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Top 5 airlines voor vluchten naar Portland Internationaal
Scores op basis van KAYAK klantbeoordelingen7,9
DeltaGemiddelde score op basis van 31498 beoordelingen
8,1Boardingsproces
7,8Comfort
8,5Personeel
7,8Entertainment
7,5Maaltijden
Vliegmaatschappij beoordeling
Sur ce vol l'organisation de l'embarquement est à revoir car très mal gérée. Rien à dire sur le personnel et le service. En revanche sur le vol aller (D265 le 8 août), 4 heures de retard sur l'horaire prévu à Roissy au final avec un changement de porte de dernière minute, très mauvaise gestion qui a impacté notre arrivée et la suite du voyage.
Sur ce vol l'organisation de l'embarquement est à revoir car très mal gérée. Rien à dire sur le personnel et le service. En revanche sur le vol aller (D265 le 8 août), 4 heures de retard sur l'horaire prévu à Roissy au final avec un changement de porte de dernière minute, très mauvaise gestion qui a impacté notre arrivée et la suite du voyage.
Une famille de 4 personnes et nous n’avons pas été assis dans la même partie de l’avion…
A part l'embarquement pas vraiment un peu chaotique tout fût parfait.
Un petit problème, mais pas forcément dû à Delta, est que nous avons eu 3 changements de porte. Sinon tout était bien.
Nous étions en surbooking et avons attendre le dernier moment pour savoir que nous pouvions partir.... Et l'avion a eu 4h de retard... Mais nous sommes arrivés
Les repas n’étaient pas très bons
Nous avons fait la queue pour l’embarquement pendant de longues minutes. Au moment de passer, on nous dit que nos passeports doivent être vérifiés. Obligation de suivre une autre queue. L’hôtesse nous demande notre test Covid alors qu’il n’y en n’a pas besoin pour revenir en France. Une fois les passeports vérifiés, on nous demande de retourner à la fin de la première queue…donc très long !
Aller / retour Paris New York Aller correct mais retour horrible Particulièrement la cheffe de cabine j’imagine très désagréable, très sèche, et bruyante durant vol de nuit
en retard,
Écran ne fonctionnait pas …. Pas d’alternative
Température de la ventilation très basse.
Casque audio pour tv
Le repas était léger, avec des légumes mal cuits, une purée trop salée et un morceau de poulet mauvais. Au petit déjeuner, sandwich au fromage 😒
Checkin via l’appli impossible
Notre vol a été annulé, puis l’autre retardé ainsi nous avons loupé notre correspondance. Ensuite nous n’avons pas eu notre valise à l’arrivée
Des casques anti bruits pourraient être transmis si les conditions de voyage deviennent difficiles : les pleurs et les cris d’enfants durant tout le trajet et ce quasi sans interruption ont rendus le vol très désagréable . Vol choisi à l’initial car etant un vol de nuit et cela permettait d’avoir un peu de calme. Le personnel était sympathique et avait des bases en français ce qui était agréable. Ce qui n’était pas réellement le cas pour le vol aller . En vous remerciant,
L’embarquement s’est déroulé facilement. L’équipage manquait un peu de disponibilité
2 h de retard , les trains ratés à paris ..
Vol parti à l'heure et arrivé en avance. Personnel aimable. Voyage agréable
Vol à l'heure. Personnel aimable. Repas corrects. J'ai pu choisir une place confortable moyennant un prix correct. Divertissements limités que écran individuel. Plutôt content du voyage avec cette compagnie
Repas disponibilité du personnel confort d’installation ponctualité
Parfait
Je suis un Franco Americain de 63 ans residant aux US depuis 38+ ans. Apparement mon retour vers Miami a ete booké sans baggage !!!??? De toute evidence une grossiere et innacceptable erreur !!! Comment puis rentrer chez moi sans bagagge ??? Imaginez ma surprise quand Air France m'a informé au "checkin" que mon billet de retOur n'incluait pas un baggage et a refusé de me laisser embarquer avec ma valise de 21 kilos si je ne payais pas un " suplement de €60. A €960+ ce billet ne qualifie pas particulierement de billet "discount"!!!??? Pour compliquer les choses encore un peu plus suite a un traumatisant vol de picpokets dans le metro parisien qq jours avant mon retour je n'avais plus de carte bancaire. Depuis presque 40 ans de voyages entre mes 2 pays je n'ai jamais eu une experience plus desagreable et humiliante dans un aeroport. De retour en Floride a la maison je suis stressé triste humilié et terriblement deçu par ce dernier jour dans ma ville lumiere de naissance.
