information guide where to go next gate.
There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
Voordelen: "La possibilité d’avoir pu payer un supplément laisse à notre convenance pour avoir un surclassement"
Nadelen: "Le prix du billet a été débité 2 fois à l’aller ( remboursé ensuite quand je l’ai signalé) . Le prix du supplément de surclassement a fait que le retour a été débité de notre compte 2 fois aussi. Il faut qu’on le signale encore."
Voordelen: "Very comfortable; excellent service"
Voordelen: "I like the crew members"
Nadelen: "Entertainment selection and food could be better"
Nadelen: "Raise the cabin temperature"
Nadelen: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Voordelen: "All crew members are very friendly and helpful, good service."
Nadelen: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Voordelen: "Pas grand chose, il faisait chaud dans l’avion , les repas sont tellement mauvais"
Nadelen: "Amélioration des repas , mets air climatisé dans l’avion"
Voordelen: "Tellement mieux que les compagnies européennes"
Nadelen: "Better food, better selection movies"
Nadelen: "Flight way too cold"
Voordelen: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Nadelen: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
Voordelen: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Nadelen: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Nadelen: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Nadelen: "I liked everything"
Voordelen: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Voordelen: "Boarding was great. Staff was cordial. Excellent flight."
Voordelen: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Voordelen: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Nadelen: "The toilets were very dirty"
Nadelen: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Voordelen: "The main course"
Nadelen: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Voordelen: "great crew service. my first time flying with singapore airlines and they delivered"
Nadelen: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Voordelen: "Not much"
Nadelen: "Not as good as they were once"
Voordelen: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Nadelen: "Nothing bad to say about this flight. Great airline."
Voordelen: "Service is the best among the airlines I’ve ever taken"
Nadelen: "Never ever get free upgrade"
Voordelen: "Was very old plane but was good"
Nadelen: "Food and crew was well"
Voordelen: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Nadelen: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Voordelen: "The service crew served us well. They are friendly and helpful"
Nadelen: "Too many Indian movies"
Voordelen: "friendly staff top Service top Inflight"
Nadelen: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Nadelen: "one of the oldest planes i ever used"
Voordelen: "The attendants are pleasant to the eye, thats about it."
Nadelen: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"
Voordelen: "smooth service with refreshments"
Nadelen: "No working seat audio"
Voordelen: "New movies! Yes!"
Nadelen: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Voordelen: "Excellent service, Confortabilité et assistance pendant tout le trajet!"
Voordelen: "Not much turbulence"
Voordelen: "Ease of checking. Empty seat between us"
Nadelen: "Can't upgrade with krisflyer miles"
Voordelen: "Neat & clean flight.good cabin crew members.good service."
Nadelen: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
Voordelen: "Staff friendly and efficient"
Voordelen: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Nadelen: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Voordelen: "Attendants are always nice, flight is always smooth."
Nadelen: "Extremely cramped flight in regular Economy."
Nadelen: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
Voordelen: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Nadelen: "Wifi cost 12 bucks and hour."
Nadelen: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Voordelen: "In-flight Entertainment. Orderly & on-time boarding."
Nadelen: "Food selection was limited given we were traveling Economy class."
If there is any possibility to avoid the delay in boarding, that would be great
Delhi to Doha is excellent..
Voordelen: "So so"
Nadelen: "More care and warmth"
Voordelen: "The aircraft was comfortable and the electronic amenities were decent and needs improvement"
Nadelen: "Free WiFi and Dancing boys"
Voordelen: "Attentive and friendly crew, leg room"
Nadelen: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Voordelen: "Seat comfortable"
Nadelen: "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."
Voordelen: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Voordelen: "Everything- leg space, crew were great, relaxed atmosphere, great entertainment systems"
Voordelen: "Most of the crew was really nice and the entertainment choice was great."
Nadelen: "Asian Vegetarian meal was so-so. Dessert is never good for special meals. Boarding was particularly annoying as there was a document verification line and then the actual check-in. Even if you've done online check-in the document verification people will shout at you and tell you to line up."
