Saint-Louis autoverhuur

Nadelen: the complication of getting and returning the car in Basel airport. need to cross the border from Swiss to France in order to put the car in the France side, although the flight was from the Swiss side. I think that it shouldn't be matter for the rental company in wich side I return the car as this is the same company.

Suggestions for imrovments

Voordelen: The premium class of the car. The different driving technology. The service and the assistance at the desk - the representative did her outmost she could to assist .

Nadelen: - The tel. Nr. of Budjet desk at MLH airport published in the site +33 8 21 23 10 12 was and still is NOT corret . Dozens of times I tried to contact by phone- monthes, weeks and days priot my arrival , but the line was not active. I contacted to Budjet USA some monthes befor arrival to assist me with the Tel. Nr. but they told me : " Pls try again" Neither there was a possibility to contact by e-mail - there was no e-mail to contact to Budjet desk at the airport. The company have to make corrections about the tel Nr and to put an e-mail. - To arrange an instructor at the pickup for drivers like me to explain and understand how to use this premium car systems which are different somehow from others, including the navigation system and not to allow the driver (me) to look for someone to assist me as I did.

insurance not included

Voordelen: good car in good condition

Nadelen: No insurance was included at all, I had to pay extra to be insured at all. Usually there is an option to reduce excess, but this time I was told there was no insurance at all. Didn't know it was possible at all, wouldn't have chosen this option. This significantly increased the total price I had to pay.

Nadelen: La complication d'obtenir et de retourner la voiture à l'aéroport de Bâle. Besoin de traverser la frontière de la Suisse à la France afin de mettre la voiture du côté de la France, bien que le vol ait été du côté suisse. Je pense qu'il ne devrait pas être question pour la compagnie de location à quel côté je retourne la voiture car c'est la même compagnie.

assurance non incluse

Voordelen: bonne voiture en bon état

Nadelen: Aucune assurance n'a été incluse, j'ai dû payer un supplément pour être assuré du tout. Habituellement, il y a une option pour réduire l'excédent, mais cette fois-ci, on m'a dit qu'il n'y avait pas d'assurance du tout. Je ne savais pas que c'était possible du tout, je n'aurais pas choisi cette option. Cela a considérablement augmenté le prix total que j'ai dû payer.