Un petit problème, mais pas forcément dû à Delta, est que nous avons eu 3 changements de porte. Sinon tout était bien.
Mon baggage en soute à été extrêmement détérioré
Les repas n’étaient pas très bons
Le transfert de dossier entre Delta et Air France qui affrétait l'avion n'avait pas été réalisé. Nous n'avions pas de billets pour le vol retour. Le personnel Air France à l'enregistrement nous a dit de nous débrouiller avec le service assistance Delta Américain pour le transfert de notre dossier, alors que j'ai des enfants en bas âge… Finalement, quelqu'un a accepté de s'occuper de nous, et après une heure de négociation, il est parvenu à nous avoir des billets d'avion. C'était une expérience très désagréable. Je ferai attention pour mon prochain voyage à acheter mes billets d'avion autrement
Nous avons fait la queue pour l’embarquement pendant de longues minutes. Au moment de passer, on nous dit que nos passeports doivent être vérifiés. Obligation de suivre une autre queue. L’hôtesse nous demande notre test Covid alors qu’il n’y en n’a pas besoin pour revenir en France. Une fois les passeports vérifiés, on nous demande de retourner à la fin de la première queue…donc très long !
Écran ne fonctionnait pas …. Pas d’alternative
Amélioration: le check in sur ordinateur deux jours avant qui prendr trop de temps et ne fonctionnait pas. (Près de 4 heures dd mon temps ! Entre les essais multiples et amples téléphoniques) make it simpler.
Personnel très sympa, très serviable.
Le repas était léger, avec des légumes mal cuits, une purée trop salée et un morceau de poulet mauvais. Au petit déjeuner, sandwich au fromage 😒
Checkin via l’appli impossible
Des casques anti bruits pourraient être transmis si les conditions de voyage deviennent difficiles : les pleurs et les cris d’enfants durant tout le trajet et ce quasi sans interruption ont rendus le vol très désagréable . Vol choisi à l’initial car etant un vol de nuit et cela permettait d’avoir un peu de calme. Le personnel était sympathique et avait des bases en français ce qui était agréable. Ce qui n’était pas réellement le cas pour le vol aller . En vous remerciant,
L’embarquement s’est déroulé facilement. L’équipage manquait un peu de disponibilité
Mauvaise gestion du retard et de l’embarquement. Repas minuscule qui donne la nausée. Personnel de bord qui parle super fort y compris quand 75% du vol dort…. J’étais très mal installé, même dans une low cost j’étais mieux, assez déçue
2 h de retard , les trains ratés à paris ..
Vol à l'heure. Personnel aimable. Repas corrects. J'ai pu choisir une place confortable moyennant un prix correct. Divertissements limités que écran individuel. Plutôt content du voyage avec cette compagnie
Je suis un Franco Americain de 63 ans residant aux US depuis 38+ ans. Apparement mon retour vers Miami a ete booké sans baggage !!!??? De toute evidence une grossiere et innacceptable erreur !!! Comment puis rentrer chez moi sans bagagge ??? Imaginez ma surprise quand Air France m'a informé au "checkin" que mon billet de retOur n'incluait pas un baggage et a refusé de me laisser embarquer avec ma valise de 21 kilos si je ne payais pas un " suplement de €60. A €960+ ce billet ne qualifie pas particulierement de billet "discount"!!!??? Pour compliquer les choses encore un peu plus suite a un traumatisant vol de picpokets dans le metro parisien qq jours avant mon retour je n'avais plus de carte bancaire. Depuis presque 40 ans de voyages entre mes 2 pays je n'ai jamais eu une experience plus desagreable et humiliante dans un aeroport. De retour en Floride a la maison je suis stressé triste humilié et terriblement deçu par ce dernier jour dans ma ville lumiere de naissance.
Voordelen: "L’accueil et l’aimabilité du personnel qui laisse à désirer. Le confort est vraiment mauvais. Le dinner était vraiment léger."
Nadelen: "La Nourriture, le personnel, le confort."
Nadelen: "Flight delayed 3 hours, then a seats were very cramped and uncomfortable"
Voordelen: "Well organized and easy to check in."
