Recente beoordelingen
- Alle beoordelingen
- Positief
- Neutraal
- Negatief
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10,0
Voordelen: The staff was helpful. The pick up and drop off was very easy.
Nadelen: Nothing.
beoordeling van
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2,0
Rip-off artists
Nadelen: Rip-off artists. I will spare this forum the entire story, because who cares, but be very very careful with the employees at Salerno's Hertz location. I imagine there's some under-the-table payment for collecting "damage" to cars. This was a really terrible experience that could certainly ruin one's vacation. Part of the car exterior was dirty and these guys marked "new damage" after telling me it was all fine. Fortunately, I had an Italian friend meet me in Salerno. Without him I would have had no idea that they were trying to rip me off and I wouldn't even know to dispute the charges via my credit card company.
beoordeling van
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10,0
Very flexible
Voordelen: We made a mistake about the closing time of the local Hertz office in Italy, but Hertz was extremely accommodating about returning to an office in a nearby city. Call center was very professional and always helpful. Cannot recommend this service enough. Also did a wonderful job providing a child's seat after our airline lost our car seat.
beoordeling van
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6,4
Return Location closed
Voordelen: Car, a Fiat, was fine.
Nadelen: Had some difficulty using the gas pump; their are not attendants. So the car was returned just less than full. I was told that I had to pay to fill the tank. Fine, that was said upfront. Was was not said upfront was that there would be a service charge for putting gasoline into the tank. It's the million tiny cuts that bleed you out. Tried to return the car on a Sunday. The office was shuttered. An actual metal shutter was pulled down over the store front. No hours of operation posted. Clerk ignored you until he was ready to assist you.
beoordeling van
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10,0
Non parlare italiano? Nessun problema!
Voordelen: Having a limited Italian vocabulary when it comes to making a business transaction such as this always stresses me out but the manager, Matteo De Donato spoke English very well and made the process very easy and pleasant. He was very clear on what the charges would be, reviewing each line item on the invoice. The location of the Hertz office is conveniently located just steps away from the train terminal and bus stop. All in all, an excellent experience.
Nadelen: What I didn't like was having to return the car! ☺ It was so much fun to drive! There's not hi ingredients like the feeling of dtiving the Amalfi Coast!
beoordeling van
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5,2
"Hidden" charges a complete rip off from INTERNATI
Voordelen: Car was great
Nadelen: Email confirmation with click here for drop of directions did not work, there was nowhere at the airport that indicated drop off was in the parking lot near arrivals... Pick up was smooth but we rented sat nav with the understanding that one of the guys show us how to use it...sat for 1/2 hour in a hot but air conditioned car and no one came, am going to ask for refund...insurance fees were RIDICULOUS....I understand that was our choice but there is no such thing as $10 or $15 a day rentals in Italy, even the base regulatory fees double that, but we ended up paying well over $700 for a 9 day rental...never again!!
beoordeling van
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10,0
Voordelen: Le personnel était serviable. Le ramassage et le dépôt étaient très faciles.
Nadelen: Rien.
beoordeling van
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10,0
Très flexible
Voordelen: Nous avons fait une erreur au sujet de l'heure de fermeture du bureau local Hertz en Italie, mais Hertz a été extrêmement accommodant au sujet du retour à un bureau dans une ville voisine. Le centre d'appels était très professionnel et toujours serviable. Impossible de recommander ce service suffisamment. Nous avons également fait un excellent travail en fournissant un siège pour enfant après que notre compagnie aérienne ait perdu notre siège.
beoordeling van
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10,0
Non parlare italiano? Nessun problema!
Voordelen: Avoir un vocabulaire italien limité lorsqu'il s'agit de faire une transaction d'affaires comme cela me souligne toujours mais le directeur, Matteo de Donato a parlé très bien anglais et a rendu le processus très facile et agréable. Il était très clair sur ce que seraient les frais, en examinant chaque article de ligne sur la facture. L'emplacement du bureau Hertz est idéalement situé à quelques pas de la gare ferroviaire et de l'arrêt de bus. Dans l'ensemble, une excellente expérience.
Nadelen: Ce que je n'ai pas aimé c'était d'avoir à retourner la voiture! ☺ C'était tellement amusant de conduire ! Il n'y a pas d'ingrédients de haute qualité comme le sentiment de dtiver la côte amalfitaine!
beoordeling van
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10,0
Voordelen: The staff was helpful. The pick up and drop off was very easy.
