Recente beoordelingen
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- Negatief
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4,0
Insurance carge
Nadelen: Alamo did not release car without me purchasing insurance for the car from Alamo. This is despite the fact that my credit card automatically insures all my rental cars. The mandatory insurance purchase, which was greater in cost than renting the car itself, was not mentioned at Kayak website during the booking.
beoordeling van
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2,0
Nadelen: They tryed to give me a lower category car for the same price and they gave me a car with pressure tyre problem, the insurance cost was twice expansive than the proposal on website (it was not possible to pay for it). I have been give a 66000 km car with also gearbox problem I requsted for baby sit, it was not available . 40 minutes later, they gave me a 1year sit. My baby was 3 months old. I drove during 1 week without belt for my baby. And they invoiced it! Never more I will book this way. I know it was a ALAMO franchise and not the company directly but it is anormal to have such bad service.
beoordeling van
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2,0
The price online was completely different
Voordelen: Nothing
Nadelen: I got registration online with the price and when we came for pickup, the price was completely different, much much higher I would never work with this site againe and specialy with alamo cars
beoordeling van
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8,0
Proof of competence when things need to be adjusted
Voordelen: The car which was a large Fiat was good except that the front fender was loose when the car was given to me. It got looser as the trip went on and I finally called to get a replacement car. Eldan, the agency that represents Alamo, was very good at replacing the car but their main Jerusalem office was all but closed because of the visit by Vice President Pence. Their representative Sarah at headquarters steered us to a smaller office nearby in Givan Shaul, but they didn't have a lot of cars. We got a large dirty 4 wheel drive Diesel Dacia when we indicated to the manager David that we could drive a manual shift. Adriel, the manager of the downtown branch who was in Givan Shaul because he couldn't get to the office either because of Pence, said that we could return the Dacia to him downtown in two days and get the exact same type of car that we had had before but with an attached fender. We did that and the Eldan team was good to their word. At all times, everyone on the Eldan team, was courteous and resourceful at getting our problems solved. It's not how you react when situations are simple that tests the mettle of an organization, but how you react when there is a problem. The Eldan team was great. I would use them again.
Nadelen: Because of all of the confusion, as described in the what went right section at left, I was charged for a fillup of gas. When I got the Dacia in the Givan Shaul office, because of the confusion, I was given the car with a partially filled tank of gas. I returned the car with the same partially filled tank of gas as well. I was charged for the partial fillup. I will have to call Eldan in Israel to get that charge removed. I do feel that they will do this because of the treatment I have received from them to date.
beoordeling van
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9,2
Voordelen: Free upgrade
Nadelen: Original navigation system in the car had some issues. Also, mirrors wouldn't automatically open after I would start the car. Pls, note that the rate doesn't include the mandatory insurance
beoordeling van
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2,0
Dacia "automatic"transmission was like riding a bucking bronco
Voordelen: The manager at Ben Gurion airport for Eldan rentals, the presumed local Alamo affiliate, was very nice.
Nadelen: I had reserved 2 infant car seats but upon arrival the 2 car seats presented to us were filthy and worse, had no restraining straps. The manager was nice and apologized and offered us an "upgraded" rental, which turned out to be the Dacia. The transmission on the Dacia was the worst on any car that I've driven. It was rough, sluggish, jerked and at times made us feel as if we were in a rodeo riding a bucking bronco. There is no Park setting on this transmission, only Drive, Neutral and Reverse, so that when parking or waiting at a traffic light on an incline, the parking brake must be utilized. I don't know if the Dacia that we received was a lemon, or whether our experience is characteristic.
beoordeling van
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7,2
Voordelen: Nice car and good value
Nadelen: Had to wait an hour on line to pick up the car since they had only one person behnd the counter for most of the time.
beoordeling van
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9,6
Excellent experience
Voordelen: At first it was a small bit of hassle but then it all went smooth sailing and easy. Inc a upgrade
beoordeling van
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4,0
Assurance
Nadelen: Alamo n'a pas libéré de voiture sans moi l'assurance pour la voiture d'Alamo. C'est malgré le fait que ma carte de crédit assure automatiquement toutes mes voitures de location. L'achat obligatoire d'assurance, qui était plus cher que la location de la voiture elle-même, n'a pas été mentionné sur le site de kayak pendant la réservation.
