Windsor Locks autoverhuur

Voordelen: I never received a confirmation email and they charged me an extra $200 because THEY got my reservation wrong. I don’t know how to dispute this but it definitely sucks :/

Nadelen: Customer service could’ve had more understanding, they could have tracked my reservation by name and not number (because I didn’t have a confirmation email they didn’t honor the correct reservation, only the incorrect reservation made over the phone by Jesse (agent on phone) and were so unkind on the phone I literally cried. Before the drop off location debacle, they didn’t even have my kind of car (economy) available at the location even though I booked beforehand so they charged me an extra $26/day to take the one car they did have available, but they said it was $25/day. And then the counter agent didn’t tell me the dropoff location was same as pickup. So when I reviewed my contract the next day and saw it was wrong, I had to call customer service, at which point they charged me a total of $345 for a reservation that was $48 when I walked in to get the car just 1 day before. It was a mess, I’m so stressed out from this, and not having a confirmation email REALLY contributed to that stress.

Voordelen: Pick up and drop off ok.

Nadelen: Car smelled old. Front end steering was off - like the power steering was “too powerful”. Made the car difficult to handle.

Voordelen: I was informed on the site that I could have a rental with a debt card as long as I'm over 25. This is NOT the case, the lady at the airport location said that it varies from location if they'll accept debit and that is not one of them. Use Dollar rental car it was cheaper, they take debit.

Nadelen: They could've had accurate information for one, it's not nice to fly 9 hours, trying to be timely and then be told it's not going to happen and find another way. Nice people, not nice policy.

Voordelen: yes

Nadelen: car was a little beat up

Voordelen: I had a horrible experience at this location for Budget. I was only renting the car for a few hours to go from one airport location to another that I could not fly into ecause of weather. I reserved a car Online, and when I got to the actual office site location, they did not honor the reservation

Nadelen: I received horrible service from the counter representative Danny. He literally became frustrated with me because he could not honor the online reservation, and he literally walked away from the computer and me before he completed anything for me. Very dissatisfied.

Ditzy clerk wasted my time

Voordelen: Nissan Sentra — good car but contained paper trash Return guy — very efficient Shuttle buses — quick and courteous

Nadelen: I was the only active customer at pickup but it still took clerk 20 minutes to give me the key. She was obsessed with her quest to find a ride for a drop off customer whose family was late picking him up. After starting promptly with me, she interrupted the checkout process with around 15 minutes of phone conversations in which she was trying to find a ride for this guy. Then, finally, after he got his ride, she spent another few minutes calling back folks she had enlisted to help on the project in order to thank them and pat herself on the back. Meanwhile, it was almost midnight, and I was exhausted and quietly furious. It took less than 5 minutes to print and sign my contract after she got back to work.