Orio al Serio autoverhuur

Bad rental agency

Nadelen: The cost was more than indicarles. The car was a bad car; old, no clean, with a hit in the rear... Bad experiencie

Won't go there again, but in the end it was ok

Voordelen: - good value for money

Nadelen: - tried HARD to sell additional insurance - many undocumented scratches, had to go back - nobody checked car with us - large deposit

Avoid, avoid, avoid!

Nadelen: I booked the car through Kayak and Cartrawler and when I arrived at the Goldcar desk at Milan airport I gave them my print out, National ID, my driving licence and my Bank of Scotland credit card from UK which I still have from when I lived in the UK for 5 years as Goldcar do not accept debit cards. They checked my card and asked whether I had another card. I said yes, but wanted to know what was wrong with the one I gave them. They said no problem at all and that they would make sure the one I gave them works. After some time and whispering with his staff the manager came out and said with a lot of pride in his face "We will not accept you as a customer and I called the police!" I said that this was great, however I wouldn't mind knowing what the reason was. He told me that my card was fake and basically implied that I was a fraudster. I asked him to please bring the police in and offered him another card. He said that I was obviously not trust or credit worthy and there was no way they would give me a car. There were plenty of other people around and I was humiliated in front of all of them. I showed him my Bank of Scotland debit card as well saying that I got both of them together. I called my bank and the service person wanted to ask him what exactly was wrong with the card as there was no attempt to book anything on this card. However the manager didn't want to talk to anyone and didn’t want to hear anything, just maintaining his arrogant attitude with no substance behind it. The people working there gave me 2 different reasons why the card was fake. 1. No marking on hologram. 2. From the manager, no marking on the front of the card. My bank had no clue what they mean by markings on the front. The hologram on my card is on the back, however with many cards it's on the front. So I assume that the manager either didn't fully understand the instructions of what to look for or didn't have a car for me and tried to bullsh... his way out. On top of all of it, when called tobfix this issue the representative from Cartrawler told me that not only can I not get a car from Goldcar, but also Cartrawler doesn't think I am trustworthy anymore and therefore she cannot book me any other cars with other providers. She also said I should cancel my booking and there is no guarantee I would get the cancellation fee back. Because of that I had to book a car last minute whatever was available at the airport which was half the size (Smart), which caused major inconvenience. And was a lot more expensive at 400 Euros. I have never been treated like a criminal before. This was the first and the last time I used Goldcar and Cartrawler for any bookings and will warn all my friends and colleagues not to use them.

Mauvaise agence de location

Nadelen: Le coût était plus que des indices. La voiture était une mauvaise voiture; ancienne, pas propre, avec un coup à l'arrière... Mauvaise expérience

Slechte verhuurder

Nadelen: De prijs was meer dan indicarles. De auto was een slechte auto; oude, geen schoon, met een hit in de achterste... Slechte experiencie