Voordelen: "L’accueil et l’aimabilité du personnel qui laisse à désirer. Le confort est vraiment mauvais. Le dinner était vraiment léger."
Nadelen: "La Nourriture, le personnel, le confort."
Voordelen: "The crew and seats were both great"
Nadelen: "HAving live TV would have been great."
Voordelen: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Nadelen: "The flight was too warm."
Nadelen: "More communication on the flight delay"
Voordelen: "Food on long legs was excellent."
Nadelen: "Delayed in Atlanta. What’s new?"
Voordelen: "New long haul service is a real improvement in quality"
Voordelen: "The crew on both legs of our trip were nice and accommodating."
Nadelen: "Took forever to wait in line to board this relatively small plane."
Nadelen: "Vegan options"
Voordelen: "Just fine, beverage service was friendly."
Nadelen: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Voordelen: "Équipage commercial chaleureux et efficace"
Nadelen: "Angle inclinaison des sièges de première"
Voordelen: "Liaison quotidienne fiable"
Nadelen: "C’est un petit jet avec espace limité"
Nadelen: "Seat assignment with Economy ticket."
Nadelen: "Tout"
Nadelen: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
Nadelen: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Voordelen: "Crew ok . Seat not so comfy"
Nadelen: "Food"
Voordelen: "tout"
Nadelen: "le confort des sièges"
Voordelen: "?"
Nadelen: "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"
Voordelen: "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Nadelen: "Un autre transporteur!?"
Nadelen: "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."
Voordelen: "The crew was very friendly. Boarding was quick."
Nadelen: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Nadelen: "Healthier snacks instead of just candy and cookies... an apple for example would be great."
Voordelen: "Le personnel de Board a ete formidable. Le siege etait tres confortable"
Voordelen: "Le choix de films"
Nadelen: "Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée"
Nadelen: "Crew did not make passenger in front of me bring his seat back up for landing."
Voordelen: "Crew superb"
Nadelen: "Better food at a homeless shelter..ugh.."
Better food more confortable seats.
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Over 3 hours of delay without any assistance from klm
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Problème de check in
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "So rude crew"
Nadelen: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Voordelen: "Yes"
Nadelen: "Nothing. Flight was amazing"
Nadelen: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Voordelen: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Nadelen: "I flew economy and all was good and appropriate to the level."
Voordelen: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Voordelen: "Flight was on time."
Nadelen: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Voordelen: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Nadelen: "Flight was delayed, had to run to my next connection flight."
Nadelen: "Flight got cancelled"
Voordelen: "The crew was pleasant"
Nadelen: "Baggage checkin & flight boarding was slow & disorganized."
Voordelen: "The aircraft"
Nadelen: "No overbooking next time!"
Voordelen: "Crew was nice and pleasant"
Nadelen: "Flight very late"
Voordelen: "Crew helpful. Food good."
Nadelen: "Better range of movies please"
Nadelen: "Flight got delayed 30 minutes"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Pleasant flight"
Nadelen: "We were delayed & missed our connection"
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "There was no wifi on flight"
Nadelen: "They left my bag off the plane. Ridiculous."
Voordelen: "Like the overall KLM experience"
Nadelen: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Nadelen: "Not having to walk outside in Edinbur4gh to board the flight."
Nadelen: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "The crew was amazing and the food was great."
Nadelen: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Voordelen: "Crew were great, food, entertainment, seat and everything else was great as well."
Voordelen: "Friendly and efficient crew. Flights were on time if not even early."
Voordelen: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Nadelen: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Voordelen: "They considered my reguest of vegiterian food."
Nadelen: "I have no complaints."
Voordelen: "Nothing to mention"
Nadelen: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Voordelen: "Landing"
Nadelen: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Nadelen: "Not happy to pay extra money for my case"
Nadelen: "Our lougage did not arrive"
Nadelen: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "Comfort was better than on the previous Dash-8. Food was OK."
Nadelen: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Voordelen: "I slept pretty much the whole time"
Nadelen: "Flight departed 35 minutes late"
Nadelen: "Flight was cancelled."
Nadelen: "Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay"
Nadelen: "They need to check the tv screens. On two different IcelandAir planes my screen wasn't working."
Nadelen: "Terrible meal options for an overseas flight. Discount airline-style buy your own meals not clear when purchasing ticket, poor drink service. Poor entertainment options. Ticket price did not reflect bare basics discount airline class of flight and service. Very disappointing."
