Brookfield autoverhuur

Avis is very misleading

Voordelen: Location was ok (but so were other rental companies) Car was in good condition, but that should be with a newer vehicle.

Nadelen: The rental was 3x what Kayak quoted. I rented one-way, so I was looking for no drop-off fees. They originally gave me paperwork to sign that had a $500 drop-off fee. Then they said the computer automatically put it in. They then tried talking me up from economy, saying that it wouldn't have cruise or any power windows, etc. I said yes to the $7 fee for compact. Went out to get my car, only saw compacts and minivans. Tricked me to upgrade when they would've had to do it for free. They also knew I was going about 800 miles one-way, but said nothing about extra costs. The Kayak site said 100 free miles but nothing about cost per mile after that. Other companies had unlimited miles one-way. I didn't really catch that 100 mile note because I had been looking at many different deals, but nothing popped up, no flags, no warnings, nothing even from the staff that I'd be well over the 100 mile limit in one day. It wasn't til I dropped off that I noticed the cost - 3X THE QUOTE!!! For a few bucks more of the quote I could have gone with another company (actually booked but cancelled) and been ahead by over $200. When I called the staff, their response was "it was in my reservation, I should have caught it." Never again, Avis. I am telling everyone about the lack of customer care, of not helping the customer get the best deal, and not speaking up so they can get more money from the customer.