Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "There was no wifi on flight"
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "Lovely crew, very helpful"
Nadelen: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Nadelen: "Not happy to pay extra money for my case"
Nadelen: "Nothing special"
Nadelen: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Voordelen: "Good flight, arriving well on time."
Voordelen: "Interior of the plane was clean. Smooth landing."
Nadelen: "Pilot did not avoid turbulence"
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Nadelen: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Voordelen: "Arrived Early!"
Nadelen: "Left Late :-)"
Voordelen: "Overall everything was ok."
Nadelen: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Voordelen: "Fabulous trip with friendly, helpful staff"
Voordelen: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Nadelen: "Flight departing late."
Voordelen: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Voordelen: "Good information and helpfil boarding."
Nadelen: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Voordelen: "Booked extra room seat which gave me good room for seating"
Voordelen: "The aircraft was clean"
Nadelen: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Voordelen: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Nadelen: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Voordelen: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Nadelen: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Voordelen: "Comfortable seats. Warm plane with happy staff."
Nadelen: "Maybe a second sandwich option for food, not everyone likes cheese."
Voordelen: "Very friendly crew"
Voordelen: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Nadelen: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Voordelen: "Helpful and smiling cabin crew."
Voordelen: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Nadelen: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Voordelen: "In flight food was enjoyable"
Voordelen: "The food and the punctuality"
Nadelen: "The technology in interteiment is not touch screen"
Voordelen: "Everything. A truly faultless experience!"
Nadelen: "I don’t like the limited choice of drinks on these short KLM flights."
Voordelen: "La puntualidad"
Nadelen: "Toute c’est parfait"
Voordelen: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Nadelen: "Flight was delayed due to weather in Amsterdam area"
Ne concerne pas forcément Ibéria mais plutot ADP Orly : Le débarquement à pris 30 minutes faute de bus de liaisons entre l'avion et l'aéroport. Le déchargement des bagages a pris environ 1 heure (atterrissage à 18h22, récupération des bagages sur le tapis à 18h29. C'est beaucoup trop long (presque autant que le vol Madrid-Paris).
Le personnel de bord ne se montre pas très professionnel : discussions bruyantes entre steward et hotesse sans tenir compte des passagers, remarques douteuses sur les passagers qui ne parlent ni Anglais ni Espagnol. Un minimum de respect des passagers et de discrétion serait un plus.
Could have newer entertainment
La gestion de la sortie des passagers de l’avion. Il doit bien exister un mode de fluidité du processus.
Les annonces sont pas aussi en français
Tout était très bien seul l’amabilité des hôtesses laissait à désirer
Amelioration des assistantes de vols. Extrement desagreables.
J’ai acheté l’embarquement prioritaire mais pas pu en profiter
My original flight had been canceled and they got me on a better flight with a shorter layover. I spoke to Roger on the customer service line and he was wonderful.
Could not have been better… thank you Kayak!
Sitting in the middle seat in economy for 7+ hours the OKAY score is very generous.
I was not granted access to this flight that I paid in full for due to covid restrictions set forth by Spain. I was told by the airline (American Airlines) that because this was out of my control that I would be refunded. I have spent hours calling both Iberia, American Airlines and kayak to get zero results. I have been scammed by kayak!! This company is fraud!!!!
Nadelen: "C’est la première fois que nous prenons Iberia et nous avons été très déçus. Personnel extrêmement désagréable. Première fois que je vois tout un équipage aussi peu professionnel, indélicat et qui ne passe pas en dehors des repas. Le repas a été servi et le débarrassage 5 min après. Pas de nettoyage des toilettes pendant les 12heures de vol. Les hôtesses étaient trop occupées à papoter à l’arrière de l’avion. En tant de covid c’est inadmissible. Je ne recommande pas cette compagnie et ne la prendrais plus jamais !"
Nadelen: "Late and bad communication"
Voordelen: "The flight was on time"
Nadelen: "Counter, and check in, long lines, a lot of people, time spend, and also if the flight didn’t have food you must communicate it."
Nadelen: "Tout sauf le repas très mauvais des boîtes de conserves. C'est de la rigolade. Très déçu du repas vraiment."
