Recente beoordelingen
- Alle beoordelingen
- Positief
- Neutraal
- Negatief
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10,0
Voordelen: Great & helpful
Nadelen: Nothing - all was great.
beoordeling van
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5,2
Voordelen: Pick-up & drop off was easy but i wasn't aware of the deposit and I was left short of funds for the trip. Your staff said it was in the small print which was not funny.
Nadelen: Tell people ahead of time...that a deposit would be required at time of pick-up. You had other things highlighted when I made the reservation, so full disclosure at the time would have helped.
beoordeling van
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6,8
New car but couldn't get my final receipt
Voordelen: I had a new car
Nadelen: Couldn't get my invoice, gave my email but didn't received it either. Called back twice without answer. Still waiting for my receipt.
beoordeling van
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10,0
Very good service.
Voordelen: Very nice experience. Easy to rent, easy to return. Definitely a customer for next time around.
beoordeling van
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2,0
I want my money back!
Nadelen: I want my money back. Kayak promised me a rate of $128 and when I got to the car rental place I was charged an extra $100. Claimed it was "after taxes and fees" but through Kayak the rate promised AFTER taxes and fees was $128. I've tried calling Kayak and even Enterprise and was promised someone would call me back but so far nobody has called me back. It shouldn't be this hard to get my money back for a rate I was guaranteed in the beginning.......
beoordeling van
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5,2
Just okay...
Voordelen: Cars were clean, customer service wasn't bad.
Nadelen: Well we got charged more then double then what we had reserved for because we were under the age of 24/25. I paid more per day for being underage then I did for the car. No one mentioned this while we booked it or at any of the times we called to confirm our reservation. Even though they asked for my birth date over the phone. This is the FIRST company that has ever charged me that and when I told the customer service representative, she responded with 'well most people your age don't have a credit card." Put a big dent in our budget thanks to this unexpected price increase. The first car we got had the service light on and we spent a whole day waiting for another car. We were from out of state and had could not run the risk of having it break down somewhere. We were told the next car would come in "30 minutes" and we waited hours.
beoordeling van
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10,0
Rent a car
Voordelen: Great customer service , nice clean car
beoordeling van
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8,4
Airport Location sucked, Cache Rd location Rocked
Voordelen: The Cache Rd location that was erroneously given my reservation from the Start in the reservation process, but they stepped up to the plate and corrected the errors in a reasonable amount of time, got me in an appropriate car that was discounted for the inconvenience and placed several follow up calls to ensure I was satisfied with the results....
Nadelen: The Woman at the Airport location was nasty in her disposition from the very start, She did not care at all that my reservation made several months before and involved an error in their system that was unknown to me until arrival. She flatly stated I would get no car from her because none were available her location... My suggestion is simple use the Cache road location and arrange for them to pick you up and drop you off at the Airport ...
beoordeling van
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5,2
Voordelen: It was a new car.
Nadelen: It was not the car I requested, and they wanted to charge me more than what was priced? Spent to long in line to have so much trouble turning the car back in
beoordeling van
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10,0
Excellent service - great people providing nice ca
Voordelen: The promptness of staff and good car selection. I would use again definitely.
beoordeling van
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10,0
Great choice
Voordelen: Everything about the service
Nadelen: Nothing
beoordeling van
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5,2
Voordelen: Le ramassage et le dépôt étaient faciles mais je n'étais pas au courant du dépôt et j'ai été laissé à court de fonds pour le voyage. Votre personnel a dit que c'était dans un petit imprimé qui n'était pas drôle.
Nadelen: Dites aux gens à l'avance... qu'un dépôt serait exigé au moment de la prise en charge. D'autres choses ont été mises en évidence lorsque j'ai fait la réservation, donc la divulgation complète à l'époque aurait aidé.
beoordeling van
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10,0
Voordelen: Great & helpful
Nadelen: Nothing - all was great.
beoordeling van
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10,0
Very good service.
Voordelen: Very nice experience. Easy to rent, easy to return. Definitely a customer for next time around.
beoordeling van
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10,0
Rent a car
Voordelen: Great customer service , nice clean car
beoordeling van
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10,0
Excellent service - great people providing nice ca
Voordelen: The promptness of staff and good car selection. I would use again definitely.
beoordeling van
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10,0
Great choice
Voordelen: Everything about the service
Nadelen: Nothing
beoordeling van
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6,8
New car but couldn't get my final receipt
Voordelen: I had a new car
Nadelen: Couldn't get my invoice, gave my email but didn't received it either. Called back twice without answer. Still waiting for my receipt.
beoordeling van
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8,4
Airport Location sucked, Cache Rd location Rocked
Voordelen: The Cache Rd location that was erroneously given my reservation from the Start in the reservation process, but they stepped up to the plate and corrected the errors in a reasonable amount of time, got me in an appropriate car that was discounted for the inconvenience and placed several follow up calls to ensure I was satisfied with the results....
Nadelen: The Woman at the Airport location was nasty in her disposition from the very start, She did not care at all that my reservation made several months before and involved an error in their system that was unknown to me until arrival. She flatly stated I would get no car from her because none were available her location... My suggestion is simple use the Cache road location and arrange for them to pick you up and drop you off at the Airport ...
beoordeling van
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5,2
Voordelen: Pick-up & drop off was easy but i wasn't aware of the deposit and I was left short of funds for the trip. Your staff said it was in the small print which was not funny.
Nadelen: Tell people ahead of time...that a deposit would be required at time of pick-up. You had other things highlighted when I made the reservation, so full disclosure at the time would have helped.
beoordeling van
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2,0
I want my money back!
Nadelen: I want my money back. Kayak promised me a rate of $128 and when I got to the car rental place I was charged an extra $100. Claimed it was "after taxes and fees" but through Kayak the rate promised AFTER taxes and fees was $128. I've tried calling Kayak and even Enterprise and was promised someone would call me back but so far nobody has called me back. It shouldn't be this hard to get my money back for a rate I was guaranteed in the beginning.......
beoordeling van
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5,2
Just okay...
Voordelen: Cars were clean, customer service wasn't bad.
Nadelen: Well we got charged more then double then what we had reserved for because we were under the age of 24/25. I paid more per day for being underage then I did for the car. No one mentioned this while we booked it or at any of the times we called to confirm our reservation. Even though they asked for my birth date over the phone. This is the FIRST company that has ever charged me that and when I told the customer service representative, she responded with 'well most people your age don't have a credit card." Put a big dent in our budget thanks to this unexpected price increase. The first car we got had the service light on and we spent a whole day waiting for another car. We were from out of state and had could not run the risk of having it break down somewhere. We were told the next car would come in "30 minutes" and we waited hours.
beoordeling van
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5,2
Voordelen: It was a new car.
Nadelen: It was not the car I requested, and they wanted to charge me more than what was priced? Spent to long in line to have so much trouble turning the car back in
beoordeling van
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5,2
Voordelen: Le ramassage et le dépôt étaient faciles mais je n'étais pas au courant du dépôt et j'ai été laissé à court de fonds pour le voyage. Votre personnel a dit que c'était dans un petit imprimé qui n'était pas drôle.
Nadelen: Dites aux gens à l'avance... qu'un dépôt serait exigé au moment de la prise en charge. D'autres choses ont été mises en évidence lorsque j'ai fait la réservation, donc la divulgation complète à l'époque aurait aidé.
beoordeling van
