Recente beoordelingen
- Alle beoordelingen
- Positief
- Neutraal
- Negatief
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8,0
Voordelen: The staff was friendly and tried to make our trip safe. It appeared that evening I picked up the rental car the car hadn't been serviced because the following morning as I was loading the vehicle one of the back doors did not open. I took the car back to Enterprise and told them about it. Several staff members tried to get the door to open but failed. No rental car was available at the store nor within close range. We waited and waited because the worker stated vehicles were coming to the store that morning. Long story short...after about 1 1/2 hour we were given a van and for the same rate as the car would have been. We were 2 hours behind on our trip due to the door was stuck. BUT we were able to take the trip and we had plenty of space to travel in
Nadelen: I believe the car should have been checked before it was given to me. BUT at least the problem was addressed and eventually fixed.
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6,0
Voordelen: I honestly don't remember
Nadelen: I really don't remember
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2,0
Voordelen: The staff refused to allow me as well as others to enter the building. His statement was they closed at 12:00 and we were not standing outside at 12:00 because he locked the door at 12:03. I totally disagreed with him being that he was inside working with a client and that people were waiting outside but the door was locked. I explained to him that I had preregistered and that I just needed to pick up my vehicle. He replied he can't allow me in and it would take at least thirty minutes to complete the paperwork, My weekend trip was blown away and my family was very disappointed.
Nadelen: More workers should have been at the front desk so that services could have been rendered professionally. LOCKING THE DOOR AND REFUSING TO ALLOW PEOPLE IN BECAUSE THE STAFF IS SHORT HANDED WAS HORRIBLE. This is the second time this company has failed in providing good services.
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9,6
Voordelen: Pickup and drop off was quick and easy
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7,2
Tire pressure
Voordelen: Tire pressure on car was 40 pounds. Rode like a rock.
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6,4
Unexpected
Voordelen: The location of the car conveniently located near the airport.
Nadelen: When we 1st arrived there was no car available. The agent said there had been an accident just prior to my arrival and I would have to return the following day for a car. When I arrived the next day the new agent had no knowledge of the car not being available. And was not expecting me. The morning agent was very rude and not very helpful . I was initially giving a car whose tags expired at the end of the 1st day of 3 . In order to get another car I had to call corporate. Even after speaking to corporate the counter person still was not very friendly and remained unhelpful. I did get a car. When I came to return the car the same counter person was there and continued to remain very unfriendly and not very helpful. I know this is not normal for enterprise when a car
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8,0
Voordelen: Very courteous.
Nadelen: Hour and 10 minutes of wait time to get my car that was reserved.
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6,0
Voordelen: CSR very poor .price on renter was great
Nadelen: Is the fact they're very rude. Customers left phone in car.they would not give it to them because they say they close at 6:00pm.I schedule my pick up at 6:00 pm first time renting from this company. I call at 5:45pm told them I had to pickup schedule for six I told her I don't know they closed at six.i told her I can be there in 5 min. She told me her doors lock at 6:00pm if the doors was lock too bad.never ever will I renter from this company. They need to be trained
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2,0
Nadelen: They could not pick me up from the airport, I was instructed to go to National Rentel there sister company but they did not have any cars on site. I had to go to a different rental company to get a car.
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4,0
Switched me to a Tiny Car
Voordelen: Ease of check in
Nadelen: Was contracted for Ford Focus or better (with 5 seats) and was switched to a tiny Fiesta with barely room for 3 people. I am a large / tall guy and scraped my head twice trying to just get into the thing. I should have NOT ACCEPTED the car but was stressed for time.
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10,0
Awesome
Voordelen: The customer service was the most amazing service I've ever had... seriously. It was a quick and easy transaction. The guy's name that helped me was Zach.. he was extremely helpful and very accommodating (I received a free upgrade because of minor utility issues with my original rental). I just couldn't imagine a better place to go to receive this great of an experience renting a vehicle, because renting a vehicle can be such a headache. 5 stars
Nadelen: I loved everything about it.
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7,6
Almost there
Voordelen: Very nice people, car was fine, reasonable price for a one-way rental, nice upgrade when they didn't have the car I reserved.
Nadelen: They won't pick you up at the airport. The advertising is misleading. Taxi from the airport is not cheap or easy. The taxis don't just sit around at the airport in Monroe. You have to call and wait.
