Schoener autoverhuur

Voordelen: Drop off was easy.

Nadelen: I paid for a full size vehicle at least a week in advance. When I arrived to pick it up they didn't have one. We got stuck in a smaller car and couldn't get ahold of any customer service at priceline or kayak.

Voordelen: Sue gave me a car that needed an oil change. It started acting up on downhills and made an odd burning smell. I had to swap the car out and didn’t realize we were driving without insurance after we had finally looked at the paper. She also made a derogatory comment about Asians smoking in vehicles and my fiancé is Asian. She even asked her if she smoked. When I told her the car needed an oil change as it displayed on the screen she said you are fine to drive it even though I asked if we could change the car. When we got to San Francisco the smell of burning oil was strong so we took the car into an avis and it was troublesome getting a new car since we had to beg them to honor the rate and since they were low on cars we had to downsize and had to fit all our luggage uncomfortably. I would like to keep in note I have my fiancé and my child with me and this made my experience feel unsafe since the needs change oil was turned on since we picked up the car. If we could get some of our money back that would be nice since this caused a major inconvenience as well the derogatory words that Sue said will forever leave a negative impression.

Nadelen: If we could get some of our money back that would be nice since this caused a major inconvenience as well the derogatory words that Sue said will forever leave a negative impression.

Nadelen: Slow, disorganized.

Voordelen: Easy to get the car in SBA.

Nadelen: Shuttle to LAX was ridiculous long wait, over an hour, while watching other rental shuttles go by.

Bummer

Voordelen: Very nice staff at counter.

Nadelen: Had trouble with a few things. The car itself was not in very good shape. I thought about returning the car once I got on the road because I thought it would have problems - shaky at speeds above 60, sounded strained. At one point I had a low tire pressure warning and stopped to fill it up and that seemed to resolve the issue. I kept it the entire trip (about 700 miles) and it made it, but would have liked to have had a car in better condition. Additionally, I'm having an ongoing issue due to a toll violation because I didn't have $5 cash. I may potentially have to pay $70 from the toll violation and the rental car fine. I'm been trying to head this off by calling both the toll company and the rental car company several times a week, but both pass me off to the other. It's been very frustrating to have this lingering issue over $5 and I'm not sure which organization will help me, so far neither. Seems like both are fine to let me wait it out until the violation shows up to pay an excessive fine. I may end up having to pay $30 for the toll and $40 from dollar, which doesn't make me want to use dollar again. I've learned my lesson about traveling to new cities without cash in my wallet. :(

Terrible

Nadelen: Misleading price and terrible customer service