Recente beoordelingen
- Alle beoordelingen
- Positief
- Neutraal
- Negatief
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7,6
Voordelen: Easy pickup and dropoff
Nadelen: I wish there was something online that notified you about the mandatory insurance purchase policy in Panama. The rates seem really low, but once you buy the insurance they are more expensive than what it is worth.
beoordeling van
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2,4
Nadelen: Car should be sold from the fleet as it was in very bad condition. I was on a short timetable and did not have the opportunity to exchange the car which I picked up late at night. During rainstorms and at night it was hard to see out of the back window through the special dark film applied on the windows that had become separated. The transmission was jumpy during normal use which indicated A mechanical problem ready to fail. Almost Every body panel had a dent on it.
beoordeling van
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2,0
Voordelen: Nothing add was misleading not at all what was expected and I cancelled the booking consequently. Now running after insurance company also picked up from your site for reimbursement but they don’t reply. Big scam will not use this site again.
beoordeling van
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2,0
Voordelen: Rent was cancelled even before me arriving there (30 min later for a flight delay that had nothing to do with me). and MAGICALLY there was no car available from the same class because MAGICALLY it was rented on those 30 minutes. No help, no desire to help, the associate was playing damn solitaire.
Nadelen: EVERY-FUCKING-THING!! Hopefully they fire every single one there because when asked for the manager (surprise surprise!) he had left for the day!
beoordeling van
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2,0
Voordelen: There was no line....but I know why!
Nadelen: The vehicle they tried to give us was dented and scratched all over, had 144K miles and a nail in the tire. Alternative vehicle was too small. We canceled and went with Avis instead. Be aware that all the rental agencies at Tocumen will rip you off with the mandatory insurance fees.
beoordeling van
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6,0
Voordelen: The manager of the Tocumen Airport office, Nicolas Escallon G., was excellent. I will be contacting him directly for future rentals due to the problems encountered with CarRentals.com.
Nadelen: The car shown on my CarRentals.com reservation was totally WRONG. The photo/text indicated I had reserved a small SUV, when in fact I had reserved a tiny economy car. NOT cool to get to the airport and find out you have to pay $150 more for what you were told you paid for! Gas tank was also empty.
beoordeling van
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3,2
Car had a lot of dings when I picked it up. When I returned the car
Voordelen: They charged me $75 for repair. I was very disappointed with the overall process with ACE and would not recommend this company. The check in process took over 45 minutes and check out over 1 hour.
Nadelen: Everything
beoordeling van
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2,0
Worst service ever
Voordelen: nothing
Nadelen: I made my reservation over two months ago, when finally I arrived to Panama on September 15 to pick up my rent a car that lady in the counter told me that hey Mr adames I do not have a car for you , I was like are you kidding me right, she told me No I do not have a car for you today, I ask her so now is almost 2am and what I can do, the lady from ace told me so I don’t know but I don’t have a car for you. I have to go around to differents car rental to see if they have available car for me. Finally I found one that cost me extra $150.00 for last minute rental.
beoordeling van
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3,6
Voordelen: The personnel were nice and somewhat helpful
Nadelen: 1.They didn't have the car I rented 2. They upcharged me for getting the car I rented. 3. The vehicle we rented had in excess of 50kmiles, was in poor mechanical condition, tires way beyond safe4. Looked like it had been in a war zone..5. A friend rented a similar car from Thrifty, with 12k miles, they replaced a tire prior to renting, the insurance was 200$ less for more time. 6. Today when I went to return the car, they said I was a day late and wanted me to pay an additional day.
beoordeling van
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2,0
Really bad
Voordelen: Nothing
Nadelen: Price o line was diferente what I have to pay at the counter they make me pay $ 40 extra per day for Insurance when rental was 9 $ a day !!! Inexcusable
beoordeling van
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2,8
Not worth the savings
Voordelen: Ease of access, in-terminal pick-up and drop-offli
Nadelen: Limited locations, limited and old fleet. Arrived to the terminal and was “upgraded” to a larger vehicle, but the car was not clean, the AC couldn’t be regulated, not even turned off, windshield wipers did not function, oh did I mention the car was 5 years old and a gas guzzler? Tried to find a location to change the car but there were only 3 locations, one of them I went to twice, the first time the only clerk working had left home early and the second time the clerk didn’t show up to work. In the end I was able to have the car changed but it’s just too much of a struggle to just get a descent vehicle from the start. Will not use this company again.
