Recente beoordelingen
- Alle beoordelingen
- Positief
- Neutraal
- Negatief
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10,0
Voordelen: Yes
Nadelen: Everything was perfect
beoordeling van
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2,0
Reserved online but later found out vehicle is not available
Voordelen: Nothing
Nadelen: On August 22nd I reserved online a passenger van to be picked up on August 24th. I was able to reserve it online but the next day I received a call from enterprise rent a car saying that they don't have that vehicle, I tried 3 other enterprise locations and after reserving this type of vehicle they would all call me about one hour later to tell me that they do not have a passenger van. So I made 4 reservations that had to be canceled in the end, this is ridiculous, apparently, they do not know which vehicles they have in stock, I told them I will never rent from enterprise again.
beoordeling van
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9,6
Voordelen: Clean & new van. Easy rental process.
beoordeling van
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8,4
Voordelen: The car we rented broke down on the road. We were very pleased with how that problem was handled.
Nadelen: Check in was poor. The agent did not have have the type of car we reserved. Wanted us to take a smaller car than we needed.
beoordeling van
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10,0
Great experience
Voordelen: Very friendly, helpful staff
beoordeling van
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2,0
Told me no car available despite confirmed reservation
Voordelen: I reserved my car several days before, showed up on time to pick up, was told no car available. Then right in front of me, another customer who arrived after me was able to pick up his rental. I asked what was happening, they told me my size of car wasn't available, and in fact all cars were sold out. I complained that I should have been offered the smaller car given to the next person since I arrived first. By now it was past 6.00pm and all other rental car shops were closed. All they did was apologize and refer me to airport location 50 miles away! I am writing a letter of complaint to their corporate office.
Nadelen: Dishonesty, incompetence, poor customer service
beoordeling van
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10,0
Enterprise came through for me
Voordelen: There was an error of some sorts and I ended up being offered a 15 passenger van at a substantial discount, way to turn what could have been a bad situation into a good one!
Nadelen: There was an issue with returning the van in Smyrna TN and I received a phone call asking me where the van was days after I had turned it back into Enterprise. Thankfully we got it all cleared up when I dropped off my next rental car to the Lawrenceville location.
beoordeling van
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10,0
Great customer service
Voordelen: Great service with an easy pick up. Loved the car
beoordeling van
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10,0
Van for a Road Trip
Voordelen: No problems. Staff at the Larryville Enterprise were awesome.
beoordeling van
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9,2
How to pay.
Voordelen: The terms were good.
Nadelen: I did not like that I could not use my Mastercard/debit card without copies of utility bills. No where does it say you can not use a debit card or what limitations there are to using one. This makes checking out very difficult.
beoordeling van
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10,0
Voordelen: Oui
Nadelen: Tout était parfait
beoordeling van
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9,6
Voordelen: Propre et neuf. On peut facilement louer.
beoordeling van
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10,0
Voordelen: Yes
Nadelen: Everything was perfect
beoordeling van
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9,6
Voordelen: Clean & new van. Easy rental process.
beoordeling van
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10,0
Great experience
Voordelen: Very friendly, helpful staff
beoordeling van
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10,0
Enterprise came through for me
Voordelen: There was an error of some sorts and I ended up being offered a 15 passenger van at a substantial discount, way to turn what could have been a bad situation into a good one!
Nadelen: There was an issue with returning the van in Smyrna TN and I received a phone call asking me where the van was days after I had turned it back into Enterprise. Thankfully we got it all cleared up when I dropped off my next rental car to the Lawrenceville location.
beoordeling van
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10,0
Great customer service
Voordelen: Great service with an easy pick up. Loved the car
beoordeling van
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10,0
Van for a Road Trip
Voordelen: No problems. Staff at the Larryville Enterprise were awesome.
beoordeling van
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9,2
How to pay.
Voordelen: The terms were good.
Nadelen: I did not like that I could not use my Mastercard/debit card without copies of utility bills. No where does it say you can not use a debit card or what limitations there are to using one. This makes checking out very difficult.
beoordeling van
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10,0
Voordelen: Oui
Nadelen: Tout était parfait
beoordeling van
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9,6
Voordelen: Propre et neuf. On peut facilement louer.
beoordeling van
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2,0
Reserved online but later found out vehicle is not available
Voordelen: Nothing
Nadelen: On August 22nd I reserved online a passenger van to be picked up on August 24th. I was able to reserve it online but the next day I received a call from enterprise rent a car saying that they don't have that vehicle, I tried 3 other enterprise locations and after reserving this type of vehicle they would all call me about one hour later to tell me that they do not have a passenger van. So I made 4 reservations that had to be canceled in the end, this is ridiculous, apparently, they do not know which vehicles they have in stock, I told them I will never rent from enterprise again.
beoordeling van
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2,0
Told me no car available despite confirmed reservation
Voordelen: I reserved my car several days before, showed up on time to pick up, was told no car available. Then right in front of me, another customer who arrived after me was able to pick up his rental. I asked what was happening, they told me my size of car wasn't available, and in fact all cars were sold out. I complained that I should have been offered the smaller car given to the next person since I arrived first. By now it was past 6.00pm and all other rental car shops were closed. All they did was apologize and refer me to airport location 50 miles away! I am writing a letter of complaint to their corporate office.
Nadelen: Dishonesty, incompetence, poor customer service
beoordeling van
