Reizigers beoordelingen
Totaalcijfer
7,9
Goed
Gebaseerd op 1.563 beoordelingen
Boardingsproces
7,8
Comfort
7,9
Personeel
8,3
Entertainment
7,8
Maaltijden
7,7
Zoek goedkope vluchten op Hainan Airlines
Retour
Economy
Hainan Airlines Informatie
| IATA code | HU |
|---|---|
| Routes | 701 |
| Hoofdroute | Kanton Intle luchthaven Guangzhou Baiyun naar Haikou Meilan Intl |
| Luchthaven overzicht | 110 |
| Hoofdluchthaven | Peking Capital Internationaal |
Recente beoordelingen
Reizigersbeoordeling
205
156
75
37
49
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4,5
Voordelen: Na
Nadelen: Over one and an half hours delay - sitting on the airplane
beoordeling van
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10,0
Nadelen: Everting was Good no complain.
beoordeling van
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10,0
Voordelen: Lots of movie options, the food was good (had multiple food dish options for each meal)
beoordeling van
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8,3
Voordelen: Good and pleasant service, new plane very clean including regular WC cleanups
Nadelen: Boarding could have been done in groups
beoordeling van
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10,0
Voordelen: Crew and food are excellent
beoordeling van
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2,0
Voordelen: I would like to never fly through China again
Nadelen: I had a 9 hour layover in Beijing and they still couldn’t get my bag on the plane to Seattle
beoordeling van
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10,0
Voordelen: Everything was great, service on flight was really nice.
Nadelen: Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation.
beoordeling van
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5,3
Voordelen: I had a very bad experience on checking in. I went to check in at Beijing Capital airport over 1 hour (about at least 65-70 minutes) earlier than the time of taking off on Nov. 2, However, I wasn’t allowed to check in. The staff said I was late and asked me to spend extra $200 to reschedule my flight. Therefore I had to spend $200 on changing my flight to next day on November 3, which was one day late back to Boston than I expected. That’s too bad and incredible!
Nadelen: There are a couple of things need to be improved. First of all, the food were not fresh, especially the salad dish. In mean dish, the beef cooked with too much dark source and tasted salty. Hope you could improve the food quality near future! Secondly, the luggages came out too late. All passengers had waited for their luggages for more than 1hour, which was really too long. Please consider about the concerns! Thanks!
beoordeling van
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8,6
Nadelen: perfect flight
beoordeling van
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2,0
Voordelen: Seat
Nadelen: Entertainment
beoordeling van
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2,0
Voordelen: Price
Nadelen: On time boarding
beoordeling van
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6,3
Voordelen: New aircraft used like their 787-800s
Nadelen: Since Hainan is a Chinese airline, a lot Ig Ygritte move and music choices are Chinese, but I wish they had more non-Chinese content and choices
beoordeling van
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6,3
Voordelen: For the price, Hainan is a good value.
Nadelen: I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore
beoordeling van
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10,0
Voordelen: Hainan airline it's just amazing.
Nadelen: They did everything on high customer expectations level.
beoordeling van
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9,6
Voordelen: Boarding was fast. Taking-off and landing were very smooth. The crew are friendly and polite. They even served lunch for this two hours flight. I like the windows that changes color. You can have a good nip even during the day.
Nadelen: The flight was delayed for more than two hours. Upset with it.
beoordeling van
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9,6
Nadelen: Only one issue needs to be improved is transfer from Chengdu to Beijing. I had to claim my two luggage first, then I push the luggage cart walked outside of the building from T1 to T2 about 10mins. Neither crews nor signs show the transfer way!
beoordeling van
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5,0
Voordelen: The flight per se is not too bad. But the transit in Beijing is horrible. A shuttle bus ran almost 20 minutes to get us from landing spot to luggage pick up and waited another 20 min to get our luggage. We almost missed our next flight and the airport staff didn't want to help at all.
beoordeling van
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7,3
Voordelen: Good entertainment system
Nadelen: Chaotic boarding process
beoordeling van
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7,3
Nadelen: Kiosks in Guangzhou would not accept passport, perhaps because I am a foreigner. This forced me to wait in line with checked bag customers, though I only needed a boarding pass.
beoordeling van
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2,0
Voordelen: We like the people doesn’t even want to help you !!!!!
Nadelen: The worst customer service and Communication airline ever. A lot of things can be done better
beoordeling van
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7,6
Voordelen: The crew was great!
Nadelen: More space
beoordeling van
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7,0
Voordelen: Crew was kind and checked in with me to see if I wanted to eat after I missed a meal. The stewardess didn't have to come back but she checked in and i appreciate it.
Nadelen: The switch from one terminal to the next was horrible
beoordeling van
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7,6
Voordelen: Entertainment system
Nadelen: Food
beoordeling van
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2,0
Nadelen: I miss the flight and I need to change it please
beoordeling van
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9,6
Nadelen: Poor connection
beoordeling van
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2,0
Voordelen: I did not like it.
