Willemstad autoverhuur

Did not have vehicle advertised

Voordelen: Staff was very friendly- nothing that made me rank Ace less than a five had to do with the staff - they were awesome!

Nadelen: Ordered an automatic mini van - website said ‘Chrysler Town and Country or similar’. The 1st vehicle they brought me was an old stick shift cargo van. It was well worn and stained - and a stick shift. I showed my paperwork where I had ordered an automatic minivan and one was promptly brought over. The only problem was there were seven of us and it was a Suzuki mini van. We made it work, but it was so narrow that we were literally squished every time we went anywhere. The automatic unlock didn’t work, the usb charger didn’t work, it had very little power when going up a hill, we laughingly dubbed it the Suzuki Sloth. When it came time to return to the airport we had no choice but to hire another cab as there was zero room for luggage. Two stars for the vehicle, five stars for the staff equals a three star review. Also ‘Ace’ doesn’t seem to exist- the company we worked with had another name and they told me that Kayak just uses the name Ace, but then contracts with local companies- that’s also why Kayak doesn’t know what vehicles the local companies have. Boo.

hand over with bumbs

Voordelen: handling of the missed pick up and replacement of the battery

Nadelen: near total unavailability through given telephone contact numbers. misinformation on the extra insurance (not on Curacao, but through main US office only) because of the last, I will not recommend the company to others!!

I never got the car

Nadelen: They didn't show up

Cheap but not great

Voordelen: Good price, friendly staff once we finally got to the office

Nadelen: Shuttle pick-up took a very long time from Curacao airport, shuttle car was so small we had to wait for the next pick up because our group of three would not fit along with another couple, poor signage to find the pick-up location meant we wandered around in the hot sun for quite some time, car interior pretty dirty, tires a little flat

Voordelen: The car was INCREDIBLY clean!

Nadelen: The car was clean, but what they don't tell you is that if you get rental insurance through Kayak - ACE has their own insurance that you are "urged" to get. They will not accept other rental insurance and you would have to pay out of pocket for any charges, submit claims to the insurance, and get reimbursed. Secondly, they are very far from the airport and the station where to get picked up for the shuttle is not easily recognizable. In fact, when we arrived late due to a delayed flight, we had to find someone who worked with a different car rental company who was kind enough to try and call ACE to send a shuttle to come pick us up - - -took nearly 1 additional hour before everything was settled. Lastly, the drop-off process did not give up any closing paperwork or sign-out confirmation, which made us very uneasy. If I had to do it over again, I would just use one of the car rental agencies on site at the airport.

Happy with rental except for drop off which was te

Voordelen: Good, comfortable car.

Nadelen: We had to wander just out the airport to find the car representative standing 'by the tree' who took us to the Holiday Beach Hotel to collect the car. That was ok. I suggested that for drop off I came to the Holiday Beach hotel and they could run us to the airport. However I was told "No' that someone would meet me at the airport at 16:30 which was 2 hours before our flight. When we arrived for drop off at 16.30 no one was there and eventually I had to get someone to ring to get the company to come to the airport to collect the car. The car rental representative eventually turned up almost an hour late and took the keys without any explanation or apology. We were supposed to board one hour before the flight so this caused a lot of anxiety and stress as we hadn't a clue when they would be arriving.