Voordelen: "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Nadelen: "Les repas sont corrects mais du potentiel d'amélioration."
Voordelen: "Nice crew, 1 hr free WiFi"
Nadelen: "Significant delay on jetway, temps uncomfortable,"
Nadelen: "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."
Voordelen: "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Nadelen: "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"
Nadelen: "Everything thing is fine"
Voordelen: "Qsuite is the best flight experience I've ever had by a long, long way."
Voordelen: "Très bonne compagnie aérienne qui soigne le détail."
Nadelen: "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."
Voordelen: "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Nadelen: "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."
Voordelen: "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."
Voordelen: "Looks that it will depart on time"
Nadelen: "Middle seat"
Voordelen: "i like the service of qa. its amazing."
Nadelen: "none at all"
Voordelen: "The crew were very friendly"
Nadelen: "I was made to gate check my hand luggage."
Voordelen: "L’equiage L’avion Le vol"
Nadelen: "L’avion n’a pas ete nettoye avant notre embarquement"
Voordelen: "Qatar est une super compagnie rien à redire"
Voordelen: "Super compagnie gentille et agréable"
Voordelen: "Smoth flight"
Nadelen: "Peu de nouveaux films"
Voordelen: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. One of the economy rest-rooms were out of order and I was allowed to utilize the business class restroom by the flight attendant. Head bursar was very apologetic and sympathetic about the whole issue. Enjoyed my flight, again on Qatar!"
Voordelen: "Food was excellent. Service was excellent."
Nadelen: "Entertainment was limited."
Nadelen: "Movies are always the same"
Voordelen: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Nadelen: "I enjoyed their meal and services wanted to be Oliver Twist"
Voordelen: "Just that the food is quite small but the variety is OK."
Voordelen: "Good food"
Nadelen: "Des choices of movies"
Voordelen: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Nadelen: "There is nothing in particular .. but i woud suggest .. more good food."
Voordelen: "The wider space between all seats and the selection of the food"
Nadelen: "Nothing at all"
Voordelen: "Staff was outstanding"
Voordelen: "Access to entertainments"
Nadelen: "CRYING BABY BUT I UNDERSTAND THOUGH"
Voordelen: "The flight went well, from boarding to landing."
Nadelen: "We were informed at origination that we would be put up in a hotel in Doha. Online and also at check in desk. When we arrived in Doha we were directed to a desk for hotel booking. After waiting inline 45 minutes we were told we don't get a hotel with reduced economy fare."
Voordelen: "Hospitality and food."
Nadelen: "Seats are not comfortable."
Voordelen: "Dans les temps, confortable, personnel aidant"
Nadelen: "L’ecran de divertissement ne fonctionnait pas.."
Voordelen: "Dans les temps, confortable, personnel aidant"
Voordelen: "Airport was pretty impressive,"
Nadelen: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."
Voordelen: "Flight Attendants were really helpful especially when one of my child had a nose bleed, we had at least 3 attendants, tending to our needs when that happened and they did not leave until the situation was resolved."
Voordelen: "Leaving that god forsaken airport after hours of waiting in lines."
Voordelen: "I actually loved everything about the entire flight experience. Everything was awesome (Minus a 1-hour airport delay that was out of control of the airlines)."
Nadelen: "Nothing. Seriously. Tasty food, good movie selection, plenty of legroom, pleasant flight attendants, comfortable seats... good stuff. :)"
Voordelen: "Comfy, good food, good service"
Nadelen: "No internet. Limited movie options."
Voordelen: "Flight was without any hitches, could have done better with boarding after the previous mishap of a 5 hour delayed flight and being forced to stay in Doha for a night which put everyone's schedules off by a day. Still, I would book another flight with Qatar airways for their efforts and overall good service."
Nadelen: "It would have been nice if Qatar Airlines also provided Priority Boarding for everyone on the flight that got delayed as there was a long line just to get to the boarding area."