Nadelen: Nothing.
beoordeling van
-
10,0
Very flexible
Voordelen: We made a mistake about the closing time of the local Hertz office in Italy, but Hertz was extremely accommodating about returning to an office in a nearby city. Call center was very professional and always helpful. Cannot recommend this service enough. Also did a wonderful job providing a child's seat after our airline lost our car seat.
beoordeling van
-
10,0
Non parlare italiano? Nessun problema!
Voordelen: Having a limited Italian vocabulary when it comes to making a business transaction such as this always stresses me out but the manager, Matteo De Donato spoke English very well and made the process very easy and pleasant. He was very clear on what the charges would be, reviewing each line item on the invoice. The location of the Hertz office is conveniently located just steps away from the train terminal and bus stop. All in all, an excellent experience.
Nadelen: What I didn't like was having to return the car! ☺ It was so much fun to drive! There's not hi ingredients like the feeling of dtiving the Amalfi Coast!
beoordeling van
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10,0
Voordelen: Le personnel était serviable. Le ramassage et le dépôt étaient très faciles.
Nadelen: Rien.
beoordeling van
-
10,0
Très flexible
Voordelen: Nous avons fait une erreur au sujet de l'heure de fermeture du bureau local Hertz en Italie, mais Hertz a été extrêmement accommodant au sujet du retour à un bureau dans une ville voisine. Le centre d'appels était très professionnel et toujours serviable. Impossible de recommander ce service suffisamment. Nous avons également fait un excellent travail en fournissant un siège pour enfant après que notre compagnie aérienne ait perdu notre siège.
beoordeling van
-
10,0
Non parlare italiano? Nessun problema!
Voordelen: Avoir un vocabulaire italien limité lorsqu'il s'agit de faire une transaction d'affaires comme cela me souligne toujours mais le directeur, Matteo de Donato a parlé très bien anglais et a rendu le processus très facile et agréable. Il était très clair sur ce que seraient les frais, en examinant chaque article de ligne sur la facture. L'emplacement du bureau Hertz est idéalement situé à quelques pas de la gare ferroviaire et de l'arrêt de bus. Dans l'ensemble, une excellente expérience.
Nadelen: Ce que je n'ai pas aimé c'était d'avoir à retourner la voiture! ☺ C'était tellement amusant de conduire ! Il n'y a pas d'ingrédients de haute qualité comme le sentiment de dtiver la côte amalfitaine!
beoordeling van
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2,0
Rip-off artists
Nadelen: Rip-off artists. I will spare this forum the entire story, because who cares, but be very very careful with the employees at Salerno's Hertz location. I imagine there's some under-the-table payment for collecting "damage" to cars. This was a really terrible experience that could certainly ruin one's vacation. Part of the car exterior was dirty and these guys marked "new damage" after telling me it was all fine. Fortunately, I had an Italian friend meet me in Salerno. Without him I would have had no idea that they were trying to rip me off and I wouldn't even know to dispute the charges via my credit card company.
beoordeling van
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6,4
Return Location closed
Voordelen: Car, a Fiat, was fine.
Nadelen: Had some difficulty using the gas pump; their are not attendants. So the car was returned just less than full. I was told that I had to pay to fill the tank. Fine, that was said upfront. Was was not said upfront was that there would be a service charge for putting gasoline into the tank. It's the million tiny cuts that bleed you out. Tried to return the car on a Sunday. The office was shuttered. An actual metal shutter was pulled down over the store front. No hours of operation posted. Clerk ignored you until he was ready to assist you.
beoordeling van
-
5,2
"Hidden" charges a complete rip off from INTERNATI
Voordelen: Car was great
Nadelen: Email confirmation with click here for drop of directions did not work, there was nowhere at the airport that indicated drop off was in the parking lot near arrivals... Pick up was smooth but we rented sat nav with the understanding that one of the guys show us how to use it...sat for 1/2 hour in a hot but air conditioned car and no one came, am going to ask for refund...insurance fees were RIDICULOUS....I understand that was our choice but there is no such thing as $10 or $15 a day rentals in Italy, even the base regulatory fees double that, but we ended up paying well over $700 for a 9 day rental...never again!!
beoordeling van