beoordeling van
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2,0
Nadelen: Arrived the counter to find out that they had no more cars despite prepaying with my reservation.
beoordeling van
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2,4
Nadelen: Car should be sold from the fleet as it was in very bad condition. I was on a short timetable and did not have the opportunity to exchange the car which I picked up late at night. During rainstorms and at night it was hard to see out of the back window through the special dark film applied on the windows that had become separated. The transmission was jumpy during normal use which indicated A mechanical problem ready to fail. Almost Every body panel had a dent on it.
beoordeling van
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2,0
Voordelen: Nothing add was misleading not at all what was expected and I cancelled the booking consequently. Now running after insurance company also picked up from your site for reimbursement but they don’t reply. Big scam will not use this site again.
beoordeling van
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2,0
Voordelen: Rent was cancelled even before me arriving there (30 min later for a flight delay that had nothing to do with me). and MAGICALLY there was no car available from the same class because MAGICALLY it was rented on those 30 minutes. No help, no desire to help, the associate was playing damn solitaire.
Nadelen: EVERY-FUCKING-THING!! Hopefully they fire every single one there because when asked for the manager (surprise surprise!) he had left for the day!
beoordeling van
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2,0
Voordelen: There was no line....but I know why!
Nadelen: The vehicle they tried to give us was dented and scratched all over, had 144K miles and a nail in the tire. Alternative vehicle was too small. We canceled and went with Avis instead. Be aware that all the rental agencies at Tocumen will rip you off with the mandatory insurance fees.
beoordeling van
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6,0
Voordelen: The manager of the Tocumen Airport office, Nicolas Escallon G., was excellent. I will be contacting him directly for future rentals due to the problems encountered with CarRentals.com.
Nadelen: The car shown on my CarRentals.com reservation was totally WRONG. The photo/text indicated I had reserved a small SUV, when in fact I had reserved a tiny economy car. NOT cool to get to the airport and find out you have to pay $150 more for what you were told you paid for! Gas tank was also empty.
beoordeling van
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3,2
Car had a lot of dings when I picked it up. When I returned the car
Voordelen: They charged me $75 for repair. I was very disappointed with the overall process with ACE and would not recommend this company. The check in process took over 45 minutes and check out over 1 hour.
Nadelen: Everything
beoordeling van
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2,0
Worst service ever
Voordelen: nothing
Nadelen: I made my reservation over two months ago, when finally I arrived to Panama on September 15 to pick up my rent a car that lady in the counter told me that hey Mr adames I do not have a car for you , I was like are you kidding me right, she told me No I do not have a car for you today, I ask her so now is almost 2am and what I can do, the lady from ace told me so I don’t know but I don’t have a car for you. I have to go around to differents car rental to see if they have available car for me. Finally I found one that cost me extra $150.00 for last minute rental.
beoordeling van
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3,6
Voordelen: The personnel were nice and somewhat helpful
Nadelen: 1.They didn't have the car I rented 2. They upcharged me for getting the car I rented. 3. The vehicle we rented had in excess of 50kmiles, was in poor mechanical condition, tires way beyond safe4. Looked like it had been in a war zone..5. A friend rented a similar car from Thrifty, with 12k miles, they replaced a tire prior to renting, the insurance was 200$ less for more time. 6. Today when I went to return the car, they said I was a day late and wanted me to pay an additional day.
beoordeling van
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2,0
Really bad
Voordelen: Nothing
Nadelen: Price o line was diferente what I have to pay at the counter they make me pay $ 40 extra per day for Insurance when rental was 9 $ a day !!! Inexcusable
beoordeling van
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2,8
Not worth the savings
Voordelen: Ease of access, in-terminal pick-up and drop-offli
Nadelen: Limited locations, limited and old fleet. Arrived to the terminal and was “upgraded” to a larger vehicle, but the car was not clean, the AC couldn’t be regulated, not even turned off, windshield wipers did not function, oh did I mention the car was 5 years old and a gas guzzler? Tried to find a location to change the car but there were only 3 locations, one of them I went to twice, the first time the only clerk working had left home early and the second time the clerk didn’t show up to work. In the end I was able to have the car changed but it’s just too much of a struggle to just get a descent vehicle from the start. Will not use this company again.
beoordeling van
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2,0
Nadelen: Arrived the counter to find out that they had no more cars despite prepaying with my reservation.
beoordeling van