Vliegtickets Phoenix - Vind goedkope vluchten

Voordelen: "Loved this flight, crew was amazing!"

Nadelen: "Lufthansa left us stranded in Dublin"

Voordelen: "Great flight and food options."
Nadelen: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"

Voordelen: "Hydration station during the long flight. Leg room adequate."
Nadelen: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"

Voordelen: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Nadelen: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."

Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"

Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"

Voordelen: "Lufthansa should keep up the standard."
Nadelen: "The delay on the arrival time at Abuja because some passengers are transiting to other cities."

Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"

Nadelen: "Retard"

Voordelen: "Ben... Je cherche encore"

Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"

Voordelen: "Le service"
Nadelen: "La nourriture, le retard"

Voordelen: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Nadelen: "More leg room."

Nadelen: "Parfait rien a dire"

Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."

Voordelen: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Nadelen: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."

Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"

Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Nadelen: "Rien"

Voordelen: "Très Correct"
Nadelen: "Rien !"

Voordelen: "Crew was super attentative."
Nadelen: "Nothing, they tried hard to make sure everyone felt they were available to take care of what they needed and when they needed."

Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"

Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"

Voordelen: "Mauvaise information"
Nadelen: "L’embarquement"

Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"

Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"

Nadelen: "Le retard"

Nadelen: "Le retard"

Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"

Voordelen: "rien"
Nadelen: "les retards"

Nadelen: "Le vol est largement en retard !!!!!"

Voordelen: "Embarquement très rapide, vol ponctuel."

Voordelen: "Smooth flight, good service, seats above average"
Nadelen: "Food quality has gone down"

Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"

Nadelen: "Les informations à bord etaient incompréhensibles"

Voordelen: "Nice plane, free checked bag, and a snack,"
Nadelen: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"

Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."

Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."

Nadelen: "Shortness of the staff at the counter when checking in. We couldn’t preprint our boarding passes and the staff was inconsiderate when we tried to explain why"

Voordelen: "Nice, uneventful, on time flight with adequate food and entertainment. Good seat recline. Good service. Boarding from the back of the plane makes good sense."
Nadelen: "First time my knees have touched the seat in front of me (I'm 5-10). Not sure how much more airlines can squeeze us in. Good seat recline is great if everyone is reclining, if not you will have someone in your lap. Had to ask person in front of me to not recline during meal. What really bothered me though was paying for a reserved seat and finding out we had been moved to the dreaded back row due to an equipment change. Strongly suggest passenger notification for this move. Was able to re-reserve seats on check in but there were some significant angst when I found out about this mischief."

Voordelen: "Équipement de divertissement excellent. Personnel souriant"

Voordelen: "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Nadelen: "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."

Voordelen: "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Nadelen: "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."

Nadelen: "Le retard"

Nadelen: "Le retard"

Nadelen: "Flight was delayed. There was not enough space for my carry-on luggage so they had to take it in the front."

Voordelen: "Crew was alright"
Nadelen: "Frankfurt Airport unfriendly and depressed as usual."

Nadelen: "Changement de siège... Déplace au dernier rang de l'avion.... Sans me prévenir de cela....."

Nadelen: "Perte bagage"

Voordelen: "So rude crew"

Nadelen: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."

Voordelen: "The seats were so comfortable"

Voordelen: "Comfort"
Nadelen: "Wifi on klm"

Voordelen: "Information sharing by pilots and crew. Economy class leg room is good."
Nadelen: "All good up to the level"

Voordelen: "The crew was amazing, flight on schedule and good entertainment."
Nadelen: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."

Voordelen: "Reasonable space in economy class seats"
Nadelen: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Nadelen: "There was no wifi on flight"

Nadelen: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Nadelen: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"

Voordelen: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Nadelen: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"

Voordelen: "Crew were great, food, entertainment, seat and everything else was great as well."

Voordelen: "very attentive crew"
Nadelen: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."

Voordelen: "Friendly and efficient crew. Flights were on time if not even early."

Voordelen: "Good comfortable seat with extra leg room. Pleasant crew."

Voordelen: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Nadelen: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Voordelen: "Smooth flight."
Nadelen: "Seat a little cramped."

