Porto autoverhuur

Agent lied about rate for upgrade

Nadelen: Price charged by Hertz was not in line with price quoted to me by Hertz agent.

Feel cheated by Hertz

Nadelen: They did not inform us of the right gas for the car in a confusing country when it came to gas (Portugal). As a result, the car broke down after we filled up the car. We connected with the roadside assistance team who continually promised that help would come in "30 to 45 minutes". We ended up standing on the side of the highway in Portugal for over 4 hours, at which point a tow truck driver and ill equipped taxi showed up to help us. The tow truck driver assured us we would not pay for the problem. After 5 hours, the taxi finally got us to a new Hertz location (although they were about to close and would have closed and left us stranded if we had not called to guarantee that someone would be there within their stated hours to help us). After giving us a replacement car, we had to alter our trip to deal with the delay we incurred, and spent more money due to Hertz. When we returned the car, they charged us for the mistake they caused and didn't provide anyone to receive a complaint or explain their decision. This review will likely have limited impact on Hertz, but hopefully people can avoid a company and team in Portugal that clearly didn't care about their customer, their well-being, or providing anywhere close to a satisfactory experience.

Nadelen: On m'a facturé 80€ supplémentaires du fait que je restitue le véhicule à un lieu différent de la prise du véhicule (ce qui était prévu à la réservation)

El terrible

Voordelen: Location

Nadelen: Over billed, small crappy car.

Do not buy insurance via Kayak for our of country

Voordelen: The issues is with Kayak . They recommended to buy US insurance for International car rent. It was completely waste of money and I had to buy local insurance