Nadelen: "No"
Nadelen: "Seats are tight"
Nadelen: "They sent my luggage to a completely different state! Now I have to wait till it gets to LGA and then they’ll send it to me."
Voordelen: "We arrived eventually."
Nadelen: "Flight delayed three hours. Payed extra for an earlier flight. Very disappointing."
Voordelen: "Quick Boarding Awesome staff"
Voordelen: "Équipage commercial chaleureux et efficace"
Nadelen: "Angle inclinaison des sièges de première"
Voordelen: "Liaison quotidienne fiable"
Nadelen: "C’est un petit jet avec espace limité"
Voordelen: "Yes"
Nadelen: "Just better food"
Nadelen: "Le choix des films, la nourriture, l'information de vol sur la tablette"
Voordelen: "Personnel courtois"
Nadelen: "2h de retard ..."
Voordelen: "The ease of travel that Delta efforts me"
Nadelen: "Easier status earnings"
Voordelen: "Comfort + was nice."
Nadelen: "Had a middle seat between two other men. I was given my seat by the gate. It would have been nice if they placed my more strategically. That might be asking too much but seems reasonable."
Nadelen: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Voordelen: "Zéro sourire! D'après moi, ils n'avaient pas envie de travailler ce matin..."
Nadelen: "Le wi-fi ne fonctionnait pas, aucun dvd, même pas de prise usb pour charger nos téléphone, siège très étroit! On pouvait dire quand le pilote ralentissait et accélérait tellement c'était fait brusquement! Rien à voir avec mes 2 premiers vol..."
Voordelen: "L’horaire Respectée"
Nadelen: "Rafraîchissements peu de choix"
Voordelen: "tout"
Nadelen: "le confort des sièges"
Voordelen: "?"
Nadelen: "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"
Voordelen: "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Nadelen: "Un autre transporteur!?"
Nadelen: "Choice of healthier snack"
Voordelen: "Flight attendant in first class was amazing."
Voordelen: "Accurate arrival time"
Voordelen: "Actual flight was great!"
Nadelen: "Delays were awful, and the ground crew was unhelpful in helping people find earlier alternatives to the delayed flight."
Voordelen: "Le choix de films"
Nadelen: "Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée"
Voordelen: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Voordelen: "Tout est dit plus haut"
Nadelen: "Tout est dit plus haut"
Voordelen: "Sky Priority L’espace pour les jambes"
Nadelen: "La classe premium est devenu du gros n’importe quoi! Les petites attentions ne sont plus là ( cône de bonbons). Le personnel de bord disparaît après le service du repas et ce, pour le restant du vol. Les rideaux séparateurs restent ouverts! Quant au confort des sièges, n’en parlons même pas! Dur sur les fesses, le dos, les jambes et le sommeil! Bref, cette classe n’a plus rien de premium!"
Nadelen: "Flight was delayed and our luggage is lost"
Nadelen: "Ras puisque j'ai pas pu le prendre!"
Voordelen: "Rien"
Nadelen: "Ils ont annoncé un retard d'une heure reçu sur mon email, je suis donc allé à l'aéroport pour le nouvel horaire et quand je suis arrivé il venait de fermer le vol et ont refusé de me laisser monter! J'ai donc raté l'avion, ils m'ont donné un billet gratuit par contre je n'ai pas pu être à mon rdv qui était important"
ne jamais voler avec Virgin en partage avec une autre compagnie
A cause de l absence d enregistrement sur le vol virgin car opéré par delta........dernier rang dans l avion et tout le reste Kayak c fini
Personnel très agréable, avion propre et à l’heure, repas et snacks bons, proposition régulière de boissons
mon commentaire précédent fonctionne pour ce vol aussi
Tous les vols fonctionnent maintenant comme les arnaques low cost et c'est dommage. Une valise en soute coute une fortune, un centimetre de siege en plus est un vendu a un tarif de dingue. en prenant un billet sur virgin, géré par Delta, donc une vraie compagnie, nous ne pensions pas que meme demander a etre assis ensemble serait quelque part payant. en effet notre tarif ne nous permettait pas de s'enregistrer avant. donc une fois au guichet plus de sieges ensemble. dans l'avion ? fauteuil ridicule pour tasser plus de passager , comme dans les vols bas de gamme, pas de boisson avant le repas, mais des bouteilles de cristalline que meme les chauffeurs uber ont arreté de donner. Et c'est une canette de coca pour 3 passagers, ben oui on va pas vous filer la cannette quand meme. Pour un vole a 1200 balles c'est vraiment abusé
Accueil scandaleuse pour l’escale courte à Manchester
The quality of the food was terrible and below a normal standard, the entertainment screen kept breaking down, had to keep reminding the staff several times to fix it. The toilets were dirty, the seats were very uncomfortable, I think this is one of the worst flights I have been on and really shocked how Delta is associated with Virgin Airlines, who are of such high standard and a much better flying experience.