Voordelen: "La rapidité du vol"
Nadelen: "Les divertissements sont uniquement en anglais, les sous-titres sont disponibles en anglais pour certains films mais pour certains même pas."
Voordelen: "Superbe avion avec un beau service de divertissement, équipage très gentil et attentionné, offre des cousins et des couverture ce qui est très rare maintenant, il faut les acheter. Si je devais reprendre une compagnie aérienne, je les choisirais sans hésitez."
Nadelen: "offrir une petit collation non payante pour un vol de 5 heures..."
Nadelen: "Eviter les retards"
Nadelen: "Eviter les retatds"
Voordelen: "free entertainment, friendly crew"
Nadelen: "snacks, food for free"
Voordelen: "I bought the ticket from Iceland Air because their flights schedule dovetailed nicely with a traveling companion."
Nadelen: "On the eve of my departure, I was informed that my return flight had been cancelled and rescheduled without: any offer of compensation, or, an offer of alternative flight arrangements. Pleas to address the situation were totally ignored. This, I believe, is an unconscionable way to run an airline."
Voordelen: "Everything was ok"
Nadelen: "Nothing!"
Voordelen: "The crew was friendly and professional. They came around often with water, which was key."
Nadelen: "The boarding process was strange. We landed onto a bus and boarded the plane on the tarmac- all fine. But it would have been nice to have an announcement as we arrived at the gate “ladies and gentlemen traveling to Denver, we will begin boarding in a few moments. Here is how this will go or this is"
Voordelen: "Efficient flight crew, helpful with baggage"
Nadelen: "Terrible seats with poirbrecline function, stingy on the snack situation"
Voordelen: "Appareil moderne. Tranquillité du vol. Nous étions 3 dans la classe Saga.."
Nadelen: "Pas de service en français. Pas de divertissement en français. La bouffe non mangeable. Débarquement par l'arrière de l'avion. Embarquement par bus"
Voordelen: "Embarquement prioritaire. Avión moderne N'étudie acceptable."
Nadelen: "Pas de divertissement en français. Pas de service en français. Retard au départ."
Voordelen: "Food on business class was good. The coffee was excellent."
Nadelen: "I had to wait almost one hour at check in. The person in charge said there were "issues" with my visa. She allowed me to board to Reykjavik and said the issues would be solved as I flew. I had to check in again at Reykjavik. There was no "issue" with my visa and I was received normally at my destination. Comfort level on business class was sub-par and options on entertainment center very limited."
Voordelen: "I had sprained my ankle the day before my flights, and the crew were all very nice and accommodating for me."
Nadelen: "I didn't like the fact that when I booked my flight, I was misled to believe that my checked baggage was included. The message said that "cabin baggage was included", but since when is cabin baggage NOT included?? I was surprised to find out when I was checking in that I had to pay an extra 50 Euros to check my luggage in, which I was really not happy about since the flight itself was already so expensive."
Nadelen: "The check-in process was horrible. It took over an hour to drop off our bags and get a boarding pass."
Voordelen: "friendly and helpful flight crew"
Nadelen: "an 8 hour flight with no food service unless you pay"
Voordelen: "Avion neuf, confortable et silencieux. Nous sommes partis en retard mais sommes arrivés « presque » à l’heure prėvue."
Nadelen: "La barrière de départ n’a pas été indiquée sur les écrans électroniques, et comme nous nous étions enregistrés en ligne et que nous attendions au salon où les vols ne sont pas annoncés, nous sommes arrivés tard à l’embarquement et avons presque manqué notre vol. À bord, le personnel a fait le nécessaire mais pas plus, service peu chaleureux et minimaliste. Le débarquement s’est fait avec une navette, comme à Mirabel dans le temps, et comme il n’y avait qu’une seule navette à la porte arrière, le processus a êté laborieux."
Nadelen: "The flight was delaying for 1 hour and 45 minutes. It was not a pleasant time yesterday. The airline did not tell passengers what caused the delaying. I hope the airline will improve this caused next time."
Voordelen: "Got home safely"
Voordelen: "This flight was good, direct to PDX in 8 hours. Inflight entertainment was good and staff pleasant. Boarding was smooth and flight was on time. Luggage all retrieved safely at destination."
Nadelen: "My complaint is with Kayak! We believed we were choosing a flight with first bag checked free, but that was so far from the truth! Each of our two checked bags cost $75 USD, adding a brutal $150 to the cost of our flight! Food was also quite expensive."
Nadelen: "Didn’t happen."
Nadelen: "Baggage fees were horribly expensive."
