Montclair autoverhuur

Voordelen: The wait was long. I did not get the car that I already reserved and paid for. Had to call their 800 number myself to request a refund because the Hertz at this location would not do it.

Nadelen: What is the point of having a car reserved and paid for if Hertz just gave it to someone else because I was not there to pick it up on time? What worse. The lady came back to tell me there is another car, but I would need to pay more.

I had to pickup the car at 12:00pm,I got there at 11:55am and they sa.

Voordelen: NOTHING

Nadelen: EVERYTHING,THE SERVICE THE PEOPLE WORKING THERE....THE PERSON THAT ANSWERED THE PHONE WENT I COMPLAINED (COSTUME SERVICE).THEY ALL WERE LAUGHING AT ME........EVERYTHING

The most suck car rental company

Nadelen: Customer attitude, receptionist attitude, the company policy

Nadelen: Customer service was lacking at my return of the vehicle. Many customers waiting and no sense of urgency from employees. They seemed more interested in helping the phone in customers than the ones standing/sitting right in front of them. They also did not acknowledge some of the customers at all when they walked in. I did fill out a survey from Hertz about my experience.

Time and Vehicle

Voordelen: The members of the Hertz team were friendly and did their job well

Nadelen: I had to wait for about an hour to get my helped and on the road, with only 4 or 5 people in front of me and 2 attendants. They did not have my vehicle type when I got to the desk and was offered a lower vehicle when there were higher ones in the lot. It is not my fault that proper inventory is not held and I should not have to be the one to take the hit on quality for the same price.

Car conditions

Voordelen: Car mirrors were not clean. White stain on real windows. Engine check light came on after 2 hours of trip. Travel entire trip with worry if car going to make it. Unable to go exchange because of holiday, all Herts locations were closed.