Nadelen: Don't offer a flight for an overseas destination that you cannot fly to. my flight was canceled so I did not need this connecting flight and had to wait two months for the ticket money to be fully refunded, after many phone calls.
beoordeling van
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2,0
Voordelen: The flight was cancelled leaving me scrambling and paying extra to get to my destination.
Nadelen: Do not offer a route that you are not going to or have approval to fly.
beoordeling van
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10,0
Voordelen: The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served.
beoordeling van
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9,6
Nadelen: Food
beoordeling van
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9,6
Nadelen: Food
beoordeling van
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10,0
Voordelen: 787 Plane, leg space, polite and beautiful staff + service.
Nadelen: Need to improve on food
beoordeling van
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8,0
Voordelen: Yes
Nadelen: It was comfortable flights, reasonable price , very nice crew, they got me all I need.
beoordeling van
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10,0
Voordelen: too early to say
beoordeling van
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8,6
Voordelen: did not get lost
Nadelen: in Xian, had been led to walk long distance and wait in wrong gate
beoordeling van
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8,8
Voordelen: Smiles，answer calls, clean toilets
Nadelen: Some notes in toilet might be inaccurate like ask us to install waste bin?
beoordeling van
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6,6
Voordelen: Seating was Comfortable.
Nadelen: Cancel the day of the flight. Had to leave the next day.
beoordeling van
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8,6
Voordelen: Excellent crew, kind, helpful and smiling Nice food Good plane
Nadelen: Limited movie selection, considering this long flight
beoordeling van
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10,0
Voordelen: Hawaiian really is a hospitable airline, they have a good heart.
beoordeling van
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9,0
Nadelen: More movies in different languages
beoordeling van
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9,6
Voordelen: The airplane is super modern, with AC sockets and entertainment in all economy class. The crew is the most dedicated and caring that I have experienced.
Nadelen: Option to select Kosher meals etc., as well as have a more "Western-friendly" breakfast option.
beoordeling van
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9,3
Voordelen: Great price, great crew, impressive international flight. Hainan rivals Cathay Pacific, China Air,
Nadelen: The domestic flight food was only bearable.
beoordeling van
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5,0
Voordelen: Crew was attentive
Nadelen: No vegan options, flight was delayed, missed connecting flight, stayed in lounge
beoordeling van
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10,0
Nadelen: Airline lounges
beoordeling van
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10,0
Nadelen: Airline Lounges
beoordeling van
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10,0
Voordelen: Comfortable, kind staff, and great amenities provided on board.
beoordeling van
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10,0
Voordelen: Awesome!
Nadelen: Nothing!
beoordeling van
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10,0
Voordelen: Very happy with all the services!
beoordeling van
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10,0
Voordelen: Great crew. Food. Lay flat bed.
beoordeling van
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3,3
Nadelen: The seat super uncomfortable and narrow.
beoordeling van
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4,3
Voordelen: Nice plane and crew.
Nadelen: Many delays, lack of communication. Nearly two hours waiting on the tarmac.
beoordeling van
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4,3
Nadelen: During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!
beoordeling van
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7,6
Voordelen: Nice crew
Nadelen: My passport number was incorrect leading to an inconvenience at check in
beoordeling van
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9,0
Voordelen: Le siège très confortable et spacieux, amabilité du personnel, pyjama offert..
beoordeling van
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8,3
Nadelen: I was not able to get an aisle seat when I requested it at the check-in desk. I understand the flight was full though so it was not possible.
beoordeling van
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9,6
Voordelen: More leg room for economy class would always be much appreciated.
beoordeling van
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7,0
Nadelen: Aanbod films is mager Timing eten
beoordeling van
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2,0
Voordelen: nothing I had a horible experience traviing through kayak and as a person that travels once a month i will never use your company again. I have neve been more screwed over then I was using your services and will not only myself not use you again but will and have told eveyone i know not to use you.
Nadelen: that as i tried to explain my issue you put a cap on what can be written( it stopped me from explaining my issue). horrible service and when i called i was given a run around in a third world country and left to fend for myself. I still cant explain my situation disaponiting kayak!!!!!!!
beoordeling van
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4,6
Just another Chinese airline.
Voordelen: You get what you pay for with the cheap tickets. That’s all I can say about it. Comfort was OK when you sit in the premium economy. Nobody next to me and not crowded like the back of the plane.
Nadelen: You’d think someone on board would speak English. The crew were just morons. They also lost my bags in the connection. Good luck dealing with baggage claim....
beoordeling van
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3,3
Better than most Chinese airlines.
Voordelen: So this is just a tad bit better than most Chinese airlines. Just a little.
Nadelen: Food sucked, bags lost, nobody speaks English. Entertainment is ridiculous.
beoordeling van
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10,0
On time
Voordelen: Customs really fast
beoordeling van
Vluchtstatus
Hainan Airlines kaart
Top luchthavens waar Hainan Airlines vliegt
Contactinformatie Hainan Airlines
- HU IATA code
- +86-898-95339 Bellen
- hainanairlines.com Bezoek
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