Voordelen: "Everything went okay for us on this flight. In the future, I will suggest to my wife, who books air travel for us to read the fine print. The cost to check a bag was $100.00 which would have run us $300.00 for the trip: Boston to Brussels with a layover in Reykjavik, but on the return Brussels to Reykjavik with four days in Iceland and the return to Boston, so there goes the cheap flight! I did enjoy the in-flight movie and a documentary on the return trip as well."
Nadelen: "My own earphones on the flight from Brussels to Iceland did not work. I could not plug them into the system."
Voordelen: "My exit aisle seat was just great, with no one on either side of me !!!!! Very kind airplane staff. I had a great sleep."
Nadelen: "nothing"
Voordelen: "Clean plane and facilities. Nice crew. Email notifications of delays"
Nadelen: "Multi-hour delays - strike induced on outbound flight, weather induced on return flight. Email notifications were nice but inconsistent. Expensive food."
Voordelen: "Second time I have flown to Brussels with Iceland Air. I love their customer service and especially the flight route. My flight going over was cancelled due to weather. I called their reservation office , had to wait on hold for 1 hour and 15 minutes , but it was worth it. The reservation agent found me a new flight on LH, she explained I would get a conformation about 3 hours after our conversation with the flight information and new txt information. I was able to check in with LH on line that evening. Iceland Air had every pre assigned seats for me."
Nadelen: "The boarding process in Kevlavik is pretty awful. No seating around gate areas. You have to stand in line for about 30 minutes to then have to get on shuttle to be driven to plane where you have to walk on stairs to get to plane, or in some cases you actually get to board from the terminal, which happened yesterday. I have MS,and sometimes standing for long periods of time and then having to climb up stairs is difficult for me. I also see a lot of elderly people and parents with babies having difficulty with this boarding process. Their airport really needs major expansion for the amount of people that travel thru their. Seating araes around their gates should be a priority."
Voordelen: "Same as above."
Nadelen: "Same as above."
Voordelen: "efficiency, cleanliness"
Nadelen: "Again, 757 is most confining jet for passenger comfort still flying."
Voordelen: "Descent selection of movies and tv shows helped with the long flight. Flight times are great for reduced layover times in Iceland from PDX to MAN."
Voordelen: "Food was as advertised, and entertainment was not at all disappointing."
Nadelen: "Seat screwup... IcelandAir screwed up my seat selection and failed in three opportunities to fix it. During online check-in, I swapped my aisle seat for an exit row middle seat with empty standing room in front of me (because I am tall this is important). Skeptical, I verified this twice at Stockholm ARL by checking computer and with the bagge agent. She reassured me I would have long leg room. Upon boarding, I quickly learned I had been misled: I had a middle seat with short leg room and between two passengers. A flight attendant declined to listen or help me even though better seats were available. It turned out to be my worst trans-oceanic flight among 1 to 2 dozen in my life."
Voordelen: "Comfortable seats with leg room."
Nadelen: "Two flights I had broken screen so watching movies was accomplished sharing my daughters screen."
Voordelen: "The seats were comfortable and there was plenty of room. The price is usually less."
Nadelen: "Food choices are very limited on flights to The US. The prices are based on the Icelandic economy...very, very expensive. I recommend buying food at the airport and take it on or later. Some planes are older and not as comfortable but there is no way to know ahead of time. The USB port does not charge your device and there is no electrical plug even though it is advertised. After a flight they fold the blankets and reuse the pillows....yuck!"
Nadelen: "No snacks and I asked for headphones, but flight attendant forgot about me."
Voordelen: "Icelandair was incredible. The crew was so friendly and helpful and the flight was a breeze. They offer many choices of entertainment on the plane's tv along with food and drink. I would fly Icelandair again and definitely recommend the airline to anyone traveling."
Nadelen: "Nothing about Icelandair, but the Keflavik airport. Boarding the flight while still in Iceland was a little bit of a hassle. The airport is a bit unorganized at the gates and there is no seating around the gates and random lines everywhere"
Voordelen: "Good price and short layover. The plane was clean and comfortable."
Nadelen: "The boarding process in Reykjavik was chaotic. Food and entertainment available for PURCHASE."
Voordelen: "Personnel sympa, avion confortable."
Nadelen: "Absence de repas de qualité offerts."
Nadelen: "48h et 27 minutes de retard sur l'horaire prévu."
Nadelen: "5h de retard.... Aucune prise en charge par la compagnie. Si je n'appelle pas, personne ne s'occupe de nous. Retour cauchemardesque!"
