Recente beoordelingen
- Alle beoordelingen
- Positief
- Neutraal
- Negatief
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2,0
Voordelen: Drop off was the only successful part of this rental.
Nadelen: Quality of vehicle, cleanliness of vehicle, shorter wait time, have vehicle ready at appointment pick up time.
beoordeling van
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5,6
Correction
Voordelen: Donna Baker was wonderful in correcting an error made by an employee “Jay.” Am hoping all will go smoothly with final billing; therefore cannot give star rating for value.
Nadelen: It took an hour to make correction and the car I rented had a scratched front bumper, which I was informed would not be a problem for me when I returned car to a different location. It was.
beoordeling van
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5,2
Very Unorganized
Voordelen: Ease of drop off
Nadelen: Disheveled office. Tons of people standing around with no clue where to go or what to do. Didn't have a car ready at my pick up time. Had to take one that hadn't been cleaned in order to make my deadline.
beoordeling van
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6,0
Voordelen: The fact that they had a car!!
Nadelen: People were late in opening office
beoordeling van
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2,0
Don't ever go with Hertz
Voordelen: Nothing!
Nadelen: From the moment I got there they tried to force extra cover protection which I didn't need bc I purchased the one offered through Kayak. I had rented a full size and they tried to give me an economy car and I refused so I then had to wait until another car was brought in from Hobby airport which was a midsize. The car was dirty smelled like cigs. It had scratches windshield cracked a bottom piece of the fender broken. The customer service was poor. Joe and Donna just didn't seem to care about making anything better because they said that all they had. When I asked for the contact information for the manager all of a sudden they had a SUV they could offer at no cost but that too was in very horrible condition. I have pictures to prove how horrible League City and Clear Lake and Hobby Hertz cars are. Don't waste your time going. It's better to go to Enterprise where I have received better cars and much better customer service.
beoordeling van
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6,0
Voordelen: Car drove well. Staff was generally friendly.
Nadelen: Hidden fees- did not realize I would have to pay a 200$ deposit for using a debit card. Money allocated for a hotel now was put into holding. I would've booked with a credit card if I'd known this. Additionally I bought car insurance thru Expedia. Was told at counter it was useless because I didn't buy it thru hertz. I also was not told about the 13.50 a day for my husband to drive additionally up front. Very disappointing.
beoordeling van
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10,0
Voordelen: Local store was both friendly and professional. Great value and will return.
Nadelen: Dealing with corporate was a pain. next time will not call home office
beoordeling van
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6,0
Voordelen: The gas mileage
Nadelen: Took so long, car wasn't clean, breaks were bad, no xm radio,
beoordeling van
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8,8
Voordelen: Manager was very professional and knowledgeable.
beoordeling van
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2,0
Voordelen: Le dépôt a été la seule partie réussie de cette location.
Nadelen: Qualité du véhicule, propreté du véhicule, temps d'attente plus court, préparez le véhicule au moment du rendez-vous.
beoordeling van
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5,6
Correction
Voordelen: Donna Baker a été merveilleuse en corrigeant une erreur faite par un employé "Jay." Espère que tout va sans heurt avec la facturation finale; donc ne peut pas donner la notation de la valeur.
Nadelen: Il a fallu une heure pour faire la correction et la voiture que j'ai louée avait un pare-chocs avant rayé, ce que j'ai été informé ne serait pas un problème pour moi quand je suis retourné la voiture à un autre endroit. C'était.
beoordeling van
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5,2
Très Non Organisé
Voordelen: Facilité de dépôt
Nadelen: Bureau bien agencé. Des tonnes de personnes se tenant autour sans aucun indice où aller ou quoi faire. Je n'avais pas de voiture prête à mon heure de ramassage. J'ai dû en prendre un qui n'avait pas été nettoyé pour faire mon délai.
beoordeling van
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2,0
Voordelen: Drop off was the only successful part of this rental.
Nadelen: Quality of vehicle, cleanliness of vehicle, shorter wait time, have vehicle ready at appointment pick up time.
beoordeling van
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5,6
Correction
Voordelen: Donna Baker was wonderful in correcting an error made by an employee “Jay.” Am hoping all will go smoothly with final billing; therefore cannot give star rating for value.
Nadelen: It took an hour to make correction and the car I rented had a scratched front bumper, which I was informed would not be a problem for me when I returned car to a different location. It was.
beoordeling van
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5,2
Very Unorganized
Voordelen: Ease of drop off
Nadelen: Disheveled office. Tons of people standing around with no clue where to go or what to do. Didn't have a car ready at my pick up time. Had to take one that hadn't been cleaned in order to make my deadline.
beoordeling van
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6,0
Voordelen: The fact that they had a car!!
Nadelen: People were late in opening office
beoordeling van
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2,0
Don't ever go with Hertz
Voordelen: Nothing!
Nadelen: From the moment I got there they tried to force extra cover protection which I didn't need bc I purchased the one offered through Kayak. I had rented a full size and they tried to give me an economy car and I refused so I then had to wait until another car was brought in from Hobby airport which was a midsize. The car was dirty smelled like cigs. It had scratches windshield cracked a bottom piece of the fender broken. The customer service was poor. Joe and Donna just didn't seem to care about making anything better because they said that all they had. When I asked for the contact information for the manager all of a sudden they had a SUV they could offer at no cost but that too was in very horrible condition. I have pictures to prove how horrible League City and Clear Lake and Hobby Hertz cars are. Don't waste your time going. It's better to go to Enterprise where I have received better cars and much better customer service.
beoordeling van
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6,0
Voordelen: Car drove well. Staff was generally friendly.
Nadelen: Hidden fees- did not realize I would have to pay a 200$ deposit for using a debit card. Money allocated for a hotel now was put into holding. I would've booked with a credit card if I'd known this. Additionally I bought car insurance thru Expedia. Was told at counter it was useless because I didn't buy it thru hertz. I also was not told about the 13.50 a day for my husband to drive additionally up front. Very disappointing.
beoordeling van
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6,0
Voordelen: The gas mileage
Nadelen: Took so long, car wasn't clean, breaks were bad, no xm radio,
beoordeling van
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2,0
Voordelen: Le dépôt a été la seule partie réussie de cette location.
Nadelen: Qualité du véhicule, propreté du véhicule, temps d'attente plus court, préparez le véhicule au moment du rendez-vous.
beoordeling van
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5,6
Correction
Voordelen: Donna Baker a été merveilleuse en corrigeant une erreur faite par un employé "Jay." Espère que tout va sans heurt avec la facturation finale; donc ne peut pas donner la notation de la valeur.
Nadelen: Il a fallu une heure pour faire la correction et la voiture que j'ai louée avait un pare-chocs avant rayé, ce que j'ai été informé ne serait pas un problème pour moi quand je suis retourné la voiture à un autre endroit. C'était.
beoordeling van
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5,2
Très Non Organisé
Voordelen: Facilité de dépôt
Nadelen: Bureau bien agencé. Des tonnes de personnes se tenant autour sans aucun indice où aller ou quoi faire. Je n'avais pas de voiture prête à mon heure de ramassage. J'ai dû en prendre un qui n'avait pas été nettoyé pour faire mon délai.
beoordeling van
