Vip Grand Lisboa Hotel & Spa

Positiv was the free access to the gym and the luggage room.

Although new hotel the carpet in the room was very dirty already and there is no effort to clean it proper. We had asked for a wake up call at 5 am and I am glad I did not rely on the hotel as they did not wake us!! The service is lacking behind for a 5 star hotel.

The bedroom is modern and equipped with the basic facilities. The bed is very comfortable. The hotel is a five minute walk from the metro.

The basic double rooms aren't pratical: there are no bed-side tables, no place to hang hand-towels or to place the suitcases. The mini-bar and room-service don't have much to offer. No kettle to boil water for coffee/tea in the bedroom. There is no free internet and no wi-fi at all in the bedroom (we had to take our own cable from the recpetion). The comfort and service provided are far from what is expected from a five-star hotel.

L'hôtel est pratique pour les déplacements et l'accès à l'aéroport.

L'utilisation du spa est payante : 40 euros c'est cher si l'on souhaite en profite seulement une à deux heures en fin de journée. Une tasse et un verre réclamés le soir n'ont été apportés que le lendemain après une 2ème demande.

The bar service - excellent

Transport difficult to town centre

The room was very comfortable.

Lobby bar service was not up to standard fo the hotel