Recente beoordelingen
- Alle beoordelingen
- Positief
- Neutraal
- Negatief
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10,0
Voordelen: Easy pickup, car was amazing, staff was helpful.
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9,6
Voordelen: The staff is GREAT
Nadelen: NOTHING
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10,0
Voordelen: The staff was friendly and helpful. Drop off was very easy.
Nadelen: No issues.
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2,0
Voordelen: Nothing
Nadelen: When we went to pick up our car from Enterprise in Yuma, AZ, they had given our car away to someone else because we were "late". Nothing on our reservation said we had to be there at a certain time, just that we could pick it up after 12:00. So, we ran some errands in the morning with my mother and got there before 3:00. The lady at the desk said they waited an hour and then had to give our car away. Later they claimed to have waited 2 hours. They also claimed to have tried calling me, but later said that they didn't have my phone number. They said they would try to find me a car, but only called one other Enterpise office. They already knew that Enterprise didn't have another car otherwise they wouldn't have given my car away. They screwed us over and then lied about it. I can't overstate how frustrating it is to make a reservation and plan your vacation around that only to have your plans sabotaged. We had a flight to catch in Phoenix the next day and were going to drive there. Luckily, we found a shuttle bus, but that was way less convenient and $150 more money.
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4,0
Nadelen: Our flight was delayed and we had to call another rental agency to go get the enterprise clerk to answer the phone after being on hold for 20+ minutes twice. Rental car shook down the road. Worst mileage out of any rental ever.
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10,0
Voordelen: yes they drove us to the airport after returning the car.
Nadelen: nothing that I can think of
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10,0
Great service
Voordelen: Easy pain free
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8,4
Voordelen: Very comfortable and clean SUV. Not too expensive for what we got. However, for really only six days.....and the insurance would have been 30.00 a day? Yikes! I suppose that is the way they have to make their money though.
Nadelen: Taking the SUV across the state, I should have inspected the tires more carefully. We got to where we were going and saw that most of the tires were mismatched with the passenger side rear tire very low on tread. This was very concerning due to traveling a short part of the trip on gravel roads. Also, when picked up it was barely over half a tank full. I thought they charged a fill up fee for people not bringing them back full? Did they charge but then not fill the tank. That is twice that has happened renting from this business.
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10,0
Overall great experience
Voordelen: The lady that took care of me really went extra mile to take care of me
Nadelen: Quite a long wait in the airport with only 2 people ahead of me. 45 mins.
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2,0
holiday hours
Voordelen: nothing.
Nadelen: They did not have hours posted. Closed at noon and we were to pick up car at noon. No one was there. Went to Avis got same type vehicle same price.
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4,4
Nadelen: They sold extras to my husband without explaining it was extra charge and had him sign knowingly charging him more than double the actual cost of car rental. Felt like we were taken for a ride.
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6,0
Voordelen: Ease of reservation from kayak.
Nadelen: Only two cars to choose from, slow service, car wasn't filled with gas.
beoordeling van
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10,0
Voordelen: Easy pickup, car was amazing, staff was helpful.
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9,6
Voordelen: The staff is GREAT
Nadelen: NOTHING
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10,0
Voordelen: The staff was friendly and helpful. Drop off was very easy.
Nadelen: No issues.
beoordeling van
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10,0
Voordelen: yes they drove us to the airport after returning the car.
Nadelen: nothing that I can think of
beoordeling van
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10,0
Great service
Voordelen: Easy pain free
beoordeling van
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10,0
Overall great experience
Voordelen: The lady that took care of me really went extra mile to take care of me
Nadelen: Quite a long wait in the airport with only 2 people ahead of me. 45 mins.
beoordeling van
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2,0
Voordelen: Nothing
Nadelen: When we went to pick up our car from Enterprise in Yuma, AZ, they had given our car away to someone else because we were "late". Nothing on our reservation said we had to be there at a certain time, just that we could pick it up after 12:00. So, we ran some errands in the morning with my mother and got there before 3:00. The lady at the desk said they waited an hour and then had to give our car away. Later they claimed to have waited 2 hours. They also claimed to have tried calling me, but later said that they didn't have my phone number. They said they would try to find me a car, but only called one other Enterpise office. They already knew that Enterprise didn't have another car otherwise they wouldn't have given my car away. They screwed us over and then lied about it. I can't overstate how frustrating it is to make a reservation and plan your vacation around that only to have your plans sabotaged. We had a flight to catch in Phoenix the next day and were going to drive there. Luckily, we found a shuttle bus, but that was way less convenient and $150 more money.
beoordeling van
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4,0
Nadelen: Our flight was delayed and we had to call another rental agency to go get the enterprise clerk to answer the phone after being on hold for 20+ minutes twice. Rental car shook down the road. Worst mileage out of any rental ever.
beoordeling van
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2,0
holiday hours
Voordelen: nothing.
Nadelen: They did not have hours posted. Closed at noon and we were to pick up car at noon. No one was there. Went to Avis got same type vehicle same price.
beoordeling van
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4,4
Nadelen: They sold extras to my husband without explaining it was extra charge and had him sign knowingly charging him more than double the actual cost of car rental. Felt like we were taken for a ride.
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6,0
Voordelen: Ease of reservation from kayak.
Nadelen: Only two cars to choose from, slow service, car wasn't filled with gas.
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