Highland autoverhuur

Voordelen: Picking up the car was fine and the process was easy.

Nadelen: I called to ask if there would be any problem with dropping the car off after hours on Friday (around 7:00 PM) since they close at 6:00 PM. I asked if there would be any additional charges and I was told "No, just drop the car off outside the locked gates and put the keys through the slot" which I did. Then I get charged an additional $31.60 on my credit card which was never conveyed to me. I only caught it because I checked my statement. I called the manager the following Monday and he gave me nothing but grief, telling me that's the policy and I don;t have a credit coming to me. Twice I asked for a receipt as I used the car for business and he ignored me, continuing to tell me I am not due a credit. Finally, he gave me a number to call to get a copy of the receipt and when I called it, I told the person on the other end what had happened. I was told that issuing a credit is at the discretion of the manager and is usually not an issue. This person was kind enough to take care of the matter and issued me the credit for $31.60. I will never use that Hertz in Highland again as the person on Saturday that I spoke to and the manager were extremely rude. It's one thing to state what the policy is, but do so tactfully.

Great Staff, Usually Great Cars...this time not so

Voordelen: The staff at both the drop off and pick up locations were polite and courteous.

Nadelen: The car was very dirty on the inside and it seemed to have some mechanical defects. I noticed that the keychain had a scratched off note of "engine making noise" but am not sure if it was addressed.