Frederick autoverhuur

Voordelen: Staff was friendly.

Nadelen: We rented a compact online but when we arrived they only offered sub-compact. We were picking up right at closing which kayak nor Hertz notified us about. Had we not arrived early we would have been unable to pick up rental and would have had to pay for 2 full days prior to being able to pick up

Poor independent owner. Don’t recommend!!!

Nadelen: Car was reserved over a month in advance. No car was available at time of pick up. Owner upgraded for free but because my rental was over 30 days he was unable to give originally agreed price for entire trip. Waited until I was stares away to give me a hard time and told me car had too many miles etc. we had unlimited miles and in the end he charged us more than the agreed cost. Very disappointed and not satisfied with this location. Will never use again.

Please be more dynamic

Voordelen: They matched the cheaper price I found online after some encouragement on my part. The car I got was good.

Nadelen: The car itself was onlly half full with gas which was not great for me who just wanted to get from A to B fast. Nobody at the office when I walked in, took a while for the only employee to come back. They should have uniforms (saves staff wearing silver belt buckles that have turned rusty...it just looks like you're not paying people a lot) and was so laid-back it took me quite a while to actually get the car when I was really only renting it to save time and to get to my destination faster. Other people got annoyed when he disappeared dealing with my car, saying "where did he go to!?!". I needed a car to go to a very major city and asked for advice on where to drop it off, given that I am foreign. I expected him to be able to look up where Hertz drop off-places in that city are and to show me but that was not the case. It took him a while to get his phone out to do some research for me. I wish he'd be more creative and enthusiastic to put in some research on the best prices in the area, the possible drop-off locations etc I also had to show him online prices from a third party site for him to research if he could match that price, i.e. give me a much cheaper rate- which he could, no problem. I wish they'd do that as a default. Having said that, he was helpful and nice, just taking his time doing so.

Still waiting for my funds....

Voordelen: The customer service team is helpful abd friendly.

Nadelen: I was over charged instead of holding $200 for my debit card I had $400p ut on hold. To this day I am still waiting on the last $200 to be put in my account.

Never recieve my deposit

Voordelen: Nothing was liked at all

Nadelen: I was told to go retrieve my key from the pertain at the counter and then that person charged me to cut and make a key and took my deposit

Voordelen: Le personnel était sympa.

Nadelen: Nous avons loué un compact en ligne, mais à notre arrivée, ils n'ont offert qu'un subcompact. Nous avons pris la bonne décision à la fermeture de quel kayak ni Hertz nous a informés. Si nous n'étions pas arrivés tôt, nous n'aurions pas pu prendre la location et nous aurions dû payer deux jours complets avant de pouvoir prendre la chambre