Orem autoverhuur

Nadelen: They cancelled my reservation because they "didn't have the cars" I reserved it 2 WEEKS AGO! I was stranded and couldn't drop someone off at the airport. Ridiculous!

Nadelen: I reserved a mid-size car (Elantra or equivalent), and got a Corrolla, which I have always understood to be a compact. The car was dirty outside (windows, body, etc.), and filthy inside with trash in the console and under the seat, as well as some sort of food all over the floor in the back. The windshield wipers were worn and did a poor job cleaning the windows, the wiper fluid was empty, and the dash was indicating "Maintenance Required" every time I started the car. Had to wait entirely too long when dropping off, as the agent was spending time visiting and chit-chatting with someone who was picking up, while I stood in the lobby with no acknowledgement of my presence. Overall, a very disappointing experience.

Voordelen: Nice van when we got it.

Nadelen: Had to wait for over 3 hours from my pick up time to actually get the mini-van I had ordered 8 weeks in advance! Then the car wasn't really clean and had only 3/4 tank of gas. Check in was fine the man was really happy because he need a mini-van that people were wating for. Sounds familiar.

Fine vehicle poor management at location

Voordelen: As I find typical, I was upgraded to a better vehicle. It was actually better for my needs than what I had reserved.

Nadelen: I have only been in to the Orem Budget location for two rentals, one truck and one car. That means 4 visits, 2 pickup and 2 drop off. Of those 4 visits, I heard, "We're a franchise and corporate has us overbooked. I don't know if we'll have enough cars/trucks," 3 of those visits. Add a long line and when I got my car it had crumbs on the seats and trash in the console and it was a pretty poor experience.

Nadelen: What kayak said budget would charge me they ended up charging me 5x that amount. Terrible experience, never renting from budget again.

Would not give us our car!

Nadelen: We got the reservation online. It said to pick the car up at 6. We arrived at 6:03 to an open door. They were already serving another customer. There were 2 employees- one serving the other customer, one at the desk/kiosk. We weren't greeted, we weren't acknowledged, nothing. What we got was: "We're closed" Uh ok... What about my reservation? "We're closed" It literally didn't matter what I said. The only words I got were repeatedly "We're closed" This is why I use hertz. You consider someone else one time and this happens. We had to cancel our trip. There was no other company open and we didn't have a reservation with anyone else. If I could give zero stars I would. It was a joke.