Voordelen: "le service a bord, les repas et le confort relatif des sièges. L'.espace étant toujours un problème mais cela semble le prix a payer dans la classe économique. Tout s'est bien dérouler pour un vol de 9h50. C'est sur qu'on aurait aimé plus , mais cela vient avec le prix qu'on prêt a payer. Somme toute un bon voyage"
Nadelen: "Le manque d'espace , mais il me semble que s'est pire avec d'autres transporteurs. Dormir ou essayer de dormir dans un avion, un vraie aventure, de toute façon."
Pas de film français et siège inconfort
J’ai demandé plusieur fois qu’on m’aide avec mon bébé car je n’avais pas acheté les sièges avec couffin à l’avance mais personne n’a pu m’aider du coup 11h de vol avec le bébé sur les genoux
J’ai eu trop d’informations différentes du personnel de Turkish Airlines concernant les sièges équipés de couffin pour les Bébés donc finalement nous n’avons pas pu en obtenir un
Voyages à 4 personnes , la totalité des bagages perdus , turkish airlines première et dernière fois .
Checking in was smooth.They can offer more options for food.
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
Courteous and helpful. Comfortable, spacious seats. Arrived quite late which put pressure on connecting flight. Ground service to mitigate the late arrival was almost nonexistent and the one person I found to ask for help was rude and not the least bit interested in being of service.
Nadelen: "Très bien à heure un avions trop propre"
Voordelen: "Same as the first flight."
Nadelen: "Same as the first flight."
Voordelen: "All was good. Excellent price. Plenty of space. Crew was nice and helpful, as always with Turkish Airlines. The flight was on schedule."
Nadelen: "The food was basic, but I understand this, as we have the pandemics, and there is no opportunity for cooking."
Voordelen: "All what you served !"
Nadelen: "Everything is okey !"
Voordelen: "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Voordelen: "The crew was great and the flight was smooth. The food was also good."
Nadelen: "The passenger next to me in the middle was hitting his arm rest on my leg and made my flight uncomfortable because he would not sit still. I think crew needs to do a better job of making sure everyone stays seated when the plane is still moving before jumping out of their seats and grabbing their luggage. Passengers should be able to exit out of more than one door same as entering."
Voordelen: "Lots of entertainment on the plane. Very clean. I like the personal touch of a travel Bag given and large head phones."
Voordelen: "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Nadelen: "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Nadelen: "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Nadelen: "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Voordelen: "Business class was money well spent."
Nadelen: "The boarding at the gate was a bit congested."
Nadelen: "La cuisine est vraiment horrible"
Voordelen: "Food and service"
Nadelen: "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Voordelen: "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Voordelen: "Tout a été excellent"
Nadelen: "Rien ne m'a déplu"
Nadelen: "Crew are rude. They look always hurry, don't care what passengers need. Food is terrible, there is a menu, but when we ask for food on menu, they said no more, only this one left, so i skipped meal."
Voordelen: "Overall experience"
Voordelen: "gentillesse de l'équipage, propreté de l'avion"
Nadelen: "2 bagages cassés au retour dont une ouverte"
Voordelen: "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Voordelen: "Très pratique,gagne beaucoup de temps partout où nous allons."
Voordelen: "Très pratique"
Nadelen: "Retard du vol dur avec un enfant"
Nadelen: "Retard du vil dir avec un enfant"
Voordelen: "Airplane crew was amazingly friendly and helpful"
Nadelen: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Voordelen: "Great food and on board service"
Nadelen: "I missed a bit more leg room to be able to sleep ok"
Voordelen: "Crew and in flight meal and refreshment services were great."
Voordelen: "In economy class,was the best space and service I experienced so far! I was surprised by the level of service!"
Voordelen: "Turkish Airlines always has decent food and entertainment."
Nadelen: "An hour late with no apologies. And seats are so small, the people sitting next to me were so large that I didn’t have enough room."
