Tigard autoverhuur

Voordelen: They took pictures of the car before departure - no written comments with lousy diagrams to rely on any more. An excellent idea to protect the person renting the car. They were also very nice dealing with return time since we had acquired the need to deliver someone to the train before we delivered the car. We were within the time window, but just the fact that they worked with us on time limits says a lot about their idea on service flexibility.

Nadelen: Windshield had a haze and the car smelled like air sanitizer used after smoking. Did not smell smoke - just something like citrus.

Hertz was a nightmare

Voordelen: car was great, comfortable, but they gave it to us with less than a 1/4 tank of gas

Nadelen: the Hertz office in Tigard, OR was a nightmare, specifically Tamara, the branch manager-in-training. she was rude, was not even at the store when we arrived for pick up and blamed us for showing up an hour late, despite admitting we had a 2 hr window for pick up. She hung up on me when we chatted on the phone too. Hertz gave us no recourse for submitting a complaint, the complaint had to go through, you guessed it, Tamara. My mom is a lifetime Hertz member, but no more.

Pushy Salespeople

Nadelen: as two drivers under 25 (23 and 24) the sales people were extremely pushy about insurance on our rental even though we both have very good car insurance and didn't need it. It was a very long and frustrating process and the first price they tried to give us for our car was $600 more than we ended up paying for a week. I understand upselling but after being told 10 different times that we do not need any insurance, it got quite irritating. Also rented a keep that was front wheel drive (because apparently no AWD or 4 wheel were available) and a massive snow storm hit while we were on vacation. We were told that the cars had all weather tires however there was no tread on our front tires.

Voordelen: Loved that the location of the rental place was right there at the airport.

Nadelen: I felt as if I were being gouged for every little thing- paying for another driver, for more coverage, for a bigger car, etc. It's never the amount you think it will be.

4 day excursion

Voordelen: car was in good mechanical condition and all systems worked well

Nadelen: Interior was not cleaned, inside windows were horrible, seats were not vacuumed and had various stains on them. People are pigs.