Nadelen: "wasn't able to take the flight since I missed it"

Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Voordelen: "Face recognition was amazing"
Nadelen: "Too hot on plane"

Voordelen: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Nadelen: "Boarding was chaotic and congested with not much information or order."

Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"

Voordelen: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Nadelen: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Voordelen: "Good services!"

Voordelen: "Sound was broken on my TV set!"
Nadelen: "Called stewardess twice to assist. No response!"

Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."

Voordelen: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Nadelen: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Nadelen: "The streaming service didn’t work"

Voordelen: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Nadelen: "Flight departing late."

Voordelen: "Great service"

Voordelen: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Voordelen: "Good Experience"
Nadelen: "Nothing much"

Nadelen: "Le menu est à améliorer"

Nadelen: "Le menu est à améliorer"

Voordelen: "Just great crew."
Nadelen: "Not comfortable at all and will not book KLM again."

Voordelen: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Nadelen: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Voordelen: "Airlines issue"
Nadelen: "Profiling certain customers"

Voordelen: "Everything"
Nadelen: "Nothing"

Nadelen: "vol retardé"

Voordelen: "La puntualidad"
Nadelen: "Toute c’est parfait"

Voordelen: "J’aime sa ponctualité"
Nadelen: "Rien"

Nadelen: "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Voordelen: "Good multi media access and content"

Nadelen: "Too late i missed my connection flight"

Voordelen: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

"good service on site, but limited ability to contact the airline directly. Kayaks ability to make changes in a reservation is non existent"

"Flight were delayed which made me miss all the other flights. Bags are still missing from 2 weeks ago. This airline is worse the Spirit Airlines!"

Voordelen: "Great crew, on time, could get a good nights sleep"

Voordelen: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Nadelen: "No food and no entertainment during the flight (which makes it similar to low cost flights)."

Voordelen: "Good"
Nadelen: "Repas gratuit"

Nadelen: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"

Voordelen: "All"
Nadelen: "Keep up the same spirit"

Nadelen: "Boarding process could have been smoother"

Voordelen: "Crew was amazing, service was super attentive. Plane was new with plenty of space. P"
Nadelen: "Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!"

Voordelen: "blueberry juice, service and friendliness"
Nadelen: "no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back"

Voordelen: "Respect des horaires, gentillesse du personnel"

Voordelen: "Très bien. Bon accueil et à l'heure."

Nadelen: "The flight from India was delayed and as a consequence I missed my connecting flight to Miami. I had to put up in a Hotel at Helsinki and take a flight to Miami the next day via London."

Voordelen: "excellent service, loads of attention, good gluten free food choices with a finnish twist"

Voordelen: "good service in spite of rather crammed conditions and short flight, UK newspaper was available, plenty of leg room (biz class consisting of one row in the front:))) - the lucky 4 in that 1st row were the only ones to get food, and also drink for free, it seems... and yes, the flight was short and otherwise uneventful, I was the 1st to walk off the plane."
Nadelen: "The plane was a tiny oldish commuter jet with 2 seats on each side of the aisle. In "biz class" you still had to rub elbows with your neighbor, something other airlines with newer planes have sorted out, but allowing extra space between seats.... but overall, for a short flight (not much longer than an average subway commute in NYC), it really was not a huge deal...."

Voordelen: "Lounge is nice, if busy. Finnair staff offered me a better seat at check in. Seats flatten out and have many features. Tons of convenient items all marimekko - nice pillows, blankets and slippers. Helpful and attentive staff, always check on you but also give you plenty of time to snooze. Nice skin products and omg, clean bathroom. Easy to relax."
Nadelen: "The Asian vegetarian meal is rice and chickpeas! Was not too bad but also my breakfast was more chickpeas and grilled zucchini. I never requested a "vegetarian breakfast" - feel bad wasting food like this. I sent the veg salad back opted for fruit salad croissant."

Nadelen: "I didn't like that seats originally assigned after the flight was booked were changed right before the boarding. This is a nonsense. Why would you do that?! Without notifying prior to check-in."

Voordelen: "People, service and food were great. Everyone had free blankets, pI'll own and earbuds. Cost was also great."
Nadelen: "Seats a little tight."