Nadelen: "Food and personnel attitude."
Voordelen: "We landed a bit early"
Nadelen: "We didn't get the seats that we paid for. And all we could get was the last row."
Voordelen: "Everything was good."
Nadelen: "There was no problems whatsoever."
Nadelen: "USB outlet not working seat 21D"
Voordelen: "Personnel gentil"
Nadelen: "L’avion me semble pas en bon état. Des gouttes d’eau tombaient du plafond suite à la condensation"
Nadelen: "Iberia annule le vol choisi puis change l'attribution des sièges et sépare les gens sans la moindre considération. Vol cher et médiocre."
Voordelen: "Gate was extremely crowed and disorganized. Non-European citizens must present passport. That requirement should be clearly stated."
Nadelen: "Travel notifications should mention documentation requirements."
Nadelen: "Iberia est une.compagnie mauvaise, qui ne se préoccupe pas du délai entre deux vols A éviter"
Nadelen: "Correspondance trop court, on a faillit rater l'avion, alors que j'avais demandé quelques jours avant si c'était suffisant en terme de délai. De plus, le bagage n'a pas suivi et est resté à Madrid (retour seulement demain)"
Voordelen: "Vol a l'heure Personnel avenant"
Nadelen: "Tous les services sont payants. Le service WiFi à bord ne fonctionnait pas"
Nadelen: "Missed connection and this delayed by 20 hours to final destination."
Voordelen: "To check in took so long . I could have used the automated check in but my code was not recognised. Travelling as a couple we were given separate seats .The staff did not even see fit to even tell us.Poor meals. the cabin crew looked harassed."
Nadelen: "Send emails reminders to offer web check in."
Voordelen: "Le personnel de bord était inattentif, cela se voyait qu'ils n'avaient pas envie d'être là. Aucun passage entre les deux repas (pendant 8 heures d'affilée), puis le café servi jusqu'à la moitié des rangées seulement, avant l'atterrissage, personne n'est passé vérifier les ceintures."
Nadelen: "Un personnel naviguant plus présent, plus professionnel, sérieux et souriant? Quelques passages avec de l'eau pendant le vol entre les repas."
Voordelen: "Le personnel de bord à été bien Mais tout le monde qui est en bas qui est au sol était très mal"
Nadelen: "Le personnel de sol était très mal"
Voordelen: "Got In ahead of schedule"
Nadelen: "The boarding process"
Nadelen: "Le retard et la prise en charge à l'arrivée"
Nadelen: "Pedí un resumen del vuelo para ver lo que compré y nunca me llegó."
Voordelen: "Speed of boarding and disembarking. Comfortable seats."
Nadelen: "Slight delay"
Voordelen: "Excellent flight, timely"
Voordelen: "boarding is quick"
Nadelen: "crew push you hurry. and the space is too small."
Nadelen: "No hay distraccion ni almimentacion,. El vuelo era largo de 2:45 h y siendo iberia pense que seria mucho mejor que ineria express"
Voordelen: "The crew on board seemed efficient and friendl for this short 2.5 hour flight."
Nadelen: "No food, no drink, no entertainment were included with this fare. Thankfully we were so exhausted from the long haul flight immediate preceding this flight that we did not care. I'm not sure why but the gate staff was trying to get everyone to check their smaller bags including our backpacks. My husband gave in but I did not since not having them would be disaster during this trip. His backpack and many bags from other customers came about 15 minutes after the rest of the luggage so we were a little panicked. Thankfully all turned out fine."
Voordelen: "Food and entertainment were okay."
Nadelen: "Iberia was unable to ticket us all the way through to our final destination when we checked-in at our origin (Faro). We then had to go through an arduous process to get handwritten boarding passes in Madrid. This put us at the end of the line for boarding. Then the gate agent refused to let us board because the boarding passes Iberia customer service wrote and stamped didn’t have ticket # on ithem. The gate agent made it clear that it was all on me to go back to the agent at customer service to get it addressed and make it back in-time. The other passenger was my 80 year old mother who a I had to leave unaccompanied at the gate so i’d have some chance of running across the terminal and making it back in-time, which fortunately I did. The complete lack of interest in helping or even acknowledging that this was their mistake is the reason why I will never fly Iberia again."
