Ann Arbor autoverhuur

Changed rate on me when i arrived on pick up desk

Nadelen: I got the rental the night before at 37.90 then when I arrived they said "oh you called us again after midnight and your rate went up because you wanted to change your hour of pick up from 12 p.m. to 8 a.m". And I said no that was a mistake and showed them my confirmation email and said i spoke to a national car rental rep on phone who confirmed my rate was still at the 37.90. So the rate went up to 51. After much debate abd further delay, and me explaining my frustration, the ageent reduced rwntal fee to 42 instead of 37.90. And she would not honor the original rate even though I had a confirmed email I showed her. This debate dalayed me by 20 minutes. When I went to clean out the car after the 24 hour period, I found a large open beer can under my seat (gross!) that they did clean out and the exterior the car was not clean either. It look like it had been on a muddy road. So that's why I gave this a poor rating.

Credit card required

Nadelen: It should be made very clear to users that a major credit card will be required upon renting a car. I have been renting cars for many years using a debit card and/or cash and this was not possible at this site.

Rip-Off

Nadelen: I decided to return my car 5 days early at a different location than initially planned. I called National ahead of time to ask if I would still be charged for the full 8 day rental or if there were other penalties and was told I'd only be charged for the days of use based on the intial rate. Well I wound up being charged $900 for a 3 day rental. I drove the car 700 miles instead of the 2500 initially planned to take it to CA for $480 total. Ultimately the nice gentleman at their Ann Arbor location was able to refund $290 but, I still paid over $200 a day. This is pure madness. I would've preferred to buy a junker for that price. This was the first time I've felt ripped off in ages, thank you National.

Fraudulent practice: no vehicle available

Nadelen: I reserved a minivan on Kayak / National, but now vehicle was available when I picked it up. Apparently this happens a lot: the communication between the reservation system and the agency is not kept current. No other vehicles were available, so I was left with six students disappointed that they could not attend a workshop and was out the registration fee for all seven of us. Thanks for nothing, National!

Carte de crédit requise

Nadelen: Il devrait être très clair pour les utilisateurs qu'une carte de crédit importante sera exigée lors de la location d'une voiture. J'ai loué des voitures depuis de nombreuses années à l'aide d'une carte de débit et/ou de l'argent liquide et cela n'a pas été possible sur ce site.