Voordelen: "Great service, staff and punctuality"
Nadelen: "They changed the plane & seats"

Voordelen: "The shorter flight to Zurich was on a smaller plane than the overseas one, but I'm not sure what model. It seemed about average for comfort; overhead bins held my backpack easily, while I find many older planes do not. Coffee or soda was free, everything else was for sale. Attendants on this flight were very busy and very friendly. Check-in was run very efficiently. My check-through luggage arrived intact. Overall a good experience on a two-hour journey. Plane arrived about 10 minutes ahead of schedule, which is always a plus."
Nadelen: "No real issues with this flight. it accomplished my objective - to get to Switzerland intact, with a minimum of fuss."

Voordelen: "Le service. Et le confort"

Voordelen: "The crew was friendly. We were delayed, but I think that's because we were waiting on travelers with delayed connecting flights."
Nadelen: "The food was very heavy, heavier than airplane food usually is. The touchscreen TVs were not very responsive."

Voordelen: "The crew was friendly and helpful. There were multiple runs for drinks and the meal was delicious. The entertainment tablet offered good movies and tv shows."
Nadelen: "The lights where not lowered down to make it easy for people to rest and make it easier to fall sleep."

Voordelen: "Boarding and de-boarding was quick"
Nadelen: "We had a very rude male flight attendant that argued with us when they didn't have a vegetarian meal for my wife even though we checked that box when buying our tickets. My wife ate two bread rolls for dinner before the next meal 7 hours later. Later, when the second meal was served, he muttered a smart assed reply to my wife after he handed her food to her. After that meal service he offered everyone coffee except us."

Voordelen: "Excellent service!"
Nadelen: "The boarding control in JFK, Terminal 8 is extremely slow. It had taken about 2 hours to get in. Arrgh!"

Voordelen: "World best airline since my last flight to Hong Kong. New aircraft with the most confortable and complete flight experience I had in years in economy class. Seat confort, movie selection and quality of the screen, food quality, boarding speed, cabine pressure, all was immaculate."
Nadelen: "They promised an upgrade to premium economy and then they didn't follow through, they lied when they said that row 30 was premium economy, all this felt very very weird. Jacqueline the flight attendant recognised the problem and gave us premium headphones to make up for the error."

Voordelen: "Very simple but reliable and confortable flight. We got clear instructions to get to the next terminal"
Nadelen: "We took off late and arrived even later so we had to run to get to the next plane"

Nadelen: "Wasn't given vegetarian option for food and don't eat meat."

Nadelen: "announcement in English hard to understand"

Voordelen: "direct flight from Helsinki to Miami was good"
Nadelen: "Only few movies, announcements were very quiet, the pilot barely spoke English, flight was 2.5 hours late."

Voordelen: "This was a very short flight and I don't recall if there was any food service or entertainment."

Nadelen: "This flight was delayed 5 and a half hours and did not arrive into Chicago until almost midnight."

Voordelen: "Blueberry juice. Ok flight."
Nadelen: "Seating pretty tight... as usual these days. Onboard entertainment system had no music option."

Voordelen: "Blueberry juice. And best coffee I ever had on an airplane."
Nadelen: "Can't think of anything."

Voordelen: "Excellent service, professional service, good food that I did not have to pay for. Good flight, would take Finnair again."
Nadelen: "They answered my question professionally. As I disembarked the plane in Chicago I asked whether Finnair had armed guards. I was not detained, and was not questioned. The crew told me Finnair does not have them but I don't think they appreciated the question."

Voordelen: "crew, food"
Nadelen: "Sat in row 53 of 55 rows, should have boarded in sections instead of everyone all at once. Could not sleep due to passenger behind kept jostling my backrest."

Voordelen: "Airbus 350, quiet and smooth. Wifi, booking a taxi on board and being met on arrival. Good seats in business."
Nadelen: "Bag collection was chaos and took too long, it's not such a busy airport"

Nadelen: "30 min between flying"

Voordelen: "American Airlines gets a thumbs up for this flight! Great seating, food decent, on time. We waited for some folks to join from a connecting flight which was good business."

Voordelen: "The crew did an excellent job definitely went beyond good service, I enjoyed the food and they came often offering drinks. It was probabky my first long flight I wasn't thirsty at all. Overall I was very happy with my trip hope thank you!"
Nadelen: "I got slightly cold at one point and wished the lights were I little lower but I understand why the weren't."