Nadelen: "There is not enough space for my legs and specially when the passenger in front move the seat"
Voordelen: "J’ai voyagé avec un chien en soute. On m’a tenu informé que mon chien était bien à bord lors du changement d’avion."
Nadelen: "Ma valise n’à pas suivie à Madrid. Résultat 4h d’attente à Genève pour la réclamation de valise. Horrible !"
Nadelen: "I was not able to check in online"
Voordelen: "Boarding, on time"
Nadelen: "Not much room in seats. Especially if sest in front gets reclined."
Nadelen: "The food was bad."
Nadelen: "That plane was way to small for that long of a trip! Very very uncomfortable. No leg room and it got worse when the person sitting in front of me leaned his chair back!!!"
Nadelen: "I didn't like the fact that the flight was delayed over an hour with zero explanation as to why. just sat in the hot plane with no reason or explanation."
Voordelen: "The flight was pretty smooth considering it was a small plane."
Nadelen: "I did not appreciate having to give my hand luggage into the hold which meant that I did not have any money to purchase any drinks on the flights and I was also sitting next to an overweight man which made it very tight for space."
Nadelen: "The temperature at altitude was far too warm for my comfort."
Voordelen: "Easy boarding"
Nadelen: "Leaving on time"
Voordelen: "It was efficient"
Nadelen: "More comfortable"
Voordelen: "Eurowings is an average low-budget flight. But at least the equipment looked all right, and it was clean. Ohh and the y didn’t loose my luggage (as I was travelling through connections, I was worried bit)."
Nadelen: "No food or drink is included in the price, narrow seats, delayed flight. We were already seated when it turned out the departure will be delayed by 30 mins. No toilet use during this time...."
Voordelen: "The crew was fine and boarding was efficient."
Nadelen: "We missed our connecting flight, had to wait six hours to fly to Munich, then sat in the Munich airport for four more hours as the flight to Milan was delayed. My bag made it to Milan by 10:30, I arrived at 22:00."
Voordelen: "The crew was very attentive and personable during the flight."
Nadelen: "Our departure was delayed 2 hours because an unaccompanied minor was placed on the wrong flight--UA's fault. That began a domino effect of missed connections. When the landed, We were given little information on how to re-book and had to wait in several long lines. All told, 12 hour delay to Milan"
Voordelen: "Smooth experience, no problem."
Voordelen: "The flight was quick and they waited for our flight from JFK, which had been delayed and arrived and hour later than scheduled."
Voordelen: "The crew was welcoming and friendly. The choice of movies was awesome."
Nadelen: "The seat i was in had many stains on it and there was garbage under my seat. Someone needs to clean better... Also, need to look at passengers more closely as at least 2 still had cell phones on at take off"
Nadelen: "Riding a packed bus to the plane was awful."
Voordelen: "Crew was very friendly!"
Nadelen: "The plane smelled terrible - almost like one of the toilets had backed up."
Voordelen: "L’espace entre mes jambes et le siège d’en face"
Nadelen: "Fournir des écouteurs, une collation, les hotesses sont très mal maquillées, du retard sur les 2 vols !! (Jetait en escale ;) ) ..."
Voordelen: "Les sièges"
Nadelen: "Les repas"
Voordelen: "Les sièges"
Nadelen: "Les repas"
Voordelen: "Seats at the front are comfortable with space for the legs."
Nadelen: "One drink within almost 4 hours flight is not enough."
Voordelen: "The flight was 20 mins faster, boarding was OK. The ladies on board were doing a good job"
Nadelen: "Unfortunately the seal with extra legroom was comparable with a standard seat from other mid-distance airlines. The food & drink service was only from very limited quality. There was no entertainment on the seat, only with wi-fi oboard on your own handheld."
Voordelen: "Boarded and departed gate on time. Efficient."
Nadelen: "Not the friendliest."
Voordelen: "The price"
Nadelen: "Assistants were rude and the flight was delayed and they didn’t provide a solution to my lost connection."
Nadelen: "Terrible hard landing"
Voordelen: "Friendly and attentive crew."