Voordelen: "Avion confortable. Personnel correct."
Nadelen: "Qu'ils devancent le vol de 15 minutes; on a failli Le rater. Aussi: piètre qualité de l'offre de nourriture."
Nadelen: "Why only two bathrooms at the tail of the plane? Makes for a long line of people and not much room to stretch out on an eight hour flight."
Voordelen: "The complimentary service. The wonderful passenger lounge where we waited before going to the gate was a treat! We appreciated the free salad buffet and beverages. It was a quiet oasis!"
Nadelen: "Crowding and standing room only in Reykjavik terminal at the gate with no seating available was very difficult. There were several gates located in one small area very close together and no way to queue up for your particular gate. People were pushing through the crowd from the back to find their gate instead of being able to form an orderly line. If you are elderly or compromised in any way, this can be very stressful and uncomfortable. Our boarding was delayed and it was a miserable experience standing for so long with people pushing past us. Riding the buses and carrying our bags up several stairs to get on the plane was not easy and we were stressed and exhausted by the experience. The seats in this plane were not as comfortable as the flight from Helsinki. The seats were small and not deep enough, and had no foot rests. So the longest part of our flight to Portland was not as comfortable. Riding the bus from our arrival gate and baggage area in Portland and on to the main terminal was difficult. After getting our checked bags though customs and piled onto a cart along with our carry on bags, we had to unload them all into the bus and ride standing up holding on to everything while the driver went a little too fast, making it very hard to stay standing. Again, this makes it very stressful and difficult for anyone who is older or compromised physically. Iceland Air is not a friend of the elderly!"
Voordelen: "In flight services, pleasant flight attendants."
Nadelen: "Took shuttle buses to the plane that was parked on the tarmac. Had stairs to board at the front and rear of the plane. Great to have two access points, in theory. No clear instructions regarding who should board at which staircase. As a result, some passengers who were in the last row boarded at the front door. Might be better to give clear instructions that passengers in seats 23 and higher should board at the rear."
Voordelen: "An eight hour flight but no food provided? Only for purchase? I can't think of any overseas flight I've had that didn't provide some type of meal."
Voordelen: "The flight, comfort, crew and entertainment was good on my flight"
Voordelen: "I probably won't be flying islandair again"
Nadelen: "The whole experience was poor. I'm disappointed."
Voordelen: "Well stocked cabin with blankets and pillows."
Nadelen: "Mass boarding from a bus meant people entered from both ends of the plane in no specific order, so were moving in opposite directions in the narrow isle while managing carry on luggage. Not very efficient. Additional,water bottles should be available upon request on overseas flights."
Voordelen: "Lots of leg room in row 7, nice flight attendants."
Nadelen: "Nothing"
Nadelen: "Too bad that there is no food included in the flights. We bought sandwiches, and they were worth it though :)"
Petit repas
Un petit repas
Le vol en lui-même s'est bien passé. En revanche, l'obtention du boarding pass et les formalités à remplir en ligne ont été une vraie galère (et à faire en double exemplaire, en plus (American Airlines + Kayak)).
Annulation sans proposition de solution
Parce que AA a mal fait son planning , pas de pilote . Il a fallu attendre un pilote puis un co pilote. On a décollé avec 1h40 de retard
Voordelen: "waited for us. We were late from Yuma"
Nadelen: "The head phone jacks were loose so watching a movie was extremely difficult. The aisle is so small you can’t even walk down it without bumping people who are seated. It seemed like none of the crew wanted to be there."
Nadelen: "The flight attendants were friendly, watched a movie, thanks for the ear buds to listen to the movie. There was a lot of turbulence but I feel our pilot managed it very well bringing us in safely and smoothly as possible. I can't think of anything that could have been improved on."
Voordelen: "Nice stewards"
Nadelen: "Gate agents crabbie"
Voordelen: "Good crew"
Nadelen: "The boarding process was terrible. The boarding time changed every 5 minutes"
Nadelen: "Inflight Wifi was spotty"
Nadelen: "The service, and the smile on employee’s faces. Rolling their eyes at people because we want to know why we’re being delayed is disrespectful"
Voordelen: "nothing since i was not able to make it on time"
Nadelen: "Flight between fort myers and charlotte was stuck on the tarmac for more than 1h. I missed my connexion and was rebooked next day at 11am. I missed one full day of work. Next time, the flight could wait 15 o 20mn to allow passengers to reach the gate"
Nadelen: "Cabin temperature"
Nadelen: "Need to have handheld device to watch entertainment. Terribly uncomfortable. Delay getting out of Dallas."
