Palm Desert autoverhuur

Voordelen: The location was good.

Nadelen: Horrible experience in Palm Desert Hertz. Terrible non-responsive customer service - Luis would never return a call, nor would the manager. Given a car with a smashed bumper and engine light on. Extra charges secretly added on. Go someplace else!

Nadelen: No vehicle was available at time of pick up. Ended up making other arrangements. Shouldn’t be able to reserve a vehicle if one is not available.

Nadelen: They gave me a mini van when I reserved a different car. I would have had to wait an additional 45 minutes for the car I reserved after I had already waited 30 minutes. I complained but they didn’t care. I won’t use Hertz again.

Worst car rental experience I have ever had

Voordelen: Not much

Nadelen: Customer service was terrible, didn't know where to go, nothing marked, 40 minutes to get car, they charged me twice, had to file a claim to get reimbursed, wrong car, I prepaid with a debit which they said at the counter I couldn't use, so they did the whole reservation over again, I paid for a compact so gas wouldn't be prohibitively expensive and she told me I had to take a full size Dodge Ram Truck, how's that for fuel economy? Won't be using Hertz ever again!!!

Nadelen: This rental location didn't have the inventory of cars to meet the reservations made by customers. I have no way of knowing whether this is a local (location) or Hertz company issue. We received a different vehicle than what was reserved and asked to exchange it. The first communication indcicated they would contact the airport location but never called back. When I called in the morning, I was told they would have a car in about an hour or so then when my wife called they said they wouldn't have a car to exchange. We were able to exchange it the following week but observed similar issues for other customers. Because of this problem, they were not able to check/clean returned cars as they needed to get them out to customers waiting.