Summerville autoverhuur

Do not ever try to rent from this place

Voordelen: Nothing

Nadelen: Called a week prior to rental, asked about policies on using debit card for rental. They said it would be fine, just make sure I have enough for 200$ deposit. I go in to get my rental and they tell me that I can't get a rental (after I already booked a week in advance and payed) the man didn't seem very concerned in fact when I walked in I had to find someone because there was none to be found!! When I called this number he gave me to get my money back the lady laughed at my email address (real professional, right?) and then said that she would have to "see about putting in a request NEXT WEEK to get my money, after she puts in the request it will take 10 BUSINESS DAYS" When I asked to speak to a supervisor she refused and only apologized after I told her how horrible the company is and she offered me a certificate... okay... you guys will not rent me a car what's a certificate going to do for me? She clearly didn't care either and refused to send me over to a manager even after I asked 3 times. I will never again try to use this horrible, unprofessional company who clearly doesn't care about their customers.

Voordelen: Car was clean, enjoyed the XM radio, had to swap out vehicle because of an oil leak, but lady in airport where I swapped vehicles was very nice and helpful.

Nadelen: I had to swap vehicles, because of an oil leak, drove 1 1/2 hours out of my way and used my gas to get to the location. Didn't mind this but I called and requested to drop car off at a different location and was told I could not. Felt like that would have compensated for my time and gas on the swap. I know cars have mechanical issues, but when they do, the customer should be considered.

Voordelen: La voiture était propre, j'ai apprécié la radio XM, j'ai dû changer de véhicule à cause d'une fuite d'huile, mais dame à l'aéroport où j'ai échangé des véhicules était très gentil et serviable.

Nadelen: J'ai dû changer de véhicule, à cause d'une fuite de pétrole, j'ai roulé 1 1/2 heures de mon chemin et j'ai utilisé mon gaz pour aller à l'emplacement. Ça ne m'a pas dérangent, mais j'ai appelé et demandé à laisser ma voiture à un autre endroit et on m'a dit que je ne pouvais pas. J'ai senti que cela aurait compensé mon temps et le gaz sur le swap. Je sais que les voitures présentent des problèmes mécaniques, mais quand elles le font, le client doit être pris en compte.

Voordelen: Auto was schoon, genoten van de XM Radio, had uit te wisselen of voertuig wegens een olielek, maar lady in luchthaven waar ik verwisseld voertuigen was erg aardig en behulpzaam.

Nadelen: Ik moest wisselen voertuigen, wegens een olielek, reed 1 1/2 uur op mijn manier en mijn gas naar de locatie. Vond het niet erg maar ik belde en vroeg om auto op een andere locatie en kreeg te horen dat ik niet kon. Voelde alsof dat zou mijn tijd ruimschoots gecompenseerd en gas op de swap. Ik weet cars hebben mechanische problemen, maar wanneer zij dat doen, de klant moet worden beschouwd.