Voordelen: "Great service. Great food. Comfortable flight both ways"
Nadelen: "Terrible customer service"
Voordelen: "the flight was comfortable and the crew as very warm"
Nadelen: "since i had a connecting flight and in changing timezones i as served breakfast in both flights in a duration of 12 hours. the food was also not according to my taste buds."
Nadelen: "Flight attendants need to be friendly ."
Voordelen: "Friendly crew, on time, spacious seats, extra bus to gate for business travelers, outstanding lounge in Istanbul; overall great experience"
Muy buen servicio al cliente
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "Very nice airplane and pleasant crew"
Voordelen: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Nadelen: "Nothing,just the seats. Cleanliness was perfect"
Nadelen: "Bigger seats the new ones are way to narrow"
Voordelen: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Nadelen: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Nadelen: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Nadelen: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Voordelen: "Loved the smooth ride."
Nadelen: "Bathroom was pretty nasty"
Nadelen: "Delay due to strike"
Voordelen: "Great crew."
Nadelen: "Ran out of business class meal. Substituted a Econ class."
Nadelen: "The KLM crew are always great serving and treating you. Well above many other airlines."
Nadelen: "Fix the damn KIOSKS at Vienna!"
Voordelen: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Nadelen: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Voordelen: "Crew were great"
Voordelen: "The friendliness of the crew"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "There was no wifi on flight"
Nadelen: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Voordelen: "Everything was smooth and effortless."
Nadelen: "Can’t think of anything."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "The crew were amazing and the flight was very smooth."
Nadelen: "Keep up the good work"
Voordelen: "Friendly and efficient crew. Flights were on time if not even early."
Voordelen: "They considered my reguest of vegiterian food."
Nadelen: "I have no complaints."
Voordelen: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Nadelen: "tough to sit on a plane for 9.5 hours"
Voordelen: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Nadelen: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Voordelen: "Crew where awesone and the choice of entertainment was fantastic"
Nadelen: "Seats way to close together"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "Easy to board and easy flight."
Voordelen: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Nadelen: "Can't think of anything."
Voordelen: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Nadelen: "Cramped seating."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Nadelen: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Voordelen: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Voordelen: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Nadelen: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Voordelen: "Excellent very good"
Nadelen: "Everting so good ex"
Voordelen: "Premium economy service was good."
Nadelen: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Voordelen: "Absolutely nothing!"
Nadelen: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Nadelen: "Le menu est à améliorer"
I'm a constant Etihad passenger but this is the first I felt uncomfortable, firstly the seat are small, turning the arrangement of seat from 2 rows to 3 rows, flight was delayed, food was bad, what happen Etihad?
I guess because it was a short distance we get into small unit but the seats were very uncomfortable, but an overall experience I will say that with make it some improvement to the seats and give them a little more of space it will make a difference
The original flight on 15th canceled but not informed the passenger. The next flight allocated was for 20th. Why 5 days later. This is unacceptable
Etihad keep cancelling their flight just by a email and without rescheduling. It happened to more than four times and every time I had to call them for rescheduling. Really bad reservation system.
Voordelen: "Aircraft, aircraft crew ,"
Nadelen: "Boarding desk , online offers , offers with clear explanations"
Nadelen: "In food and comfort"
Voordelen: "Crew was amazing good friendly and seats was also very comfortable"
Nadelen: "The airline should make food better to make travelers satisfied thanks"
Voordelen: "crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good."
Nadelen: "wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride."
Voordelen: "the staff was very helpful"
Nadelen: "the touchscreen didn’t always work"
Nadelen: "Respect human and fix the air conditioning"
Voordelen: "Flotte très moderne"
Nadelen: "Surbooking à l'embarquement, aucune info, un scandale. Seulement un petit déjeuner (très moyen) servi pour la totalité d’un vol de plus de 6h, quand les autres compagnies servent un vrai repas et une collation Aucune trousse en classe économie, ni un masque, ni une brosse à dents"
Nadelen: "Le racket de cette compagnie commence dès l'enregistrement. Nous étions en famille avec deux enfants. Premier bonheur de devoir payer 63 euros de plus pour éviter d'être disséminés aux 4 coins de l'avion, le système par défaut ayant fait cela !!! Deuxième bonheur l'avion est en fait quasi vide.."