Voordelen: "Polite crew.. 2 meals.. very smooth overall"
Nadelen: "Not enough leg room.. had to physically climb over neighbor to get to the aisle"

Voordelen: "The service were very good. Just wish the food better selection."
Nadelen: "The leg room were tight."

Voordelen: "crew was friendly and courteous"
Nadelen: "had to be bussed to different part of airport to board plane no sound on the entertainment console"

Voordelen: "Flight left late but reached early. Plane we comfortable and had clean toilets"
Nadelen: "None"

Voordelen: "Usually a 7 hours flight is a torture for me, but with their outstanding service I didn't notice how time flew by.The flight attendants were providing us with all necessary information about next connections."

Voordelen: "comfortable seats, meal was better than expected, in flight entertainment was good"
Nadelen: "it's absurd to have to pay like $70 more for window seats"

Voordelen: "Power in every seat. Great headphones. Solid in-flight entertainment."

Voordelen: "All went smooth"
Nadelen: "The vegetarian food was very boring and small portions. Please spice it up and don't just take away things. Add things: tofu, mushrooms. Whatever."

Nadelen: "We paid extra for seat selection which was supposed to be a window seat and ended up in middle seat... not acceptable..."

Voordelen: "Friendly crew and clean plane. I liked the ipads and the drinks. It was pretty quick and easy."
Nadelen: "Terrible turbulence the entire way and as it was a smaller plane you could feel it for most of the flight. The food was also not very good..."

Nadelen: "Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience."

Voordelen: "Friendly staff"
Nadelen: "Fly on time"

Nadelen: "The cabin crew was quite stuck up and unfriendly"

Voordelen: "Siege correct sans plus, et non inclinable"

Voordelen: "I had to swap seat to be able to access the loo easily from an Isle seat"

Voordelen: "L’équipage"
Nadelen: "Des sièges serrés en classe affaire Aucune différence avec la classe eco sinon qu’il y a un siège libre sur 3 Retard de 40’"

Nadelen: "Pouvoir décharger les boarding pass, le site de BA is not user friendly, heureusement t staff tres ftriendly à l’aeropor"

Voordelen: "The crew was great."
Nadelen: "The seats are very close together and uncomfortable. The quality on the screen was poor."

Nadelen: "Gros retard. Mauvaise communication."

Nadelen: "Presque 2h de retard et aucune explication, pas même un peu d’eau proposée pendant le vol"

Nadelen: "Traduction en français.."

Voordelen: "service de l'equipage"
Nadelen: "Les repas, sieges etroits entre LHR et YUL, longue duree de l'escale"

Voordelen: "Crew and airline was fine"
Nadelen: "Due to the way the flights were booked, even though I flew on the same airline on both legs of my trip they were two separate bookings causing me to wait in line for two hours in Heathrow to get my bags and check back in. I will probably never use kayak / kiwi.com again."

Nadelen: "This flight was run by American Airlines. A new aircraft and a wonderful crew."

Nadelen: "Une collation gratuite pendant le vol"

Voordelen: "Comfortable new plane, friendly staff."
Nadelen: "Not having over an hour delay followed by buses to disembark resulting in a missed connection."

Nadelen: "The delay... We arrived 1 hour and more after the normal time, difficult to be sure to have the last metro in London..."

Voordelen: "le personel etaient aimable et souriant"
Nadelen: "nous avons eu un delay"

Nadelen: "pas de boisson ni nourriture offerte"

Voordelen: "Personnel de bord sympathique"
Nadelen: "L’organisation De l’embarquement"

Voordelen: "Le toute"
Nadelen: "Rien à dire"

Nadelen: "Vol British Airways opéré par American Airlines - Place aux jambes insuffisant, repas médiocre, hôtesses peu souriantes"

Nadelen: "ne pas etre entre deux inconnus"

Voordelen: "la gentillesse de l’équip"
Nadelen: "probablement le plus vieil avion que j’ai pris depuis des années. un boeing 747 de plus de 20 ans. sièges en tête bêche , ridicule comme configuration. tablette repas branlante, écran de télévision d’un autre âge. inadmissible pour une business class vu le prix. j’avais une autre image de BA."

Nadelen: "Une heure de retard au départ de Genève ."

