Recente beoordelingen
- Alle beoordelingen
- Positief
- Neutraal
- Negatief
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2,0
the rental wasn't available
Nadelen: We were running late to pick up the rental and we arrived 12 minutes after it was reserved. The rental place gave the reserved car to someone else and they didn't even call us to make sure if it was ok. Therefore, we had no car available for a pick up.
beoordeling van
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4,8
Awful customer service and hidden policy
Voordelen: Car was comfortable and in the class that I booked.
Nadelen: When I arrived at Enterprise I was asked who my employer was which has never happened to me renting cars before. I complied with this and told them, they then asked me to get.my insurance company on the phone so they could verify coverage. This is rediculous, they informed me I could not rent from them without doing this. I called my insurance company and Enterprise asked to speak with my agent. They asked a series of questions and hung up saying I could not rent the car I had booked but they would be happy to put me in another vehicle. They told.me my insurance wouldn't cover their car. I was livid nowhere on the website was there a note asking for special insurance. I drive a new model luxury vehicle with full auto coverage from a large insurance company so I knew my coverage was acceptable. I called my insurance company back and they told me that my policy would cover the car. Enterprise began to argue with my company saying it wouldn't. I would think my insurance would be the authority here. Terrible experience!
beoordeling van
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6,0
Nadelen: This was cancelled weeks ago. I did get a rental in Baltimore
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6,0
Nadelen: I was told by Kayak it would cost $9 a day for insurances and I was charged $20/day instead.
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10,0
Smooth and easy
Voordelen: In and out quickly with exactly what we reserved.
beoordeling van
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5,6
Voordelen: The staff was freindly helpful and responsive
Nadelen: The car smelled bad! like some kind of strawberry bubblegum air freshener that must have been sprayed inside to voer up some other smell. It was not enjoyable to drive in the car for hours smelling this smell
beoordeling van
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10,0
Voordelen: Employee at New Bedford airport Avis counter was fantastic! I wishing could remember her name. Nicest car rental employees I have ever met!
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4,0
Nadelen: No where did it say if I was using a debit card I needed to provide 2 utility bills, so by the time I went BACK home to get my bills and head BACK to the rental the place was closed. So I had to use my own vehicle to go on vacation
beoordeling van
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10,0
Great, supportive rental
Voordelen: The team at Enterprise worked with me to get our paperwork in order; when we'd been waiting quite a while to pick up our vehicle, they let me have a better car for the same price just to save me time. They were very, very helpful.
Nadelen: There was no mention of needing a credit card to rent the vehicle. I only use debit, so this turned out to be a major problem. The Enterprise people were very nice about adjusting the proof of credit requirements, though, so I was able to rent the car. Had they not been, though, it would have been a major disaster - being all packed, ready to hit the road in the rental with a kid in tow, only to be rejected because I don't use credit cards. There should be clearer notice of that requirement at the time of placing the order online.
beoordeling van
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4,0
Voordelen: Friendly
Nadelen: Took 30 minutes to pick up car I had already booked. Car smelled of cigarette smoke.
beoordeling van
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8,0
Friendly service
Voordelen: Car was new and clean. Staff was friendly. Free upgrade because the car we reserved was not there.
Nadelen: Car we reserved online was not available at the location. Confusion between Kayak online insurance and rental insurance at location. Know the difference!
beoordeling van
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10,0
Voordelen: Very comfortable very clean over all was very happy
beoordeling van
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10,0
Smooth and easy
Voordelen: In and out quickly with exactly what we reserved.
beoordeling van
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10,0
Voordelen: Employee at New Bedford airport Avis counter was fantastic! I wishing could remember her name. Nicest car rental employees I have ever met!
beoordeling van
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10,0
Great, supportive rental
Voordelen: The team at Enterprise worked with me to get our paperwork in order; when we'd been waiting quite a while to pick up our vehicle, they let me have a better car for the same price just to save me time. They were very, very helpful.
Nadelen: There was no mention of needing a credit card to rent the vehicle. I only use debit, so this turned out to be a major problem. The Enterprise people were very nice about adjusting the proof of credit requirements, though, so I was able to rent the car. Had they not been, though, it would have been a major disaster - being all packed, ready to hit the road in the rental with a kid in tow, only to be rejected because I don't use credit cards. There should be clearer notice of that requirement at the time of placing the order online.
beoordeling van
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10,0
Voordelen: Very comfortable very clean over all was very happy
beoordeling van
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2,0
the rental wasn't available
Nadelen: We were running late to pick up the rental and we arrived 12 minutes after it was reserved. The rental place gave the reserved car to someone else and they didn't even call us to make sure if it was ok. Therefore, we had no car available for a pick up.
beoordeling van
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4,8
Awful customer service and hidden policy
Voordelen: Car was comfortable and in the class that I booked.
Nadelen: When I arrived at Enterprise I was asked who my employer was which has never happened to me renting cars before. I complied with this and told them, they then asked me to get.my insurance company on the phone so they could verify coverage. This is rediculous, they informed me I could not rent from them without doing this. I called my insurance company and Enterprise asked to speak with my agent. They asked a series of questions and hung up saying I could not rent the car I had booked but they would be happy to put me in another vehicle. They told.me my insurance wouldn't cover their car. I was livid nowhere on the website was there a note asking for special insurance. I drive a new model luxury vehicle with full auto coverage from a large insurance company so I knew my coverage was acceptable. I called my insurance company back and they told me that my policy would cover the car. Enterprise began to argue with my company saying it wouldn't. I would think my insurance would be the authority here. Terrible experience!
beoordeling van
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6,0
Nadelen: This was cancelled weeks ago. I did get a rental in Baltimore
beoordeling van
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6,0
Nadelen: I was told by Kayak it would cost $9 a day for insurances and I was charged $20/day instead.
beoordeling van
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5,6
Voordelen: The staff was freindly helpful and responsive
Nadelen: The car smelled bad! like some kind of strawberry bubblegum air freshener that must have been sprayed inside to voer up some other smell. It was not enjoyable to drive in the car for hours smelling this smell
beoordeling van
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4,0
Nadelen: No where did it say if I was using a debit card I needed to provide 2 utility bills, so by the time I went BACK home to get my bills and head BACK to the rental the place was closed. So I had to use my own vehicle to go on vacation
beoordeling van
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4,0
Voordelen: Friendly
Nadelen: Took 30 minutes to pick up car I had already booked. Car smelled of cigarette smoke.
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