Mentor autoverhuur

Voordelen: Nothing

Nadelen: The car was very uncomfortable to sit in. The cruise control quit working and they wanted to charge me a drop off fee because I had to leave it in another state. It was very difficult to reach someone to rent another vehicle and I ended up renting from another company.

Very poor service

Voordelen: Nothing this time was good.

Nadelen: They didn't have any cars to rent out despite reservations made in advance. They didn't notify us of this issue until we already drive the 30 mins to get there and also couldn't say whether or not they would have any cars to rent out before they closed. I was given an 800 number to call to cancel my reservation and they wanted to charge me $100 for the fee of cancelling it. I told the man that is crazy because I didn't have a choice, he agreed to waive it for me. It wasn't waived last time I checked my card. They did keep $100 and I am very upset. They didn't even try to make the situation any less infuriating or give any vouchers like a normal company might after screwing up so badly. Will never rent there again.

Why reserve a car if they don't have any to rent

Voordelen: Return went ok

Nadelen: Did not have a car, had to wait an hour before one showed up. Yes I was late for my appointment

Had to work for it

Voordelen: New tires on the rental

Nadelen: Prepaid for SUV several days in advance, yet location didn't have a vehicle on he day-of. Delayed pick-up 4 hours & still had to return to location, then wait while tires were replaced on our rental (at least that was a positive!) Felt like they really just wanted me to cancel & alleviate their problem (it was now closing time.) I didn't want to cancel & have to wait for a refund of over $400; I didn't want to drive 45 minutes to the airport to see what they had; I didn't want a minivan or car - I simply wanted the SUV I prepaid for. It eventually worked out, but we were given a dirty SUV. Not having passengers in the back, so we just dealt with it. Have had better experiences there!

Voordelen: Rien

Nadelen: La voiture était très inconfortable à s'asseoir. Le régulateur de vitesse a cessé de fonctionner et ils voulaient me facturer des frais de dépôt parce que j'ai dû le laisser dans un autre état. Il était très difficile d'atteindre quelqu'un pour louer un autre véhicule et j'ai fini par louer une autre société.