Voordelen: "Juste la rapidité du vol.les pilotes étaientt très bien autour du vol..."
Nadelen: "Le vol a accusé un retard de une heure et en plus on n'a changé du lieu d'embarquement qui est passé du 77 au 75.il fallait que chaque voyageur se renseigne."
Voordelen: "Le personnel est parfait"
Nadelen: "Vraiment pas beaucoup de place dans le siège pour les bras et jambes"
Voordelen: "Presque tout."
Nadelen: "Le prix du bagage à payer en plus du prix"
Nadelen: "Le vol a ete annulé et j ai ete bloque sans voucher ou support"
Voordelen: "Visiter l’aerairport de JFK"
Nadelen: "Ponctualité, service à la clientèle, accommoder pour changement de siège, courtoisie, service à bord, efficacité des mesures de sécurité"
Nadelen: "Le déclassement en classe économique sans prévenir et une indemnisation impossible vol British opéré par American et donc les deux compagnie se renvoie la balle pour l’indemnisation (trois cents dollars par siège....) Plus jamais de voyage sur cette compagnie"
Voordelen: "L’equipage ne répondait pas à nos questions et le service laissait à désirer. Les sièges étaient confortables mais nous avons dû se faire réassigner parce qu’on nous avait séparés sur tous les vols."
Nadelen: "Le service à la clientèle"
Nadelen: "Une heure de retard au décollage"
Voordelen: "Mon avion est parti de SF à Miami pendant une heure puis à fait Demi-tour. Nous avons attendu 2h à l’aéroport. Nous n’avons pas été pris en charge. Terrible expérience. Je n’ai pas été remboursée."
Nadelen: "Restes 1 heure dans l'avion sur la piste pour partir en retard du meme delai. Pour un vol de 90 minutes, decevant."
Voordelen: "A l'heure"
Nadelen: "Sièges inconfortables. Assis trop haute."
Voordelen: "Tout s’est bien passer, c’etait facile."
Nadelen: "La temperature durant le vol était mouvementé"
Nadelen: "No gogo WiFi"
Voordelen: "X"
Nadelen: "Le vol a été annulé personne ne nous a averti c’est kayak qui nous a dit de vérifier. Ils nous ont mis sur aucun autre vol jusqu’au lendemain."
Voordelen: "Good service in-flight. Pretty comfortable seats and decent in-flight food/beverage options."
Nadelen: "Crew was slamming overhead compartments before take-off and would ignore questions from passengers. Late take-off, very late gate change and late arrival. No help from crew on the plan to get bags taken care of so boarding took forever."
Voordelen: "Nothing - except getting my seat upgraded from the 'claustrophobic zone'."
Nadelen: "Having to wait 5 hours for the flight as my FRA to DFW flight arrived late. I had been up over 26 hours already and was struggling to stay awake prior to the flight. (My day didn't end until I'd been up more than 32 hours.) Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time. Headphone jack had a very poor connection. Plane was dirty."
Voordelen: "Rien"
Nadelen: "Retard d’une heure"
Voordelen: "La bonne ponctualité pour un vol intra US"
Nadelen: "B757 dépourvu de système de divertissement à bord. Sûrement du au court trajet"
Nadelen: "Aucune des télé ne fonctionne pendant la totalité du vol Biscuits food ridicules Le prix des bagages et la queue pour obtenir son ticket puis refaire la queue pour déposer bagages Double paiement bagages mémé en transit / inacceptable"
Nadelen: "We still haven’t left Dayton."
Voordelen: "Crew was nice and professional."
Nadelen: "Freezing, one hour wait on the tarmac before takeoff meant one hour delayed arrival. No TVs in seats, no meals on six hour flight."
Nadelen: "Flight was late"
Nadelen: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."
Voordelen: "The pilot was very apologetic about being delayed but we were able to catch the flight because it was delayed for about more than 2 hours."
Nadelen: "It was cold in the beginning of the flight. We were delayed at the first flight and when we got to the gate there were no one available at the gate to check us in. We had to go to customer service to get on board."
Voordelen: "Flight crew was pleasant and efficient. Everything was on time."
Nadelen: "Cramped seats with zero leg room."
Voordelen: "tout le service en général."