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9,6
Voordelen: Pickup and drop off was quick and easy
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10,0
Awesome
Voordelen: The customer service was the most amazing service I've ever had... seriously. It was a quick and easy transaction. The guy's name that helped me was Zach.. he was extremely helpful and very accommodating (I received a free upgrade because of minor utility issues with my original rental). I just couldn't imagine a better place to go to receive this great of an experience renting a vehicle, because renting a vehicle can be such a headache. 5 stars
Nadelen: I loved everything about it.
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8,0
Voordelen: The staff was friendly and tried to make our trip safe. It appeared that evening I picked up the rental car the car hadn't been serviced because the following morning as I was loading the vehicle one of the back doors did not open. I took the car back to Enterprise and told them about it. Several staff members tried to get the door to open but failed. No rental car was available at the store nor within close range. We waited and waited because the worker stated vehicles were coming to the store that morning. Long story short...after about 1 1/2 hour we were given a van and for the same rate as the car would have been. We were 2 hours behind on our trip due to the door was stuck. BUT we were able to take the trip and we had plenty of space to travel in
Nadelen: I believe the car should have been checked before it was given to me. BUT at least the problem was addressed and eventually fixed.
beoordeling van
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7,2
Tire pressure
Voordelen: Tire pressure on car was 40 pounds. Rode like a rock.
beoordeling van
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8,0
Voordelen: Very courteous.
Nadelen: Hour and 10 minutes of wait time to get my car that was reserved.
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7,6
Almost there
Voordelen: Very nice people, car was fine, reasonable price for a one-way rental, nice upgrade when they didn't have the car I reserved.
Nadelen: They won't pick you up at the airport. The advertising is misleading. Taxi from the airport is not cheap or easy. The taxis don't just sit around at the airport in Monroe. You have to call and wait.
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6,0
Voordelen: I honestly don't remember
Nadelen: I really don't remember
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2,0
Voordelen: The staff refused to allow me as well as others to enter the building. His statement was they closed at 12:00 and we were not standing outside at 12:00 because he locked the door at 12:03. I totally disagreed with him being that he was inside working with a client and that people were waiting outside but the door was locked. I explained to him that I had preregistered and that I just needed to pick up my vehicle. He replied he can't allow me in and it would take at least thirty minutes to complete the paperwork, My weekend trip was blown away and my family was very disappointed.
Nadelen: More workers should have been at the front desk so that services could have been rendered professionally. LOCKING THE DOOR AND REFUSING TO ALLOW PEOPLE IN BECAUSE THE STAFF IS SHORT HANDED WAS HORRIBLE. This is the second time this company has failed in providing good services.
beoordeling van
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6,4
Unexpected
Voordelen: The location of the car conveniently located near the airport.
Nadelen: When we 1st arrived there was no car available. The agent said there had been an accident just prior to my arrival and I would have to return the following day for a car. When I arrived the next day the new agent had no knowledge of the car not being available. And was not expecting me. The morning agent was very rude and not very helpful . I was initially giving a car whose tags expired at the end of the 1st day of 3 . In order to get another car I had to call corporate. Even after speaking to corporate the counter person still was not very friendly and remained unhelpful. I did get a car. When I came to return the car the same counter person was there and continued to remain very unfriendly and not very helpful. I know this is not normal for enterprise when a car
beoordeling van
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6,0
Voordelen: CSR very poor .price on renter was great
Nadelen: Is the fact they're very rude. Customers left phone in car.they would not give it to them because they say they close at 6:00pm.I schedule my pick up at 6:00 pm first time renting from this company. I call at 5:45pm told them I had to pickup schedule for six I told her I don't know they closed at six.i told her I can be there in 5 min. She told me her doors lock at 6:00pm if the doors was lock too bad.never ever will I renter from this company. They need to be trained
beoordeling van
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2,0
Nadelen: They could not pick me up from the airport, I was instructed to go to National Rentel there sister company but they did not have any cars on site. I had to go to a different rental company to get a car.
beoordeling van
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4,0
Switched me to a Tiny Car
Voordelen: Ease of check in
Nadelen: Was contracted for Ford Focus or better (with 5 seats) and was switched to a tiny Fiesta with barely room for 3 people. I am a large / tall guy and scraped my head twice trying to just get into the thing. I should have NOT ACCEPTED the car but was stressed for time.
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