperwork because I was in a rush by that point, so was upset to find when I stopped for fuel and checked the paperwork in my email and saw that I was charged $167, in addition to having a fuel cost higher than I had planned for. I except that I did agree to the scratch protection racket, though I was badgered into it, but I am angry about the additional ~$25 that I do not know the origin of. It is not worth my time to figure it out, since I am back home and back to work. It isn't even worth my time to go check the exact values for this rant rather than include approximate costs from memory. But I will avoid Enterprise and probably Kayak in the future. Unless you have an easy way of refunding the excessive costs without
beoordeling van
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10,0
Voordelen: Very nice experience!
beoordeling van
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8,4
Voordelen: Staff was friendly, efficient, responsive and very helpful
Nadelen: Windows were very spotted and interior was pretty dirty so spent some time detailing the interior and windows after pick up before our trip. It is a tough time of year to keep things maintained. Let check in staff know just to make them aware and they were very responsive and made up for the issue though I asked for nothing. Will come back for next trip.
beoordeling van
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9,6
Voordelen: Friendly staff Easy pickup After-hours drop-off
Nadelen: Only negative is that they didn't have the car type I requested, so I got upgraded to an SUV. The SUV itself was very nice, but I was driving it a long way and wanted something with better gas mileage, that's why I requested a sedan.
beoordeling van
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8,4
Nadelen: 2 negatives- 1. All the extra fees that are added 2. Wiper fluid froze over while driving through Iowa. Temps were in the negatives and we had to replace the wiper fluid with better stuff. We were reimbursed and given further discounts for the issue.
beoordeling van
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4,0
Cars come without cruise control these days?
Nadelen: I rent cars fairly frequently for work and enterprise seems to be the only company that I have any problems with. Sadly the problems aren't regarding anything that has gone wrong but more so they are trying too hard. Their customer service model is overbearing and completely over the top. Most people would like to get in, sign their contract, be smiled at and then be on their way. Practically 45 minutes later I was able to run away only to realize after all the over indulgent "how can we help" "anything else to make your car renting experience any better?" I found out the car had no cruise control for the interstate driving I had just rented it for.
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8,4
Voordelen: Comfortable for my son and I for 5 state trip. Good gas mileage as well.
beoordeling van
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10,0
Fantastic Fishers Service
Voordelen: Tj was awesome as well as the whole staff there.
beoordeling van
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10,0
Efficient, Professional
Voordelen: They upgraded me to a Cadillac SUV at no additional cost. The car was near new and very clean. I was in and out in less than 15 minutes. Very well run company.
beoordeling van
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10,0
Fishers IN Enterprise ROCKS!!
Voordelen: Great service and team.
beoordeling van
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8,4
Fishers-ORD 1 way rental
Voordelen: Friendly customer service, clean car, good price
Nadelen: No mention of $8 toll pass or that last toll booth is correct change only. No mention that office would be closed on day of return (Memorial Day).
beoordeling van
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10,0
Voordelen: Great Staff
beoordeling van
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10,0
Voordelen: Very nice experience!
beoordeling van
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9,6
Voordelen: Friendly staff Easy pickup After-hours drop-off
Nadelen: Only negative is that they didn't have the car type I requested, so I got upgraded to an SUV. The SUV itself was very nice, but I was driving it a long way and wanted something with better gas mileage, that's why I requested a sedan.
beoordeling van
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10,0
Fantastic Fishers Service
Voordelen: Tj was awesome as well as the whole staff there.
beoordeling van
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10,0
Efficient, Professional
Voordelen: They upgraded me to a Cadillac SUV at no additional cost. The car was near new and very clean. I was in and out in less than 15 minutes. Very well run company.
beoordeling van
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10,0
Fishers IN Enterprise ROCKS!!
Voordelen: Great service and team.
beoordeling van
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10,0
Voordelen: Great Staff
beoordeling van
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8,4
Voordelen: Staff was friendly, efficient, responsive and very helpful
Nadelen: Windows were very spotted and interior was pretty dirty so spent some time detailing the interior and windows after pick up before our trip. It is a tough time of year to keep things maintained. Let check in staff know just to make them aware and they were very responsive and made up for the issue though I asked for nothing. Will come back for next trip.
beoordeling van
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8,4
Nadelen: 2 negatives- 1. All the extra fees that are added 2. Wiper fluid froze over while driving through Iowa. Temps were in the negatives and we had to replace the wiper fluid with better stuff. We were reimbursed and given further discounts for the issue.
beoordeling van
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8,4
Voordelen: Comfortable for my son and I for 5 state trip. Good gas mileage as well.
beoordeling van
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8,4
Fishers-ORD 1 way rental
Voordelen: Friendly customer service, clean car, good price
Nadelen: No mention of $8 toll pass or that last toll booth is correct change only. No mention that office would be closed on day of return (Memorial Day).
beoordeling van
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6,0
Voordelen: Dropoff staff was helpful, once I found a place that was open.
Nadelen: Vehicle was not ready at pick up time. I left to eat and came back and they said it would be an hour or more longer wait for the type of vehicle I wanted (something fuel efficient) . They offered me a larger vehicle that I could take then, which accepted assuming it would be for the price I expected of ~$115 including fees&taxes. The employee did not mention an increased fee for the available vehical. I was badgered into paying an additional ~$23 for scratch protection. I did not look closely at the paperwork because I was in a rush by that point, so was upset to find when I stopped for fuel and checked the paperwork in my email and saw that I was charged $167, in addition to having a fuel cost higher than I had planned for. I except that I did agree to the scratch protection racket, though I was badgered into it, but I am angry about the additional ~$25 that I do not know the origin of. It is not worth my time to figure it out, since I am back home and back to work. It isn't even worth my time to go check the exact values for this rant rather than include approximate costs from memory. But I will avoid Enterprise and probably Kayak in the future. Unless you have an easy way of refunding the excessive costs without
beoordeling van
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4,0
Cars come without cruise control these days?
Nadelen: I rent cars fairly frequently for work and enterprise seems to be the only company that I have any problems with. Sadly the problems aren't regarding anything that has gone wrong but more so they are trying too hard. Their customer service model is overbearing and completely over the top. Most people would like to get in, sign their contract, be smiled at and then be on their way. Practically 45 minutes later I was able to run away only to realize after all the over indulgent "how can we help" "anything else to make your car renting experience any better?" I found out the car had no cruise control for the interstate driving I had just rented it for.
beoordeling van