Nadelen: "We never made it to Phoenix with BA"

Voordelen: "Ponctualité, souriant, Siege plus confortable qu’a l’aller ^^"

Nadelen: "not ONE single smile !!!!"

Voordelen: "Embarquement efficace. Un mail la veille pour prévenir que le vol est complet et donc de déposer ses bagages cabine à l’enregistrement facilité la vie à tout le monde, c’est bien pensé! Un personnel navigant à l’écoute et très aimable. Vol à l’heure et en avance à l’arrivée."

Voordelen: "The staff was very kind and the food was decent."
Nadelen: "There was no WiFi on the flight as well as no air vents. The plane looked like it was from the 80s. Being on a flight for 11 hours with no air flow and no WiFi really makes me want to rethink flying British airways again."

Nadelen: "50 minutes de retard, très peu d'informations, boissons payantes à bord"

Nadelen: "AUTOMATISATION ENREGISTREMENT DEPART AVEC 2 HEURES DE RETARD"

Voordelen: "Les films"
Nadelen: "Le retard qui nous a empêché de prendre toutes nos correspondances suivantes, donc au final arrivée à destination avec 5h de retard"

Nadelen: "25 min de retard pour le décollage"

Voordelen: "Crew"

Voordelen: "Staff was kind and curteous"
Nadelen: "Very crowded, sat 2.5 hours on the tarmac. Air was not functioning in back two sections, bathroom overcrowded. Went to the forward bathroom and airconditioning running strong and bathrooms not in use. I think that in an emergency situation, all passengers should be treated with respect. Letting customers use the bathrooms in business class and receiving the same airconditioning would have been humane."

Voordelen: "personnel correct espace siège raisonnable"
Nadelen: "PAYER boissons et repas; départ différéble de 25 minutes"

Nadelen: "British Airways ne sert plus de snack... plus ça va moins ya de services! pas de petites économies, décevant vraiment... plus de différence avec les low cost"

Voordelen: "Horaire respecté, efficacité. Surtout moins chiant que AIR FRANCE. Pas tout le temps en grève ! Qualité du service"

Voordelen: "Friendly and helpful cabin crew, even on this short flight. I liked the fact that the Captain stood outside the flight deck to say goodbye to the passengers. A nice touch."

Voordelen: "Le personnel très avenant et souriant."

Voordelen: "La ponctualité, la nourriture, le choix de films"
Nadelen: "Rien"

Nadelen: "C est un scandale: l embarquement m a ete refusé pretendant un risque de fraude avec ma carte. J ai recu une confirmation de paiement, j ai fait l enregistrement, j ai passe la frontiere. Et je n ai pas pu monter dans le vol!!! Je n ai recu aucun message avant le vol. J ai perdu un week end avec mon mari que je ne vois jamais car il vit a l autre bout du monde."

Nadelen: "une seule personne pour l’enregistrement de 45personnes Mal informé j’ai raté l’avion alors que j’attendais pour l’enregistrement pris un bus à la place"

Voordelen: "Journaux en libre service en salle d'embarquement"
Nadelen: "Pas de divertissement. Snack et boisson payants en classe éco."

Nadelen: "Diner servi à 2h de matin ! Les hôtesses étaient bruyantes et les lumières allumées en pleine nuit. Beef sandwich au petit déjeuner !"

Nadelen: "Service was bad and plane are old traveling with other airlines with business class is way much better then. Ba this was my first and last time traveling with. Ba"

Voordelen: "Ponctualité organisation et propreté"
Nadelen: "Rien"

Voordelen: "Hôtesses sexy et personnel très polis et accuillant"

Nadelen: "Poor boarding process No charging outlets on flight (on a 10 hrs flight)"

Voordelen: "crew was great"
Nadelen: "N/A"

Voordelen: "nice new plane, lots of room"

Nadelen: "No snacks"

Voordelen: "Yes"
Nadelen: "Good flight"

Voordelen: "crew was super friendly."

Nadelen: "Late 2 hours"

Voordelen: "I felt safe add respected. They serve drinks and small snacks, no meals going to Hawaii, plan ahead."
Nadelen: "The airport at Phoenix had little seating. I was funny in the floor in case someone needed a seat. Otherwise, everything was good."

Voordelen: "nothing"
Nadelen: "extremely racist crew made the entire flight uncomfortable for everyone."