Nadelen: "There wasn't enough seating at the gate, people (the elderly included) had to sit on the floor or stand for quite some time as boarding started well after the gate closing time printed on the boarding pass."
Voordelen: "The plane was almost empty, I had a whole row for myself (albeit with very limited legroom)"
Nadelen: "Can't comment on food as it isn't provided with the basic fare."
Nadelen: "Vous n’a Pas spécifier qu’il fallait être là deux heures avant nous avons dû payer deux billet je ne souhaite plus voyager avec cette compagnie ils disent que ce de votre faute de nous avoir mal informé je suis très mécontent d’avoi Rater l’aviOn du fait d’etre Dans une file d’atteNet"
Voordelen: "Good airport and nice crew"
Voordelen: "Staff super friendly. Comfortable sears. Food very good."
Voordelen: "If I can give this airline negative stars, I would."
Nadelen: "Lack of communication. Lack of sympathy. Lack of knowledge. From the beginning, I wasn’t given the boarding pass to my connecting flight nor was I informed as to why. When I finally made it to my connecting flight with NO time to spare (very small window of approximately 45 minutes to make it to my connecting flight) my husband, my son and I were turned away from our flight due to over booking. The Eurowings manager guarantees we would be able to make another flight if we went to the ticket counter right away. At the ticket counter, (different airline) the ticket agent explained we’d have to transfer our booking over from Eurowings to the new airline. This left us NO time to make that flight the Eurowings manager guaranteed us we would make. We also waited 3 hours at the baggage claim office only for them to tell us they lost all our bags. Only 2 out of our 5 bags made it onto the flight and will be waiting at lost and found of our final destination and the other 3 bags are unknown of their whereabouts. The Eurowings ticket agent took ALL of our bags including my husbands and I carry ons, so we were left with no clothing and had to stay at the airport over night. This airline really sucks. We were never informed in advance of this over booking issue or I would have certainly made my own accommodations before hand. Will never fly Eurowings again. Definitely the worst airline I’ve traveled with. And I lost 5 bags in the process."
Nadelen: "We were a little delayed"
Nadelen: "Another delayed Eurowings flight to Stuttgart with no information provided."
Nadelen: "I did not board, because another flight delay caused me to miss this flight."
Voordelen: "Check in was easy and they answered my questions about a connecting flight, bags are relatively cheap to check in, and pilot made sure we were able to get to our connecting flight."
Nadelen: "Nothing really, just a typical budget flight."
Voordelen: "I arrived in Köln."
Nadelen: "Eurowings operated by Sun Express? I did not know what airline was flying me to Seattle."
Voordelen: "We had one of the more legroom seats so that was nice"
Nadelen: "Everything else. I felt the stewardess from my aisle was extremely rude. She would ask someone a question and obviously they can’t hear her because their watching a movie, so she would wave her hand in their face. Another time she was telling me “excuse me” in German while I was watching a movie. I thought she was speaking to someone else since I did not understand German and then she very rudely said “excuseee me”. The food was not filling and they charged for drinks. She also said I was only allowed one free drink of coffee. The second snack was a cake or cheese sandwhich. We were starving the entire flight we had to give in and pay for snacks on board. I’ll try to avoid eurowings from now on."
Nadelen: "The seats are broken and the crew treats the passengers like they do not matter."
Nadelen: "Cancelled the flight from Cologne to Zurich - It was showing on time when we left home, but at the airport we saw the status change. No one called or emailed us even when all the details are provided while booking the ticket. The line for the ticket counter at the airport was miserably long, so we had to use international roaming to make our calls to customer service. They never told us why the flight was cancelled and changed the topic to how they can rebook us - my suspicion is that there were very few customers for that flight so they thought its cheaper to cancel the flight and let the customers figure out the solution. Horrible! Te only option given to us was a late night flight to Vienna (more than 12 hours later), and then staying overnight there and then flying to JFK. That was of course unacceptable as we had to join work on Monday. I asked them to then look into Dusseldorf and any flying options from there. They were able to book us a flight from there. We rushed to DUS airport - The email confirmation took hours to show up in my inbox even though they promised 10-15 minutes. After waiting for the confirmation for a little, we had to take a cab from Cologne airport to Dusseldorf airport. It cost us over 200 euros and a lot of stress. The whole experience was a nightmare and I would not wish it upon anyone."
