Recente beoordelingen
- Alle beoordelingen
- Positief
- Neutraal
- Negatief
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8,8
Voordelen: yes
Nadelen: reduce the price
beoordeling van
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10,0
Voordelen: Staff at Ithaca airport were great. And we LOVE the Kia.
beoordeling van
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2,0
Voordelen: Nothing
Nadelen: I landed in Ithaca and the car was in Horsehead- nearly an hour away?! What the heck? Terrible. I got stranded and had to take a costly Uber ride.
beoordeling van
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8,0
Voordelen: Staff person was friendly and efficient.
Nadelen: Car was older and not as comfortable.
beoordeling van
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10,0
Very friendly staff
Voordelen: Quick service, friendly staff, great prices
Nadelen: Everything was great
beoordeling van
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8,0
Voordelen: everything !
beoordeling van
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5,6
Don't believe what customer service tells you
Voordelen: Good size van to accommodate our family. The van was comfortable and got the job done well.
Nadelen: Horrible pick-up experience. Our flight got delayed, and I called to make sure the car reservation was ok since the airport location hours were listed on the web site as only open until 10:00 pm. I provided my reservation information and was told by Enterprise that it wouldn't be a problem. Then I was informed the flight was delayed further... I called again, and was told the same thing AGAIN by the Enterprise rep - not to worry, they will wait for me to arrive! We finally got on the plane and to our destination, and of course the car rental counter was CLOSED! Nobody from the customer service desk contacted the local rental office. We were lucky to find a taxi to get us to where we were staying - at a cost. I understand if the place can't remain open past advertised hours because of flight delays, but don't jerk me around and tell me what you think I want to hear and then do nothing to ensure you can deliver on your promise. I was given a couple of free days (on a future rental), but it left me with a BAD taste in my mouth about this company.
beoordeling van
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10,0
Wow! Excellent experience!
Voordelen: Loved that the rate we found thru Enterprise ended up being even less than what we originally found online! Then the fellow at the location was very accommodating and gave us a good deal. We were thrilled with the vehicle, how it was exceptionally clean and seemed brand new. Had all the bells and whistles. We felt very comfortable and safe in the vehicle. Returning it (after hours even) was a breeze!
Nadelen: Didn't have any negative experience.
beoordeling van
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4,0
Nadelen: I reserved through your website only to be called and told that in spite of the reservation being successful, Enterprise had no cars for me ... I asked them to check around with their other stores, and the lady I talked to says " if I get a chance, I will..." never heard back!
beoordeling van
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10,0
Elmira pick up easy and friendly
Voordelen: The staff at elm was great
beoordeling van
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2,0
Didn't have a single car for me!
Voordelen: They at least called to tell me (before I got there)
Nadelen: They had cars listed that were not available, then called saying there were no options for me. What business are you guys running? Renting cars?
beoordeling van
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10,0
Excellent
Voordelen: Staff was very friendly and accommodating.
beoordeling van
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8,8
Voordelen: yes
Nadelen: reduce the price
beoordeling van
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10,0
Voordelen: Staff at Ithaca airport were great. And we LOVE the Kia.
beoordeling van
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10,0
Very friendly staff
Voordelen: Quick service, friendly staff, great prices
Nadelen: Everything was great
beoordeling van
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10,0
Wow! Excellent experience!
Voordelen: Loved that the rate we found thru Enterprise ended up being even less than what we originally found online! Then the fellow at the location was very accommodating and gave us a good deal. We were thrilled with the vehicle, how it was exceptionally clean and seemed brand new. Had all the bells and whistles. We felt very comfortable and safe in the vehicle. Returning it (after hours even) was a breeze!
Nadelen: Didn't have any negative experience.
beoordeling van
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10,0
Elmira pick up easy and friendly
Voordelen: The staff at elm was great
beoordeling van
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10,0
Excellent
Voordelen: Staff was very friendly and accommodating.
beoordeling van
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2,0
Voordelen: Nothing
Nadelen: I landed in Ithaca and the car was in Horsehead- nearly an hour away?! What the heck? Terrible. I got stranded and had to take a costly Uber ride.
beoordeling van
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5,6
Don't believe what customer service tells you
Voordelen: Good size van to accommodate our family. The van was comfortable and got the job done well.
Nadelen: Horrible pick-up experience. Our flight got delayed, and I called to make sure the car reservation was ok since the airport location hours were listed on the web site as only open until 10:00 pm. I provided my reservation information and was told by Enterprise that it wouldn't be a problem. Then I was informed the flight was delayed further... I called again, and was told the same thing AGAIN by the Enterprise rep - not to worry, they will wait for me to arrive! We finally got on the plane and to our destination, and of course the car rental counter was CLOSED! Nobody from the customer service desk contacted the local rental office. We were lucky to find a taxi to get us to where we were staying - at a cost. I understand if the place can't remain open past advertised hours because of flight delays, but don't jerk me around and tell me what you think I want to hear and then do nothing to ensure you can deliver on your promise. I was given a couple of free days (on a future rental), but it left me with a BAD taste in my mouth about this company.
beoordeling van
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4,0
Nadelen: I reserved through your website only to be called and told that in spite of the reservation being successful, Enterprise had no cars for me ... I asked them to check around with their other stores, and the lady I talked to says " if I get a chance, I will..." never heard back!
beoordeling van
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2,0
Didn't have a single car for me!
Voordelen: They at least called to tell me (before I got there)
Nadelen: They had cars listed that were not available, then called saying there were no options for me. What business are you guys running? Renting cars?
beoordeling van