Nadelen: "American crew and gate agents are awesome!!!!"

Nadelen: "more organized boarding"

Voordelen: "The crew was great"

Voordelen: "Flight was great"
Nadelen: "The AA crew at DFW are always rude"

Nadelen: "Need more space"

Voordelen: "everything."
Nadelen: "nothing."

Voordelen: "Prompt boarding and good directions from the crew"
Nadelen: "AA cancelled the Dallas flight before this one so they could fill up our flight. This does not seem very considerate of our health during a Pandemic especially with their messaging about social distancing. They also did a very poor job of keeping people patient in the deplaning process. They should have better messaging and a very non threatening way of encouraging passengers to be patient and courteous. Maybe they good offer each passenger a choice some type of goodie like a mint or a chocolate that says "please enjoy this while you wait for others to exit the plane"."

Voordelen: "They looked for 18 people to get off the plane because of weight restrictions and the process was very disorganized"
Nadelen: "Organization"

Voordelen: "Great crew."
Nadelen: "I would like the formal return of beverages and snacks. I understand the lack thereof is due to the virus. I think the airlines are doing a good job of staying within safety recommendations."

Voordelen: "Friendly, helpful and efficient."
Nadelen: "Almost had 3 people in a row...of people not in Same household. Luckily flight wasn't full so people moved around and made my row less crowded"

Voordelen: "Everything is good"

Nadelen: "Great flight"

Voordelen: "The fly was on time"
Nadelen: "No social distance has been practiced by AA very sad"

Voordelen: "No and no"
Nadelen: "The plane could have been maintained. Instead I sat for three hours and was told the mechanics didn’t have the equipment to fix the plane"

Nadelen: "Several people got on the flight with no face mask on. The flight was completely packed, there was no distancing at all. The boarding process required me to walk past everyone as my chair was in the back and I was last group to board (unlike other airlines that have switched to back to front boarding to reduce people coming in contact with each other) As I walked down the PACKED plane mot people had masks on incorrectly (hanging off one ear, down around their chin, nose out, etc.) some people had no mask at all and the flight attendants did nothing. It seems like they were doing nothing to keep passengers safe from COVID-19 spread. Compared to Delta, American Airlines was terrifying to fly, I find not feel safe at all."

Nadelen: "they filled the plane. Every seat. Even though there has been covid-19 fears. No other company has started this"

Voordelen: "The crew was awesome and boarding was quick"

Voordelen: "Crew was fantastic. They offered to valet my bag as I was boarding when they saw that it was cumbersome for me. The stewardess put me in a great seat when I was helpful to another passenger upon boarding. Also everyone seemed to be quite attentive and helpful during the covid situation, where people are a bit unnerved. I appreciated the effort to make everyone happy."
Nadelen: "The landing was a bit rough, but the rest of the flight was a dream. Definitely one of the better experiences Ive had in my 34 years of flying."

Nadelen: "Sat cheek to jowels in middle seat. Seems like a train wreck about to happen with Covid"

Voordelen: "Only masked picking up trash during pandemic - difficult to rate crew"
Nadelen: "Organized exit vs. usual crowded chaos of passengers in a hurry"

Nadelen: "Passengers need to DISTANCE 6' and keep their masks on. Which I realize is put of the hands of American. Appreciate the fresh white bag with a bottle of water and crackers. Thank you."

Nadelen: "Except for Ginette , the rest of the crew weren’t courteous or polite. Couldn’t wait for you to complete your meal to clear up."

Voordelen: "Boarding"
Nadelen: "Better seats, the main cabin extra seats were just like the other main cabin seats. One particular stewardess was very rude to all the passengers, while the steward Jeffery was very nice and friendly."

Nadelen: "On the first leg of my journey, there was a card explaining how to get inflight entertainment using the aainflight.com which worked great. However the Phoenix to Eugene leg used Boingospot but there was no card in the seat pocket explaining what needed to be put in your browser to access the entertainment portal. There were only two flight attendants on the flight and, aside from the drink service, no one ever came to the back of the plane so I could ask the question. I could have used the call button but I think that should be saved for emergencies. I think the information on how to access the inflight entertainment should be in every seat pocket"

Nadelen: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."