Voordelen: "Staff at the airport (ticket counter and check-in) were very polite."
Nadelen: "The flight ran two hours late. They notified me via an email in German (I don't even speak German, and I made my reservation on the English site, so I would think they would send me notifications in English as well.) I missed my connection in Dusseldorf because of the delay, but was able to rebook for free at the ticket counter and they gave me a €10 voucher for dinner as well."
Voordelen: "Departure on time, arrival even earlier than scheduled. Great!"
Nadelen: "The boarding system in Olbia is chaotic. We were "boarded" to be kept in the building like cattle, then got into a bus waiting for about 20 min. before we were driven to the aircraft that was standing about 200 m from a gate where we could have boarded walking over. Very poor organization"
Nadelen: "Une seule hôtesse qui s‘occupait de l‘embarquement ce qui n‘était pas suffisant d‘autant plus que bous avions déjá 1/4 heure de retard. L‘embarquement nous a fait prendre du retard supplèmentaire de ce fait."
Voordelen: "L'avion est arrivé à temps"
Nadelen: "Le changement de la porte d'embarquement ne m'a pas été envoyé par mail"
Nadelen: "Flight was cancelled--no crew!"
Nadelen: "pas de bording pass de dusseldorf à lyon, une heure de retard et mauvaise porte indiquée sur mon document; j'ai le bras cassé, personne ne m'a demandé mon fit to fly , je dois demander aux hotesses de m'ouvrir les paquets, elles pourraient me le proposer;;; pas de majuscules car je tape d'une main j'ai galéré pour retrouver ma valise à lyon après une attente interminable au controle des frontières"
Voordelen: "We arrived in Zagreb 10min early"
Nadelen: "Delay almost 3h. No food, no snack at all offered for passengers waiting in the airplane for hours after boarding. After 2 hours they offered water. Woow!"
Voordelen: "Flight was OK"
Nadelen: "Departure time was not as expected"
Nadelen: "*Various flight delays *I was told the only available seat was next to the emergency door. I didn't want to sit there, but had no choice. After boarding, I noticed there were several empty seats available. *I tried to get a attendant's attention for water, but they never came to me. *I wanted to keep my jacket with me to put on during flight, but was told I had to put it in the overhead compartment."
Nadelen: "Long walk plus bus ride to plane in windy and chilly weather with slight drizzle."
Flight delayed, no explanation why, no apologies
Convenient and relatively inexpensive flight. Expensive baggage and tight seating though.
Bon voyage, sécurité, contant
Nadelen: "Terrible boarding after 2 hours."
Nadelen: "Être à l’heure pour une fois"
Voordelen: "Fast boarding"
Nadelen: "They forced us to check our carry on baggage and then they lost a sandal which was attached to our backpack. The seats didn’t recline at all. The flight was late."
Voordelen: "Arrivée à bon port"
Nadelen: "Pas 4h30 de retard"
Voordelen: "Cheap. Got me home safe"
Nadelen: "Cleanliness. Comfort"
Voordelen: "les sièges étaient vraiment très très inconfortables"
Nadelen: "des prises USB dans l'appareil serait un plus"
Nadelen: "L ergonomie des sièges pas adapté au corps humain notamment au niveau des lombaires et nuque dossier trop droit inconfortable"
Nadelen: "le personnel de bord fait des remarques en aparté machiste."
Nadelen: "Information du changement de porte d'embarquement n'a pas été communiquée sur l'application mobile."
Nadelen: "malpenza boarding area really stressful!"
Voordelen: "Les hotesses d accueil pour l embarquement était raciste à bruxelles"
Nadelen: "Des hôtesses dignes de porter les tenues de easyJet comme à Genève"
Voordelen: "Personnel très compétent"
Voordelen: "Le vol s'est bien déroulé"
Nadelen: "Un gros retard au départ de Paris"
Voordelen: "Crew was amazing! The plane was like new, very clean & very comfortable. The check-in staff was also very frenedly and the service was excellent! The value for the cost was unmatched!!"