Horaires très bien respectés. Le vol du retour avait même 30 minutes d'avance !
Retard de l avion … Personnel peu aimable, nourriture infecte!
Flight was okay when we got on it eventually after 4 hour delay. Spent another 45 minutes on the plane waiting for a gate. All quite tiring
L avion à attendu Les passagers retardé à cause d’un contrôle aussi mal organisé que pas aimable à Manchester… Les animaux dans un abattoir sont mieux traités !
Un retard énorme dû aux contrôles à Manchester… Mais l’avion a attendu… c est sympa ! Vol très bien, nourriture infecte… annoncés uniquement en américain, on ne comprend rien. Les stewards devraient apprendre à parler distinctement, d autant si il y avait beaucoup d étrangers à bord…
Presque 4h de retard, valise arrivée abîmée
Flight attendants were courteous, efficient and friendly Entertainment had lots of selection Seats were fairly comfortable Food was almost inedible
Crew is amazing food was great and movies are top notch
Rien à dire pour un volt de petit trajet
Les fauteuils beaucoup trop étroit, pour une personne musclé. Aussi n'on les hôtesses on était formidable avec nous ,encore un grand merci
It was far too cold. Had to wear my coat and use the blanket. Very unpleasant.
Comfortable flight. Lots of space.
Clean and comfortable short flight. Arrived on time.
Places réservées sur kayak avec option grande place . Non respecté. Confort abominable sur le vol retour. Vol de départ annulé cause Covid seulement quelques heures avant le départ. Incertitude pour un vol de replacement, finalement obtenu 12 heures après . Merci kayak: plus jamais chez vous.
Personnel très professionnelle et à l’écoute des besoins des passagers. Repas assez bien, surtout salade fraîche. Proposition de plats aux légumes pourrait améliorer l’expérience pour les personnes qui ne mangent pas de pâtes. Globalement tout s’est très bien passé.
Un enregistrement compliqué comme à l aller. Un passager n'avait pas d attribution du e ticket par la compagnie. Pas de check in en ligne possible . Personnel un peu désorganisé
The new business class configuration isn't the best. Knees keep bumping. The seat area wasn't the cleanest either. There was an orange peel on the floor. Meal - mediocre.
Voordelen: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Voordelen: "Amazing !"
Nadelen: "Nothing all good really"
Nadelen: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."
Voordelen: "Crew was generally nice and caring."
Nadelen: "Of course coach seat was not super comfortable. And speaker and screen at my seat did not work."
Voordelen: "Crew was nice"
Nadelen: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Voordelen: "Premium economy was perfect, smaller cabin with less people, great flight."
Nadelen: "Seats were really old and outdated"
Voordelen: "The flight was so delayed I missed my connecting flight to jfk."
Nadelen: "The flight was so delayed I missed my connecting flight to jfk."
Nadelen: "Getting home 5 hrs later than planned"
Voordelen: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Nadelen: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Voordelen: "Service, pilot updates, and seating were all great!"
Voordelen: "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Nadelen: "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."
Voordelen: "Friendly staff, so much food/snacks were offered. Good movies available."
Nadelen: "Nothing"
Nadelen: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Voordelen: "Service, meals, friendly and attentive FAs"
Voordelen: "The crew were friendly."
Nadelen: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Voordelen: "The cabin crew were excellent!"