Voordelen: "Les films et le casque confortable . Équipage agréable et avion confortable"
Nadelen: "Nourriture moyenne mais correcte."
Voordelen: "Vol de nuit . Aucun soucis. Transfert des bagages impeccable. Équipage efficace."
Nadelen: "Les couvertures ne sont pas donnes automatiquent ce qui est regrettable pour un vol de nuit où la climatisation est toujours trop froide."
Voordelen: "Surclassement Buisness Class, arrivée à Paris avec 20 minutes d’avance, livraison bagage rapide"
Nadelen: "I booked 2 tickets but it was not allowing me to check-in as well as seat selection online"
Voordelen: "All of the above"
Nadelen: "Boarded by bus"
Voordelen: "That there was a vegetarian meal on the second leg of my travel. And that the journey is over. Besides that, not much"
Nadelen: "1 hour delay to begin with. Then trasfer area at Abu Dhabi was utter chaos. While it's suffocatingly crowded, there was no A.C! No vegetarian option for meal on the flight from Brussels to Abu Dhabi. The seats hurt by bottom. One of the worst flight seats ever. All in all, a totally underwhelming experience."
Voordelen: "The air hostess was very helpful .I had a problem with my seat and she arranged for a seat where I was and remained comfortable throughout my flight to Washington. Love"
Nadelen: "The food. I had asked for a Hindu meal. It seemed I got a diabetic meal which was devoid of taste. It should have been normal. I think Etihad misunderstood Hindu meal with Jain food,where they don't use spices,onions,garlic etc."
Voordelen: "Amabilité du personnel et qualité de la nourriture"
Nadelen: "Ma femme voyageant en économique n’avait pas le droit de venir me voir en Business"
Voordelen: "Staff was efficient and friendly."
Nadelen: "Just did not care for the meal that had spicy taste and no meat. Did like the chicken and mashed potatoes and green beans."
Voordelen: "Flight was very comfortable from boarding to landing."
Nadelen: "Food was just very normal and lack variety. Should provide more options."
Voordelen: "I asked for dental kit and flight crew gave me one."
Voordelen: "Etihad showed some kind of discrimination non-muslims wheel chair passengers. My luggage is not taken good care of as they tear my zipper. The crew of are okay but never take good care of seniors with some physical disabilities to check and see whether they need water to drink on long distance flights as many airlines do. Muslim wheel chair passengers were given preferential treatment as I am always last one to be picked up and my luggage came at the end after waiting for one hour."
Voordelen: "Confort de l'avion excellent surtout pour les grandes personnes"
Voordelen: "Confort correct. hôtesse à l'écoute"
Nadelen: "Emplacement des jambes un peu juste pour les grandes personnes"
Voordelen: "Le confort , le calme"
Voordelen: "Everything was almost perfect."
Nadelen: "Update your movie list."
Voordelen: "Easy to cancel trip"
Nadelen: "Kayak did not have technology to know about cancellation"
Voordelen: "To be honest, the plane, crew, airport... everything was overall pretty nice."
Nadelen: "My checked luggage got delayed for this first trip, and I had to wait three hours at the airport security."