Nadelen: "Not Sure..."
Voordelen: "Quick flight."
Nadelen: "They threw a black man off the flight for being rude. He wasnt being rude. He was travelling with gf for romantic weekend in Amsterdam. Despite quite a few passangers speaking sensibly on his behalf and despite him apoligising to keep himself on flight. Clear racism!!!!"
Voordelen: "the entrance from front and back"
Nadelen: "Felt like we were being herded like cattle"
Voordelen: "Speed of getting to the destination"
Nadelen: "Huge queues for security at Budapest airport that stretched to the front doors of the terminal, followed by terrible gate facilities in a warehouse structure in the middle of the runway away from the terminal building. Flight delayed by 40mins but no information shared with passengers who were standing in the queue with no access to facilities or any information about how long the delay would be. Flight itself was (eventually) fine but not encouraged to fly easyjet again from Budapest if it can be avoided."
Voordelen: "Crew was nice, boarding was quick, flight was smooth and arrived 20 minutes early to our destination. I looked ahead on their site and paid a little extra for XL seats, with those you get speedy boarding and can bring a purse or backpack on top of your one rolly-bag carry on - they make it VERY clear on their site that you are only allowed 1 carry on within very specific size measurements. The XL seats were worth it for the leg room and extra small bag."
Nadelen: "No snack, no entertainment, and a charge for water."
Voordelen: "The staff were friendly"
Nadelen: "The passengers were arse holes bit the crew dealt with it well"
Voordelen: "The flight crew was decent."
Nadelen: "The gate crew seemed frazzled and at times rude"
Voordelen: "On time, friendly, polished,"
Nadelen: "No offer of any refreshment"
Voordelen: "Le personnel"
Nadelen: "Rien Patrick"
Voordelen: "Ground staff worked hard to make up time due to layr inbound flight. On board it was like first class service having ore ordered food and drink."
Nadelen: "Air traffic delays. Boarding is cramped held in the air bridge but it was done to make up time."
Voordelen: "Clean plane and professional people. Handled lateness of flight well. And we were able to change the time of our flight (for a 20% fee increase of course) after a stolen passport detained us in Prague)."
Nadelen: "Seats were very uncomfortable. Flight was late."
Voordelen: "The journey was made easy & stressfree with all our info on the easyJet app. Staff were very friendly on both flights. Paid for the extra leg room & that made all the difference."
Nadelen: "Trop de retard. Pas confortable."
Voordelen: "It was horrible we was delayed 40 minuets originally to then be told we was going to be delayed another 3 hours"
Nadelen: "Because when we needed information about the delay and when we could leave the airport no one could give us any information"
Voordelen: "It landed eventually, crew were friendly"
Nadelen: "It was 2 hours late leaving. There were no complimentary refreshments provided, not even a glass of water"
Nadelen: "L’equipage au sol et à bord Le retard de près de 2 heures Équipage peu aimable. Très mauvaise expérience avec cette compagnie que je vais éviter à tout prix"
Voordelen: "The price of the flight"
Nadelen: "Flight delayed"
Voordelen: "Équipage plutôt sympathique et souriant Les infos de retard de vol par mail"
Nadelen: "Le retard du vol. Manque d’infos à l’aéroport. Trop d’attente avant et pendant l’embarquement."
Nadelen: "La moins bonne gestion de l'entrée dans l'avion. L'annonce pour faire passer les familles avec enfants de - de 5 ans n'est pas claire et non respectée."
Voordelen: "Conpétense er rapidité"
Nadelen: "Rien à dire"
Nadelen: "Les parents qui laissent leurs enfants de 7,8,9,10 Ans se battre, hurler.... aucun respect d’un espace collectif. Aucune éducation au « vivre ensemble « "
Voordelen: "Un accueil parfait avec un commandant de bord excellent par son humour et son savoir faire.. il a même peut le temps de nous expliquer pourquoi les vents créer des perturbations"
Nadelen: "Cost way to much for checking a bag"
Voordelen: "It was a smooth experience."
Nadelen: "No USB charging port."