Nadelen: "rien"
Nadelen: "notre vol a été retarde retarde!!au lieu de décoller comme prévu à 8h30 notre vol a été finalement annulé vers 23h30. On m'a relooké sur un vol pour LONDRES le lendemain à 19.h. Nous sommes restés plus de 24 h dans cet aéroport sans que nous soit proposé un hôtel. on nous a donné une couverture et un oreillé!!d'autre ont pu etre rebooké sur d'autre vols sur NY ou chicago le matin meme. Nous avons perdu une journée de travail mon époux et moi-meme. Lui a du annuler une formation impliquant 10 personnes qui venait de toute la France."
Voordelen: "Got to see The Shape of Water from DFW to PDX in advance of the Oscars! Nice clear image and sound. Thanks American, you've upped your game from a few years back!"
Nadelen: "My check in bag it’s lost got wrong boarding pass even when I told them I had electronic boarding pass on my phone. Really disappointed with this."
Voordelen: "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."
Voordelen: "Everything, crew, plane was clean, service was better than the previous international flight. Nont"
Nadelen: "Nothing"
Voordelen: "I liked the way the Pilot (Captain) addressed the passengers before and after the flight."
Nadelen: "The wait at the customer service counter in the terminal at LAX."
Voordelen: "All went well"
Voordelen: "I like how quick and efficient the boarding and check in process was."
Nadelen: "I just wish that if I paid a little more for seats I should get more comfortable and roomier seats is all. Don’t make the seats sit so upright."
Voordelen: "We really enjoyed our flights with American Airlines. From the counter to the stop on the plane everyone was great to work with and very friendly"
Nadelen: "Nothing"
The flight was good, but my luggage was lost
Un sandwich ou une restauration consistante pour dîner aurait été davantage apprécié plutôt qu'un malheureux paquet de chips très petit. (Ou d'un "brownie")
Je ne pas pu voyager a cause des problèmes de santé. J'ai un certificat médical que j'ai transmit a vous et a American Airlines a plusieurs reprises sans aucune résponse satisfactoire. Je suis très deçu et la prochaine fois je vais choisir une autre agence. Juan Manuel Cancel
Rien à redire tout c’est très bien passé
Voyage épouvantable, retard de 3 heures personnel odieux
Bon accueil, un steward particulièrement sympathique. Du retard sur le départ
Annulation du vol ORD-STL
Retard d une heure sans information
Je n’ai pas pu avoir le vol à cause d’une annulation de mon premier vol
Pas reçu mes bagages
le personnel et les repas sont excellents... Le confort est relatif et à l'embarquement en peu d'attente du à un faible nombre de cabine de checking ouvertes... Les sièges sont un peu spartiates pour le vol, donc confort relatif, mais pour une ou deux heures c'est supportable.
Toujours très compliqué de récupérer ses cartes d'embarquement à l'aéroport et impossible de les prendre en ligne ... Vol très correct, équipage très sympa.
C'est une grosse arnaque cette compagnie. Je n'ai pas pu récupérer mon argent suite la fermeture des frontières.
It hung was good about this company and their customer service.
Check in at the Heathrow BA could have been more organised. At G check in BA had 8 open for World & Europe with a steady flow of about 15 in line where as regular check in was 9 open. I counted 9 rows 50, that 450. I spoke to a BA person that they could have changed the ratio of checking to reflect the amount. All in all with Covid it worked out ok even though plane was 50 min late. Glenn
Voordelen: "Brand new A321 Neo"
Nadelen: "Couldn't find a way to recline seat"
Voordelen: "Friendly staff"
Nadelen: "Fly on time"
Voordelen: "Seats and crew great boarding was a nightmare"
Nadelen: "Better boarding patrol"
Voordelen: "RAS"
Nadelen: "L’embarquement n’était pas du tout organisé. Nous sommes partis en retard. Pas d’excuses. Pour le prix on aurait envisagé un meilleur service."
Voordelen: "L’équipage"
Nadelen: "Des sièges serrés en classe affaire Aucune différence avec la classe eco sinon qu’il y a un siège libre sur 3 Retard de 40’"
Voordelen: "La qualité de l’a380"
Nadelen: "L’espace dans l’a330"
Nadelen: "Gros retard. Mauvaise communication."
Nadelen: "Lufthansa entre Francfort et Birmingham la semaine dernière offre une collation + boisson sur un trajet d'une durée similaire et un tarif équivalent. J'ai donc facilement trouvé ma compagnie favorite pour mes prochains voyages intra Europe"
Voordelen: "Crew and airline was fine"
Nadelen: "Due to the way the flights were booked, even though I flew on the same airline on both legs of my trip they were two separate bookings causing me to wait in line for two hours in Heathrow to get my bags and check back in. I will probably never use kayak / kiwi.com again."