Voordelen: "The trip started off poorly with a day delay and rebooking hotel and car at final destination. Not to mention our final destination is San Antonio not Phoenix. We were not rebooked for a flight from PHX to SAT. But after a few hours we were finally booked. We didn’t really appreciate the 7 hour layover at 0100 in the morning and nowhere to get a meal or even coffee. However, the flight had the same crew from the night prior and they were excellent. The flight was open so we were able to get more leg room, less waiting time for the bathroom, and pretty much one on one service from our flight attendants. With all the struggle in the beginning, this particular flight was actually the best flight I have been on."
Nadelen: "We were ok with the hotel and meal vouchers however, again, the only part of our itinerary looked at was the first flight, not the second into SAT. Had we not questioned the agent, we would have been stuck in PHX with no room, no car, and if we eventually would have gotten a flight, our reservations for car and hotel in SAT would have been cancelled and I would have been out $1700. I already lost money but it could have been worse. Basically, I am paying for a car and room that I am not currently in. Reimbursement for that would have been nice. Either way we will still travel using the travel service and this particular airline in the future."

Voordelen: "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
Nadelen: "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."

Nadelen: "The service, and the smile on employee’s faces. Rolling their eyes at people because we want to know why we’re being delayed is disrespectful"

Voordelen: "nothing since i was not able to make it on time"
Nadelen: "Flight between fort myers and charlotte was stuck on the tarmac for more than 1h. I missed my connexion and was rebooked next day at 11am. I missed one full day of work. Next time, the flight could wait 15 o 20mn to allow passengers to reach the gate"

Voordelen: "Juste la rapidité du vol.les pilotes étaientt très bien autour du vol..."
Nadelen: "Le vol a accusé un retard de une heure et en plus on n'a changé du lieu d'embarquement qui est passé du 77 au 75.il fallait que chaque voyageur se renseigne."

Voordelen: "Le personnel est parfait"
Nadelen: "Vraiment pas beaucoup de place dans le siège pour les bras et jambes"

Voordelen: "Presque tout."
Nadelen: "Le prix du bagage à payer en plus du prix"

Nadelen: "Le vol a ete annulé et j ai ete bloque sans voucher ou support"

Voordelen: "Visiter l’aerairport de JFK"
Nadelen: "Ponctualité, service à la clientèle, accommoder pour changement de siège, courtoisie, service à bord, efficacité des mesures de sécurité"

Nadelen: "Le déclassement en classe économique sans prévenir et une indemnisation impossible vol British opéré par American et donc les deux compagnie se renvoie la balle pour l’indemnisation (trois cents dollars par siège....) Plus jamais de voyage sur cette compagnie"

Voordelen: "L’equipage ne répondait pas à nos questions et le service laissait à désirer. Les sièges étaient confortables mais nous avons dû se faire réassigner parce qu’on nous avait séparés sur tous les vols."
Nadelen: "Le service à la clientèle"

Nadelen: "Une heure de retard au décollage"

Voordelen: "Mon avion est parti de SF à Miami pendant une heure puis à fait Demi-tour. Nous avons attendu 2h à l’aéroport. Nous n’avons pas été pris en charge. Terrible expérience. Je n’ai pas été remboursée."

Nadelen: "Restes 1 heure dans l'avion sur la piste pour partir en retard du meme delai. Pour un vol de 90 minutes, decevant."

Voordelen: "A l'heure"
Nadelen: "Sièges inconfortables. Assis trop haute."

Voordelen: "Tout s’est bien passer, c’etait facile."
Nadelen: "La temperature durant le vol était mouvementé"

Voordelen: "The Flight crew was courteous and took care of us despite a series of extremely unfortunate circumstances."
Nadelen: "Due to a computer malfunction we were stuck on the tarmac for some time, when it was decided to find a new gate to return to. /The tech crew eventually gave the all clear and upon returning to the tarmac, the same computer malfunction occurred, and again we had to return to the gate. This was all totaled 2.5 hours on the Tarmac. Finally, some 5 hours late we departed Miami in a different plane. Upon arrival in Phoenix, the captain wearily announced that there was no ground crew awaiting us, so we had to wait some time on the tarmac there to disembark. Never before had I heard a airline captain encourage the passengers to write a letter of complaint to his employer."