Albany autoverhuur

Voordelen: Tony the manager apparently was power hungry. No place to park vehicle in return lot. Upon return, I went inside of airport to get my receipt. He asked if I parked in a lined space. I stated no, he said you will be fined 400.00. I went back outside and moved the car to long term parking, no clear directions where I needed to park. I have pictures where a lot of customers left their cars in unlined spaces. Upon returning inside, Tony asked if I have the mileage of the car. Back outside to get the mileage. This location is not customer friendly.

Nadelen: Customer friendly staff and clear directions.

Customer service

Voordelen: The car was a good size and we got good gas mileage

Nadelen: The service was terrible. They didn’t know which spot the car was in so we had to walk around pressing the panic button. The car was dirty inside and out. The lady had an attitude when we told her about it. They gave us a second car and it was just as dirty, but wee took it as by then we were late. There were foot prints and hand prints on the passenger side window and windshield. Dirt and crumbs in the cup holders and fingerprints all over the radio. Both doorwells had dirt and crumbs in them and there were bubble gum wrappers on the floor of the back seats. We bought cleaning wipes and winded and cleaned it ourselves. Also we were told it had a full tank of gas, but it was only 3/4 full. Again when we reported all this to the lady at the front desk she had an attitude. This has completely put us off ever renting from Albany Budget rental again. We have used them before in other towns and never had a problem.

No cars

Voordelen: I liked that I didn't get stranded after an hour of trying to find a way home.

Nadelen: Reserving a car and arriving to find there are no cars. Then after an hour of checking other companies, I asked if they had any being returned that day and suddenly they had a car. A more expensive one. Then I get to the car and the gas is on half even though the contract stated full. I go back and inform them. They write half on my paper, initial it and say it will be updated in the system. It wasn't and it charged me for returning the car on half.

Nadelen: See above.

Pas de voiture

Voordelen: J'ai aimé que je n'ai pas été bloqué après une heure d'essayer de trouver un chemin à la maison.

Nadelen: Réservation d'une voiture et arrivée pour trouver il n'y a pas de voiture. Puis après une heure de vérification d'autres entreprises, j'ai demandé s'ils étaient retournés ce jour-là et soudain ils avaient une voiture. Un plus cher. Ensuite, je me rendre à la voiture et le gaz est sur la moitié même si le contrat a déclaré complet. Je reviens et je les informe. Ils écrivent la moitié sur mon papier, la première et disent qu'il sera mis à jour dans le système. Ce n'était pas le cas et cela m'a fait payer pour revenir la voiture sur la moitié.

Nadelen: Voir ci-dessus.