Gilbert autoverhuur

Voordelen: They ran out of cars at all locations in Phoenix. No assistance/alternatives were provided. Was told by the customer support line to go to the airport location. Waited in line 3 hours only to tell us they didn’t have a car either. An entire day was wasted trying to get a car with no success.

Nadelen: Everything

Nadelen: 15 people packed into a small room. No one had any idea if anyone else had already checked in. Turns out some had been waiting over 3 hours. It was complete chaos with literally no help or guidance available. After waiting 30 minutes without any of the 3 workers even acknowledging my presence (they were busy, dealing with a car shortage I gleaned from others around me who were also waiting) I left and ended up up coordinating to use my mom's car, which was a HUGE hassle, to say the least. This is probably the only negative review I've ever written, I'm not the type to do this. But the whole experience was irredeemably awful. I'll never use Hertz again.

Only if you’re desperate

Voordelen: Cost less than airport rental

Nadelen: Terrible phone service. Called 4 times to get them to send email confirmation. Wrong mileage was on my rental form Cramped noisy waiting room like the DMV. Closed at noon on Saturday and closed Sunday. Even their key drop box was lousy. I had to flip multiple times to get them to drop The only good thing I can say about them was that the car was fairly new and clean.

Nadelen: Was unable to rent vehicle. Reserved the car an hour before they closed because I was driving home from work it was going to be close and wanted to make sure they knew I was coming. I arrived 5 minutes after closing, and the rep just stated that they have no reservations in the queue. And proceeded to walk me out and lock the door. There was no appology, or statement that he could not rent because it was after closing, the implication was that I was mistaken about my reservation. So... I'll stick to enterprise from now on

Seulement si vous êtes désespéré

Voordelen: Coût inférieur à la location de l'aéroport

Nadelen: Service téléphonique horrible. Appelé 4 fois pour les obtenir pour envoyer la confirmation par e-mail. Le mauvais kilométrage était sur mon formulaire de location Dans une salle d'attente bruyante À L'Étroit comme le DMV. Fermé à midi le samedi et fermé le dimanche. Même leur boîte de dépôt de clés était couteuse. J'ai dû retourner plusieurs fois pour les faire tomber La seule bonne chose que je peux dire à leur sujet était que la voiture était assez neuve et propre.