Voordelen: "הטיסה עברה מצויין..שרות מצויין..הופתעתי לטובה..ממליץ"
Voordelen: "Parfait bele cite porto"
Nadelen: "Je tout amaie"
Voordelen: "Rien Trop de retard"
Nadelen: "2h de retard"
Voordelen: "The crew was great and everything about the whole experience was wonderful."
Nadelen: "Cela s'est très bien passé"
Voordelen: "The seats were comfortable and the crew were very professional."
Nadelen: "Courtoisie, respecté les horaires"
Nadelen: "It's Ryanair. So, no further comments required..."
Voordelen: "Not super comfortable"
Nadelen: "Snacks/Drinks for free"
Voordelen: "Ryanair are thieves and they denied to board me because they said they do not accept my residence card (with which I travelled to Schengen countries before with other airlines) and their website do not mention that I cannot travel with this kind of residence card."
Nadelen: "If they conform European laws and treat their own employees better and stop making their own rules by distancing themselves from other airlines."
Nadelen: "Politique des bagages en cabine flou . On a du payer pour 20€ pour un « cabine bagage « qui devait aller en soute... checkin ouvert la veille le soir pour le lendemain midi ( vol re)..Tarif affiché pour un petit sac et un embarquement non prioritaire. À savoir pour la prochaine fois avec ryanair"
Voordelen: "Personnel d’embarquement nous parle comme des moins que rien !! Inacceptable"
Nadelen: "the fare and baggage rule become complicated."
Voordelen: "Le personnel était geniale ."
Nadelen: "Les sièges sont trop vétuste. Plus de consignes et de communication en français. Sachant que le pays de destination est la France. Une meilleur prise en charge des bagages."
Voordelen: "Personnel navigant accueillant, personnel au sol de bons conseils."
Nadelen: "assise dans l'avion à améliorer"
Nadelen: "Serait vraiment pas mal si RyanAir diminuait la fréquence de ses retards. Je ne me souviens plus quand c'était la dernière fois que j'ai pris un vol chez eux et qu'il est parti à l'heure."
Nadelen: "Comme à chaque vendredi, le vol Nantes-Marseille prévu pour 18h05, part en retard. Cette fois, l'avion a décollé vers 19h50."
Voordelen: "Timeliness. Small airport."
Nadelen: "Limited seating space."
Voordelen: "Just plain good old Ryanair on time no frills"
Nadelen: "All was perfect"
Voordelen: "L'amabilité de l'équipage."
Nadelen: "Nous avons attendu nos bagages beaucoup trop longtemps. Trois vols sur le même tapis. C'était la pagaille."
Nadelen: "Retard de plus d´une heure qui nous a fait rater notre correspondance Aucune aide proposée."
Nadelen: "Premierement, le personnel de l'aeroport est totalement irrespectueux a l'aeroport frankfurt hahn. Et deuxiemement, les gens sont tres bruyants dans l'avion apres avoir bu de l'alcool. Je pense que des regles plus strictes concernant l'alcoolemie des passagers dans les vols devraient etre mises en place."
Nadelen: "We were traveling across Europe with no access to internet. We trued to check in night before from hotel, we had a week connection. Thought we will do it from airport just like the United States. However, due to long line, wemissed tbe two hour window and were charged 55 euro per person. There was 5 of us. Therewere 5 of us. We felt cheTed and scorged."
Voordelen: "The plane didn't crash"
Nadelen: "Plane left an hour after scheduled time. Amenities were mediocre but that's what you expect with Ryanair. Didn't even get water."
Nadelen: "Huge delay as usual"
Nadelen: "Rude gate agent and they played the blame game as to why they were late!"
Nadelen: "The check in process was extremely slow and the line up was very long with only 2 crew members checking people in"
Nadelen: "Le retard d’1h30"
Nadelen: "Retard - bus raté ensuite"
Voordelen: "Flight on-time, friendly to baby. Did not have food and no entertainment."