beoordeling van
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2,0
Le prix en ligne était complètement différent
Voordelen: Rien
Nadelen: J'ai obtenu l'inscription en ligne avec le prix et quand nous sommes venus pour le ramassage, le prix était complètement différent, beaucoup plus élevé je ne travaillerais jamais avec ce site againe et surtout avec les voitures alamo
beoordeling van
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9,2
Voordelen: Surclassement offert
Nadelen: Le GPS de la voiture avait quelques problèmes. Les rétroviseurs ne s'ouvraient pas automatiquement quand je démarrais la voiture. Attention, le prix ne comprend pas l'assurance obligatoire
beoordeling van
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9,2
Voordelen: Gratis upgrade
Nadelen: Originele navigatiesysteem in de auto had enkele problemen. Ook spiegels zou niet automatisch open nadat ik zou beginnen de auto. Pls, let op dat de prijs exclusief de verplichte verzekering
beoordeling van
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9,2
Voordelen: Free upgrade
Nadelen: Original navigation system in the car had some issues. Also, mirrors wouldn't automatically open after I would start the car. Pls, note that the rate doesn't include the mandatory insurance
beoordeling van
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9,6
Excellent experience
Voordelen: At first it was a small bit of hassle but then it all went smooth sailing and easy. Inc a upgrade
beoordeling van
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9,2
Voordelen: Surclassement offert
Nadelen: Le GPS de la voiture avait quelques problèmes. Les rétroviseurs ne s'ouvraient pas automatiquement quand je démarrais la voiture. Attention, le prix ne comprend pas l'assurance obligatoire
beoordeling van
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9,2
Voordelen: Gratis upgrade
Nadelen: Originele navigatiesysteem in de auto had enkele problemen. Ook spiegels zou niet automatisch open nadat ik zou beginnen de auto. Pls, let op dat de prijs exclusief de verplichte verzekering
beoordeling van
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8,0
Proof of competence when things need to be adjusted
Voordelen: The car which was a large Fiat was good except that the front fender was loose when the car was given to me. It got looser as the trip went on and I finally called to get a replacement car. Eldan, the agency that represents Alamo, was very good at replacing the car but their main Jerusalem office was all but closed because of the visit by Vice President Pence. Their representative Sarah at headquarters steered us to a smaller office nearby in Givan Shaul, but they didn't have a lot of cars. We got a large dirty 4 wheel drive Diesel Dacia when we indicated to the manager David that we could drive a manual shift. Adriel, the manager of the downtown branch who was in Givan Shaul because he couldn't get to the office either because of Pence, said that we could return the Dacia to him downtown in two days and get the exact same type of car that we had had before but with an attached fender. We did that and the Eldan team was good to their word. At all times, everyone on the Eldan team, was courteous and resourceful at getting our problems solved. It's not how you react when situations are simple that tests the mettle of an organization, but how you react when there is a problem. The Eldan team was great. I would use them again.
Nadelen: Because of all of the confusion, as described in the what went right section at left, I was charged for a fillup of gas. When I got the Dacia in the Givan Shaul office, because of the confusion, I was given the car with a partially filled tank of gas. I returned the car with the same partially filled tank of gas as well. I was charged for the partial fillup. I will have to call Eldan in Israel to get that charge removed. I do feel that they will do this because of the treatment I have received from them to date.
beoordeling van
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7,2
Voordelen: Nice car and good value
Nadelen: Had to wait an hour on line to pick up the car since they had only one person behnd the counter for most of the time.
beoordeling van
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4,0
Insurance carge
Nadelen: Alamo did not release car without me purchasing insurance for the car from Alamo. This is despite the fact that my credit card automatically insures all my rental cars. The mandatory insurance purchase, which was greater in cost than renting the car itself, was not mentioned at Kayak website during the booking.
beoordeling van
-
2,0
Nadelen: They tryed to give me a lower category car for the same price and they gave me a car with pressure tyre problem, the insurance cost was twice expansive than the proposal on website (it was not possible to pay for it). I have been give a 66000 km car with also gearbox problem I requsted for baby sit, it was not available . 40 minutes later, they gave me a 1year sit. My baby was 3 months old. I drove during 1 week without belt for my baby. And they invoiced it! Never more I will book this way. I know it was a ALAMO franchise and not the company directly but it is anormal to have such bad service.
beoordeling van
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2,0
The price online was completely different
Voordelen: Nothing
Nadelen: I got registration online with the price and when we came for pickup, the price was completely different, much much higher I would never work with this site againe and specialy with alamo cars
beoordeling van
-
2,0
Dacia "automatic"transmission was like riding a bucking bronco
Voordelen: The manager at Ben Gurion airport for Eldan rentals, the presumed local Alamo affiliate, was very nice.
Nadelen: I had reserved 2 infant car seats but upon arrival the 2 car seats presented to us were filthy and worse, had no restraining straps. The manager was nice and apologized and offered us an "upgraded" rental, which turned out to be the Dacia. The transmission on the Dacia was the worst on any car that I've driven. It was rough, sluggish, jerked and at times made us feel as if we were in a rodeo riding a bucking bronco. There is no Park setting on this transmission, only Drive, Neutral and Reverse, so that when parking or waiting at a traffic light on an incline, the parking brake must be utilized. I don't know if the Dacia that we received was a lemon, or whether our experience is characteristic.
beoordeling van
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4,0
Assurance
Nadelen: Alamo n'a pas libéré de voiture sans moi l'assurance pour la voiture d'Alamo. C'est malgré le fait que ma carte de crédit assure automatiquement toutes mes voitures de location. L'achat obligatoire d'assurance, qui était plus cher que la location de la voiture elle-même, n'a pas été mentionné sur le site de kayak pendant la réservation.
beoordeling van
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2,0
Le prix en ligne était complètement différent
Voordelen: Rien
Nadelen: J'ai obtenu l'inscription en ligne avec le prix et quand nous sommes venus pour le ramassage, le prix était complètement différent, beaucoup plus élevé je ne travaillerais jamais avec ce site againe et surtout avec les voitures alamo
beoordeling van