Nadelen: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Voordelen: "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Nadelen: "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."
Voordelen: "Legroom, lovely staff and all round good flight"
Nadelen: "Older media entertainment screen with hard to use touch interface."
Voordelen: "Nothing"
Nadelen: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Voordelen: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Nadelen: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Voordelen: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."
Voordelen: "Choice of movies was good, but told the flight over was better. I flew another airline. Had no issue checking one bag in for free, but I think that is standard on an international flight."
Nadelen: "Entertainment systems take up foot/bag space underneath the seats. Was not able to get more than one glass of wine, even though I missed the first beverage service, that is my fault though, but I don't recall it being an issue getting a drink between services. Entertainment systems had contrast issues and it seemed like a lot of people 8 - 10 had issues since they were using iPads instead of the built in monitors. A lot of wear showing on the entertainment systems remotes."
Voyage de san Francisco vers Honolulu à été mauvais. Petit avion pas de films (tous les écrans étaient en panne), pas de wifi. Il ne nous ont pas compensé, ils auraient pu nous offrir un sandwich ou une boisson gratuite.
nous avons dû voyager par AIr France une journée plus tard le 26 juin 2022 vers 15h25. Lufthansa n'a offert aucune commodité en plus d'avoir perdu u de nos bagages
Le pilote a été super le service aux clients. Aucune information pour aider les passagers en correspondance. nous avons ratés notre vol vers Paris
Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
Transit à Frankfort : horrible !
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "I really like the crew on Lufthansa"
Nadelen: "Our pre paid seats were lost in the "system" even though I had the receipt they couldn't do anything. and we were seated in a back row with offset tvs, the movie selection is lame and dated"
Voordelen: "It was cancelled and scheduled next day"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "Ben... Je cherche encore"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Voordelen: "Nice crew and comfortable seats."
Nadelen: "Not a fan of the sandwich provided."
Nadelen: "Parfait rien a dire"
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Nadelen: "Rien"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "Mauvaise information"
Nadelen: "L’embarquement"
Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"
Voordelen: "More spacious seating. Crew was happy, nice and seemed to care. Good entertainment choices."
Nadelen: "Food"
Voordelen: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Voordelen: "everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms."
Nadelen: "my TV screen didn't work. Long 9.5hr trip without entertainment."
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Voordelen: "rien"
Nadelen: "les retards"
Voordelen: "Flight arrived early."
Nadelen: "Last two transatlantic flights have been hot. What happened to a nice cool flight and using the blanket if you are cold?"
Nadelen: "Le vol est largement en retard !!!!!"
Voordelen: "Embarquement très rapide, vol ponctuel."
Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Voordelen: "Great crew and plane"
Nadelen: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"
Voordelen: "Everything was perfect. crew was really good. nice and comfortable airplane (Airbus A380)..very smooth ride. A+"
Nadelen: "nothing wrong"
Voordelen: "service, on time,efficient boarding, no hassles"
Voordelen: "Relaxed trip. We were well cared for. Again very good staff"
Voordelen: "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Nadelen: "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."
Voordelen: "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Nadelen: "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."
Nadelen: "See previous comment. Airline service needs to be vastly improved."
Nadelen: "Changement de siège... Déplace au dernier rang de l'avion.... Sans me prévenir de cela....."
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Both airports totally understaffed. Awful experience.
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "Yes, Very good"
Voordelen: "Nice crew, good food."
Nadelen: "Both bathroom were not working in business class area."
Voordelen: "Fast boarding"
Nadelen: "Slow in refuelling, got us delayed for 40-"
Voordelen: "KLM STAFF WERE VERY PROFESSIONAL"
Nadelen: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Voordelen: "Reclinable seats."
Nadelen: "The food!! The lights could be dimmed as it was a night flight."
Voordelen: "Fantastic gate agents!"
Nadelen: "The food was terrible."
Voordelen: "Comfortable seat, great crew."