Nadelen: "Took long time to pick up baggage (could be an issue at BCN airport). Would be great to arrange seating (sit next to my wife) when seats are randomly picked up"
Nadelen: "Ryanair ... Quelle déception ... Voilà 5 jours que je tente en vain de faire le check in de mon vol retour (celui du vol aller ayant été fait en ligne) et que je ne peux pas accéder a la moindre carte d’embarquement. J’arrive donc en avance à El Prat, pour m’entendre dire que je dois régler 55€ en CB afin de pouvoir procéder à l’enregistrement. Une honte. (Sans parler de la charmante dame au check in qui s’est permise de voler mes lunettes de soleil, cadeau d’une famille balinaise auquel je tenais énormément, sur le comptoir, après m’avoir « dérobé » lesdits 55€) Quelle honte, mais quelle honte ..."
Nadelen: "The agent. They charged me extra for not check-in online. Very bad company"
Nadelen: "We spent a lot of time standing in lines."
Nadelen: "Le fait que les bagages à main voyagent maintenant systématiquement en soute ... les coffres en cabine sont vides et on doit attendre son petit sac à l´arrivée, après les bagages enregistrés ... Cela me parait être un non sens complet et je ne vois même pas où serait leur intérêt financier !"
Voordelen: "Literally nothing."
Nadelen: "To be charged $20 at the ticket counter for a printed boarding pass is offensive. Despite having already checked in online, Ryannair apparently thinks I should have spent my holiday hunting down a print shop as not to incur their "get a printed boarding pass from an unpleasant ticket counter employee" fee. No boarding pass kiosks and unclear why they would not provide a digital one upon online check-in. Or rather it became clear as I handed over my debit card. Seats are intentionally designated apart from your travel companions so you'll pay more to have them switched to sit next your friend. Cabin is extra cramped. Ryannair is all-around terrible by budget airline standards."
Nadelen: "The fee to check in at the airport was absurd. There is no reason that they should not have been able to accommodate me when I was unable to check in online. The luggage is incredibly expensive as well."
Voordelen: "Rien car le vol n'a pas eu lieu nous concernant."
Nadelen: "Le vol a été manque en raison de l'arrivée tardive du vol RyanAir précédent, sans aucune prise en charge de la part de RyanAir, aucune information fiable ni mesure compensatoire. Mensonges de la part du personnel à l'aéroport de Bordeaux ainsi que de l'equipage."
Nadelen: "Seats WERE VERY UNCOMFORTABLE AND TINY"
Nadelen: "Retard de 2h30 au départ. J ai raté un rendez-vous important! Peu d espace dans l avion entre voisins de côte et de devant."
Voordelen: "Pour un vol Low Cost, cela s'est bien passé, embarquement un peu long mais nous sommes arrivés avec 10 min d'avance et pas de gros problème lors du voyage."
Voordelen: "Boarding was quick from front and back. Food service aslo went both directions, quick and efficient."
Nadelen: "Arrival is horrific"
Nadelen: "Très peu de place. Disent transporter une valise + un sac à main mais la valide est mise en soute"
Nadelen: "On devait décoller a 20h nous sommes partie a 20h30 voir même plus tard"
Voordelen: "Nothing even though the advertised price was cheap by the time we added on all the other charges we could have flown with a more reputable airlines and it was not a deal by no means."
Nadelen: "Everything. Abrupt staff at check in and on board staff also had attitude.Seats where dirty .We stood outside to wait to board when the plane was not even there and lucky it was not raining as we would all have being soaked. I don't know why we had to stand outside in the cold when the plane was not ready."
Nadelen: "They canceled our flight and we have not received a refund plus the 250 euros per person owed to us."
Voordelen: "Deboarding and never having to fly Ryanair again."
Nadelen: "Our inbound flight was cancelled. The outbound check-in agents we're rude. Forced to print our tix before arrival we "failed to read the fine print" that we were supposed to undergo a "visa check" before the gate. Whatever the heck that's about. First time requirement and totally obtuse. Gate agents did their best to humiliate. No inflight free services. Just be glad you aren't made to pay to pee (yet)."
Nadelen: "Flight was cancelled. Ruined my travel plans and made me miss another flight, bus ride, and also got charged for a hostel I never made it to. Thanks Ryan air!!"
Nadelen: "Du retard aucun service atterrissage et manoeuvre brusque"