Recente beoordelingen
- Alle beoordelingen
- Positief
- Neutraal
- Negatief
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2,0
Voordelen: Staff was rude and very unfriendly.
beoordeling van
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5,2
Nadelen: It was much more expense or than the said $5/day. How can I get a refund for this? Thanks
beoordeling van
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4,4
Nadelen: The rental rate did NOT include mandatory third party liability insurance of 24/day. They would not let me rent the car without it.
beoordeling van
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2,0
Voordelen: Nothing. Car was reserved and they unilaterally cancelled.
Nadelen: Actually honor the reservation.
beoordeling van
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3,2
Nadelen: Awful experience. They make you come to the line at the office for returning the car. Very different from other rental companies
beoordeling van
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2,4
Nadelen: First of all, the pick-up experience was horrible. Standing for 1 hour in the small room and just 2 staff working there with that many customers. When I got the reservation, it said $3 per day. But over there, they asked for a minimum $25 for insurance. I told them I have my own insurance with the credit card. They told me I cannot use them here in Mexico! I accepted to use their insurance. Then they bring me a form to sign and decline my insurance with my credit card and accept their insurance! I was confused. If my insurance does not work in Mexico, why you asked me to decile that insurance? Since I was too tired, I accepted. So per day $24 plus $2 for renting the car, total $26 without tax. But when I wanted to pay, I saw the bill of $176 for 4 days! I told them "how you calculated?". They said $104 plus taxes!!!! Just imagine almost 70% for tax. Seriously????? It was a horrible experience with them. Just imagine the $6 bill amount when I booked online turned out to $176. And this is how they are lying to the customer. I declined that bill and did not get the car since I found they are not honest with the customers.
beoordeling van
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3,2
Nadelen: It’s an insurance company, not a car rental place. Don’t waste your money here.
beoordeling van
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2,0
Nadelen: When I got there they tried to rip me with the cost for insurance. I walked out and did not rent the car. It was the worst car rental experience I have ever had in 31 years renting a car in Cancun.
beoordeling van
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2,0
Voordelen: The car itself was fine.
Nadelen: Totally ripped me off. The Kayak shown price was $21 for the weekend, INCLUDING taxes. That’s why I chose this reservation—even though it was a dinky little car, that was a fantastic sale price. When I arrived, there was mandatory insurance, a different rate, new taxes, and mandatory prepaid tank of gas, all resulting in a price of $175 for the weekend—almost 9 times more than I had planned to pay. By the time I was there it was too late to change to another company... no need to spend more hours of an already short weekend getaway shopping for rental cars. But this was totally deceptive and I’m very unhappy. Kayak should not be listing Alamo’s deceptive prices in the future.
beoordeling van
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8,8
Voordelen: The car was amazing
Nadelen: You should be a little more clear with the client in the case of the insurance. Cost and explain if it is included or not.
beoordeling van
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2,0
Voordelen: Nothing
Nadelen: Had the car available, I went to alamo and they told me is no more cars for my reservation, I had to spend tons more money to get a rent car the same day. Bad service
beoordeling van
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10,0
Nadelen: Bigger office
beoordeling van
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2,0
Voordelen: Staff was rude and very unfriendly.
beoordeling van
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5,2
Nadelen: It was much more expense or than the said $5/day. How can I get a refund for this? Thanks
beoordeling van
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4,4
Nadelen: The rental rate did NOT include mandatory third party liability insurance of 24/day. They would not let me rent the car without it.
beoordeling van
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2,0
Voordelen: Nothing. Car was reserved and they unilaterally cancelled.
Nadelen: Actually honor the reservation.
beoordeling van
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3,2
Nadelen: Awful experience. They make you come to the line at the office for returning the car. Very different from other rental companies
beoordeling van
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2,4
Nadelen: First of all, the pick-up experience was horrible. Standing for 1 hour in the small room and just 2 staff working there with that many customers. When I got the reservation, it said $3 per day. But over there, they asked for a minimum $25 for insurance. I told them I have my own insurance with the credit card. They told me I cannot use them here in Mexico! I accepted to use their insurance. Then they bring me a form to sign and decline my insurance with my credit card and accept their insurance! I was confused. If my insurance does not work in Mexico, why you asked me to decile that insurance? Since I was too tired, I accepted. So per day $24 plus $2 for renting the car, total $26 without tax. But when I wanted to pay, I saw the bill of $176 for 4 days! I told them "how you calculated?". They said $104 plus taxes!!!! Just imagine almost 70% for tax. Seriously????? It was a horrible experience with them. Just imagine the $6 bill amount when I booked online turned out to $176. And this is how they are lying to the customer. I declined that bill and did not get the car since I found they are not honest with the customers.
beoordeling van
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3,2
Nadelen: It’s an insurance company, not a car rental place. Don’t waste your money here.
beoordeling van
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2,0
Nadelen: When I got there they tried to rip me with the cost for insurance. I walked out and did not rent the car. It was the worst car rental experience I have ever had in 31 years renting a car in Cancun.
beoordeling van
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2,0
Voordelen: The car itself was fine.
Nadelen: Totally ripped me off. The Kayak shown price was $21 for the weekend, INCLUDING taxes. That’s why I chose this reservation—even though it was a dinky little car, that was a fantastic sale price. When I arrived, there was mandatory insurance, a different rate, new taxes, and mandatory prepaid tank of gas, all resulting in a price of $175 for the weekend—almost 9 times more than I had planned to pay. By the time I was there it was too late to change to another company... no need to spend more hours of an already short weekend getaway shopping for rental cars. But this was totally deceptive and I’m very unhappy. Kayak should not be listing Alamo’s deceptive prices in the future.
beoordeling van
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2,0
Voordelen: Nothing
Nadelen: Had the car available, I went to alamo and they told me is no more cars for my reservation, I had to spend tons more money to get a rent car the same day. Bad service
beoordeling van
