Recente beoordelingen
- Alle beoordelingen
- Positief
- Neutraal
- Negatief
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2,0
Nadelen: The car that I rented while driving on heat temperature turn off twice. We had to stop driving due to m air condition issues I guess or mechanical problem . Very disgusted
beoordeling van
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6,0
Deceiving information
Voordelen: The rental fee was reasonable.
Nadelen: Unfortunately when we arrived we were told that the insurance purchased online was not valid and we would have to obtain insurance through them. If this is their policy the I would expect that this information be provided upfront. Although we were able to cancel the insurance offered through Kayak it was still inconvenient as our priority was to enjoy our vacation not cancel an insurance.
beoordeling van
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10,0
Voordelen: Wonderful service! All of the employees were very professional. First time I have rented from this enterprise and will always this office when flying into LAX.
beoordeling van
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10,0
Voordelen: Always great service
beoordeling van
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3,6
Voordelen: The kind people at Enterprise in Encino saved me from Kayak's complete lack of customer service.
Nadelen: From the moment I made the reservation, there was a HUGE problem. When I was asked "where would you like to rent from?", I typed in LAX, and since I had never been to LA before, when the first place to make a reservation came up, I did not think twice that the reservation might actually be in a completely different place. It would have helped enormously if there were a few words at the top of the screen that said "no cars available at LAX, but here are a few other options", but there was NOTHING; NO indication from Kayak that they were not offering me what I had asked for. When I got to the Enterprise check in counter at LAX (at 2:00 am- due to a delayed flight- with my 5 year old in tow), I was told that "you didn't make your reservation with us, you made it with another Enterprise 25 minutes from here". Furthermore, there were no cars for me to rent from the airport, as they would be sold out until the following Tuesday (which was probably why I was not allowed to rent from LAX in the first place). I was in total shock. I had realized - after a three hour delay, and flying cross-country that I had been part of a "bait and switch" car rental scam. And although the people at LAX Enterprise "would love to help me", I was out of luck as the other Enterprise had closed. I WILL NEVER USE KAYAK AGAIN!
beoordeling van
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6,0
Informations trompeuses
Voordelen: Les frais de location étaient raisonnables.
Nadelen: Malheureusement, quand nous sommes arrivés, on nous a dit que l'assurance achetée en ligne n'était pas valide et nous devrions obtenir une assurance par leur intermédiaire. Si c'est leur politique, je m'attends à ce que ces informations soient fournies à l'avance. Bien que nous ayons pu annuler l'assurance offerte par kayak, c'était toujours gênant car notre priorité était de profiter de nos vacances et non d'annuler une assurance.
beoordeling van
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10,0
Voordelen: Un service merveilleux ! Tous les employés étaient très professionnels. La première fois que j'ai loué à cette entreprise et sera toujours ce bureau lors de mon vol dans LAX.
beoordeling van
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10,0
Voordelen: Toujours très bon service
beoordeling van
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10,0
Voordelen: Altijd geweldige service
beoordeling van
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10,0
Voordelen: Wonderful service! All of the employees were very professional. First time I have rented from this enterprise and will always this office when flying into LAX.
beoordeling van
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10,0
Voordelen: Always great service
beoordeling van
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10,0
Voordelen: Un service merveilleux ! Tous les employés étaient très professionnels. La première fois que j'ai loué à cette entreprise et sera toujours ce bureau lors de mon vol dans LAX.
beoordeling van
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10,0
Voordelen: Toujours très bon service
beoordeling van
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10,0
Voordelen: Altijd geweldige service
beoordeling van
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2,0
Nadelen: The car that I rented while driving on heat temperature turn off twice. We had to stop driving due to m air condition issues I guess or mechanical problem . Very disgusted
beoordeling van
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6,0
Deceiving information
Voordelen: The rental fee was reasonable.
Nadelen: Unfortunately when we arrived we were told that the insurance purchased online was not valid and we would have to obtain insurance through them. If this is their policy the I would expect that this information be provided upfront. Although we were able to cancel the insurance offered through Kayak it was still inconvenient as our priority was to enjoy our vacation not cancel an insurance.
beoordeling van
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3,6
Voordelen: The kind people at Enterprise in Encino saved me from Kayak's complete lack of customer service.
Nadelen: From the moment I made the reservation, there was a HUGE problem. When I was asked "where would you like to rent from?", I typed in LAX, and since I had never been to LA before, when the first place to make a reservation came up, I did not think twice that the reservation might actually be in a completely different place. It would have helped enormously if there were a few words at the top of the screen that said "no cars available at LAX, but here are a few other options", but there was NOTHING; NO indication from Kayak that they were not offering me what I had asked for. When I got to the Enterprise check in counter at LAX (at 2:00 am- due to a delayed flight- with my 5 year old in tow), I was told that "you didn't make your reservation with us, you made it with another Enterprise 25 minutes from here". Furthermore, there were no cars for me to rent from the airport, as they would be sold out until the following Tuesday (which was probably why I was not allowed to rent from LAX in the first place). I was in total shock. I had realized - after a three hour delay, and flying cross-country that I had been part of a "bait and switch" car rental scam. And although the people at LAX Enterprise "would love to help me", I was out of luck as the other Enterprise had closed. I WILL NEVER USE KAYAK AGAIN!
beoordeling van
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6,0
Informations trompeuses
Voordelen: Les frais de location étaient raisonnables.
Nadelen: Malheureusement, quand nous sommes arrivés, on nous a dit que l'assurance achetée en ligne n'était pas valide et nous devrions obtenir une assurance par leur intermédiaire. Si c'est leur politique, je m'attends à ce que ces informations soient fournies à l'avance. Bien que nous ayons pu annuler l'assurance offerte par kayak, c'était toujours gênant car notre priorité était de profiter de nos vacances et non d'annuler une assurance.
beoordeling van