Nadelen: "Flight delayed, no USB port and no entertainment"
Voordelen: "Crew was nice and pleasant"
Nadelen: "Flight very late"
Voordelen: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Nadelen: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Nadelen: "Flight got delayed 30 minutes"
Nadelen: "Staff rude and short"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Seat comfortable"
Nadelen: "Flight was delayed and overhead bin space was very small"
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "There was no wifi on flight"
Voordelen: "Overall KLM experience is good"
Nadelen: "Food quality was mediocre for a business class flight."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Nadelen: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Nadelen: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Nadelen: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Voordelen: "MCR airport Mert & Greet parking was smooth and efficient."
Nadelen: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "punctuality of boarding and flight time"
Nadelen: "attitude of crew in business class: no sense of true hospitality"
Voordelen: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Nadelen: "No complaints about anything."
Voordelen: "Easy to board and easy flight."
Nadelen: "Flight departed 35 minutes late"
Voordelen: "Great on board service from a very professional crew."
Nadelen: "Can't think of a thing."
Voordelen: "Food was excellent, frequent and filling"
Nadelen: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Nadelen: "Boarding was confusing and disorganized"
Voordelen: "Everything is top notch for an airline company."
Nadelen: "Nothing.... I enjoyed every moment of the flight."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "Food was good and crew members were very nice"
Nadelen: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Petit saut de puce ! Un peu en mode bienvenue à jurassic park
Voordelen: "I liked the service and the food"
Nadelen: "The lack of movie choices"
Voordelen: "Good service"
Nadelen: "That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(."
Nadelen: "When we checked in for the return flight in CPH we learned that our return ticket was “light” ie it did not include luggage. we were not informed about this, we did not request a ‘light” return ticket, and...why would we when we checked luggage flying over? We’d like the usd100 refunded"
Voordelen: "Crew was amazing. Seat was better then usual."
Nadelen: "Don’t make us pay for our drinks."
Nadelen: "Again we had to climb down stairs with our luggage to get to the boarding area, then we had the typical ramp. What is it with Europe and stairs? If you have any issues beware. You better be strong and fit to fly in Europe. Not too many luxuries."
Voordelen: "The food was amazing"
Nadelen: "The seats could have more space"
Nadelen: "Don't remember this flight"
Voordelen: "SAS handles their business very professionally. Entertainment is great, purchasing seats with extra room is affordable. Reliable service."
Nadelen: "Seats are extremely uncomfortable, especially for an 8+ hour flight."
Voordelen: "Guess what, we took off and arrived on time!"
Nadelen: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Voordelen: "The crew was great! and food was good!"
Nadelen: "Not enough movie choices. Coach seats a little uncomfortable."
Voordelen: "Efficient, on-time service; plenty of overhead storage room."
Nadelen: "Small cramped seats were inappropriate for an international flight."
Nadelen: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Voordelen: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Nadelen: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."
Voordelen: "The food was great and the staff were excellent."
Nadelen: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Nadelen: "Rerouted without consultaton - added an extra leg to my trip including a necessary mad dash to catch the make-up flight."
Voordelen: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Nadelen: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Voordelen: "ok"
Nadelen: "ok"
Voordelen: "Good food and a good entertainment system that comes with plenty of options. I really like that SAS doesn’t go for your wallet for every bag like jus about EVERY AMERICAN CARRIER!"
Nadelen: "Leg room could be more generous but then again I’m 6’3” so it is what it is."
Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Voordelen: "Food was good and so was the entertainment on board"
Nadelen: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"
Nadelen: "Expensive rates on luggage"
Voordelen: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Nadelen: "No major complaints on this flight."
Nadelen: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."
Voordelen: "Comfy seats. Good good service. Great video options."
Nadelen: "SAS staff seems sort of cold and cranky."
Voordelen: "The food was excellent and the flight was smooth."
Nadelen: "No entertainment. They didn't notify us that there was no wifi until 5 minutes before we boarded. Being older than the electronic age, I did not have movies or games on my phone. Had we had earlier notice, I would have had time to hit the book store. Since the flight was delayed an hour, they had plenty of time to notify us earlier than just before boarding. An 8.5 hour flight without entertainment made the experience unpleasant."