Nadelen: "Une collation gratuite pendant le vol"
Voordelen: "Comfortable new plane, friendly staff."
Nadelen: "Not having over an hour delay followed by buses to disembark resulting in a missed connection."
Nadelen: "The delay... We arrived 1 hour and more after the normal time, difficult to be sure to have the last metro in London..."
Nadelen: "pas de boisson ni nourriture offerte"
Voordelen: "La place aux jambes, la propreté de l'avion, les hôtesses serviables et souriantes"
Voordelen: "Propreté et état général de l'avion"
Nadelen: "Des hôtesses plus souriantes"
Nadelen: "BA need to decide if they are EasyJet or BA. To pay BA prices and get EasyJet service is a joke. When I fly Easyjet I know what I am getting and can live it with. BA, on the other hand, wish to be different and yet they are close to painting the planes orange and still charging a premium price."
Voordelen: "Good service, entertainment screen were good. Food was good."
Nadelen: "None"
Voordelen: "la gentillesse de l’équip"
Nadelen: "probablement le plus vieil avion que j’ai pris depuis des années. un boeing 747 de plus de 20 ans. sièges en tête bêche , ridicule comme configuration. tablette repas branlante, écran de télévision d’un autre âge. inadmissible pour une business class vu le prix. j’avais une autre image de BA."
Voordelen: "Nothing in particular, cold plane, no entertainment, no complementary food but it brought me home"
Nadelen: "No complementary food and beverage. Next time I will take Air France, for the same price you have a better crew and at least something to drink and to each without using your credit card"
Voordelen: "Accueil équipage Il serait bien de proposer au minimum un verre d'eau gratuit !"
Nadelen: "Problème de lecture de passeport au moment retrait billet alors que mis au nom de femme mariée tout comme billet obligeant à passer par comptoir ce qui a entraîné perte de temps et nécessite de courir ensuite mais par contre équipé très bien"
Voordelen: "Ponctualité, souriant, Siege plus confortable qu’a l’aller ^^"
Nadelen: "Pas de cash accepté; Pas de petits "cadeaux" à manger ou boire."
Nadelen: "not ONE single smile !!!!"
Voordelen: "Embarquement efficace. Un mail la veille pour prévenir que le vol est complet et donc de déposer ses bagages cabine à l’enregistrement facilité la vie à tout le monde, c’est bien pensé! Un personnel navigant à l’écoute et très aimable. Vol à l’heure et en avance à l’arrivée."
Nadelen: "AUTOMATISATION ENREGISTREMENT DEPART AVEC 2 HEURES DE RETARD"
Nadelen: "25 min de retard pour le décollage"
Voordelen: "L'équipage très serviable et aimable Embarquement rapide"
Nadelen: "Sièges inconfortables et à renover Quasiment pas de films à regarder Equipement télé à moderniser"
Voordelen: "Une fois à bord, confortable et efficace"
Nadelen: "Retard de 30min maos ce sont les aléas de l'aérien..."
Voordelen: "L’embarquement parfait la taille des places et l’espace pour les jambes super"
Nadelen: "Même pas une boisson offerte (eau/thé/café)...voyage très très secoué"
Voordelen: "Les films bien diversifiés et nombreux en français"
Nadelen: "Un peu trop collés aux autres passagers. Nourriture vraiment pas bonne."
Voordelen: "Rien"
Nadelen: "Le vol est parti sans nous, nous étions à la porte d’embarquement 20 minutes avant l’heure du départ, avec deux enfants en bas âge, et on ne nous a pas laissé y aller. après le contrôle de douanes (ou nous avons perdu bcp de temps) on nous a fait passé en courant et après on nous a dit que l’avion était déjà parti! Que du stress! Nous étions en état de choc, ils ont annulé notre billet à l’instant: l’aller et le retour!). Ce n’était pas du tout normal. Nous allons faire un recours, c’est inadmissible. Jamais plus avec British Airways."
Voordelen: "Food was probably best"
Nadelen: "1. Both legs of flights delayed 2. Need an update to their entertainment screens 3. Flights were on the hot side"
Nadelen: "Entertainment totally outdated ! Unresponsive screen"
Voordelen: "Sièges super confortables, calme, bon service, bon repas..."
Nadelen: "Pas de wifi dans un A380 en business class, même pas payant... c'est juste scandaleux!"
Voordelen: "Horaires respectés"
Nadelen: "Compagnie largement subventionné par le gouvernement britannique pourrait se fendre d'un thé gratuit au moins. Assez honteux"
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