Voordelen: "Good legroom good food in early"
Nadelen: "Waiting area at gate to small not jalf as much seating as needed"
Voordelen: "The crew"
Nadelen: "The flight was delayed well over an hour. I was unable to check in the night before. I was finally able to check in online the afternoon of the flight, but no seats were left, so had a boarding pass with no seat assignment. Got to the gate and they sent me and about 25 other folks with no seat assignment to wait for a "colleague" who finally appeared after almost everyone else had boarded. I did get a seat, but I was one of the last to board. They ran out of salmon dinners, so the stewardess plopped a chicken dish in front of me--didn't eat since I am vegetarian. The stewardess did give me a free mini bottle of wine, which is normally free on Lufthansa. I am just not all that impressed with SAS. I will try to avoid them in the future."
Voordelen: "Good choice of movies."
Nadelen: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Voordelen: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Voordelen: "Was able to selct my seat"
Nadelen: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"
Voordelen: "Fish was excellent, flight attendant gave me free wifi after after I had an issue to pay w my card, I was let through express security in copenhagen, US border protection was fast and easy."
Nadelen: "I didn't get a window seat and it was a little bit tight."
Voordelen: "Crew was efficient; cabin was clean."
Nadelen: "Seating was tight and uncomfortable. Seat cushions felt thin, we could feel the seat frames, and there was too little space between the rows. Food was lame and over cooked."
Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"
Voordelen: "Even though this was an older model plane, the cabin at least did not feel like an oven, which was the case when we flew SAS to Copenhagen."
Nadelen: "This was a 9 hour flight where if the lights were off, a baby would sleep. Instead, the lights were left on to encourage the purchase of food/drink and airmail knick knacks."
Voordelen: "Temperatures was good not very hot. Has a handicapped bathroom."
Nadelen: "Cabin light was only slightly dimmed during the 8 hrs flight. Then instead of gradually brighten the light. They just flip the switch to full blast. I think they are trying to sell you more duty free than letting their customers rest. Not ok!"
Voordelen: "The crew was friendly."
Nadelen: "The crew forgot to start serving the final meal until 40 minutes before we landed which resulted in them nearly throwing food at people so that they could quickly get through the plane and sit again before descent. I was not able to choose my seat and was seated in the back of the plane. Consequently this meant that every parent on the plane with two-year-olds decided that the best place to let them stretch their little legs was back by me. I work with small children so I understand that when they reach that age all they want to do is kick and punch, but I didn't want to end my vacation by having half a dozen two-year-olds punch my leg or try to crawl under my chair as they wandered nearby. I still have bruises."
Voordelen: "On time and smooth travel."
Nadelen: "No choice in dinner items."
Nadelen: "Crew was rude. Had to ask 3 times for a drink before I actually got it and they snarled at me about having to pay. I didn't care about paying, at that pout I would have paid $100 for some water. Seats are RIDICULOUSLY small and when the person in front of you puts their seat back it's impossible to do anything. Forgot having your tray table down."
Voordelen: "Staff seemed nice. Boarding didn't take too long even when I was selected for a random check."
Nadelen: "The air conditioning didn't go on until take off. There were no options for food. All alcoholic beverages were not complementary and priced too high. I got sick after eating the meal that was provided. i reserved a seat but at check in the computer assigned me a different seat number. I was flying with a family member and instead of sitting next to them I had to sit next to a stranger."
Voordelen: "Food and movies were great!"
Nadelen: "Couldn't afford a seat with leg space."
Voordelen: "as advertised - premium economy"
Nadelen: "no complaint or concern"
Nadelen: "I lost my luggage!!!"
Nadelen: "Wasn't assigned a seat and had to stand in a long line to wait to confirm that I had a seat for a flight I booked over 3 months earlier."
Voordelen: "Everything was great, food, blanket & pillow, movies, friendly service."
Nadelen: "The 3 hour delay for landing. Had a 2 hour drive home from the airport, hard to stay awake. So tired for work the next morning."
Voordelen: "Connecting flight from Hamburg was late so gate personnel graciously gave me an upgrade."
Voordelen: "Very professional and accommodating staff. Acceptable food. Efficient and on time boarding."
Nadelen: "The seats were comfortable but legroom was too little to get comfortable on such a long flight."