Voordelen: "first class service. Extra blanket, mealtime is anytime, seats recluned fully"
Nadelen: "no first class kit with socks. My feet get cold on the plane and the socks would have helped"
Nadelen: "After I had run from one end of the airport to the other to go through customs and catch my connecting flight and boarded with 15 minutes to spare, I was pulled off by one of your officials and was not given a reason as to why. The flight attendants were talking about sweeping any areas of the plane that I had been in. It was when we had almost reached customs that I was informed that another passenger who was stuck in Customs had mentioned my name and that is why I was pulled off. So, I was treated like a criminal and questioned and threatened by the customs official who went and searched my belongings to see if I'm lying about what I brought with me. They then tried to get me to fly with the other passenger just because we knew each other, even though I clearly and repeatedly told them I am not traveling with that person. I suppose this isn't all Etihad's fault, but if you are pulling passengers off of your plane, don't ignore their questions and treat them like criminals. Also, when I got back on, the filght attendants were unsympathetic about my situation and smiled it off. It ruined my whole flying experience. Also, the buttons to adjust A/C and call flight attendants was really high up and hard to reach for a petite woman."
Voordelen: "Getting home"
Nadelen: "only served breakfast shortly after 8am take off .no other meal served.arrived Abu Dhabi 7pm. kept having to ask for drinks."
Voordelen: "Meals are served promptly and on a regular basis. Selection of entertainment is good but needs updating."
Nadelen: "Boarding was a chaos at the Abu Dhabi airport, they were just calling out for the Business Class and passengers who are disabled and those who are travelling with children to board first when everybody came to line up. Nobody from the ground staff even asked them to give way for those who are boarding first or announced what zone are they boarding next. Also, i used the mobile app to check in, i am definitely sure i chose an isle seat (you can see it on the seat map during online check in) but i was surprised to see that i got a window seat."
Voordelen: "The planes are comfortable and the crew are all very nice and helpful! I had not read the carry-on baggage restrictions well and my bag ended up being just a little too big so it had to be checked. Although it wasn't a good situation for me, it was my fault and I appreciate that you hold to your policy!"
Nadelen: "I am very upset with Etihiad's service. On both ways, I had trouble with my luggage. On the way to Delhi all my bags were open and stuff was missing and now on the way back to U.S. all of my luggage was missing. I would not choose to fly Etihad again."
Nadelen: "I wasn't able to take the flight for the reasons mentioned above."
Voordelen: "I liked the service and ease of the whole process."
Voordelen: "Have more space between seats"
Nadelen: "The seats on the 777-333 model in economy class are the WORST I have ever experienced. Extensive neck and back paid from cramped and poorly designed seats. You are going to start losing passengers, including this one who will switch airlines. A glass of wine was so cheap and acidic I found myself running to the bathroom within 15 minutes. The food was horrible. Goodbye Etihad--I can do better."
Voordelen: "Customer service."
Nadelen: "No complaints."
Voordelen: "Check in in Frankfurt. Black lady. Extremely helpful. Went out of her way. This is the people you need in the front line."
Nadelen: "Terribly old planes. Bad or non existent cabin service. Food not acceptable. Plastic noodle bowls with hot water. !?? Really!!"
Voordelen: "Après une heure dans l'avion sans climatisation malgré un personnel de bord irréprochable (distribution de boissons) on nous annonce le débarquement, diriger et abandonne dans un terminal malgré un repas offert, pas d'information après renseignement auprès d'un accompagnant de tour operator j'apprend qu'il faut se rendre à la même porte où nous embarqueront avec 4 heures de retard. Un grand merci au personnel de cabine mais le responsable au sol .... Mais en plus de 10 vol Ave Etihad c'est ma seul mauvaise expérience et de plus j'ai payer 200fr pour changer de vol et arriver 4 h 30 plus tôt résultat gagné 30 minutes oups"
Nadelen: "Le personnel de cabine souriant et avenant"
Nadelen: "In the waiting area there was a smoking cabin nearby. It wasn't sealed properly and you could smell the smoke all around the gates. It causes me to cough. It would be nice if the room had 2 doors or else was located down a corridor away from the gates."
Voordelen: "Everything was good."
Nadelen: "Entertainment could be improved in terms of choices."
Nadelen: "Le vol était complet et nous nous sommes vu proposés éventuellement un vol AF direct en remplacement. Après notre acceptation, en dernière minute, nous avons finalement embarqué sur ETIHAD. Là fut notre erreur car lors de la correspondance à Abu dhabi nous étions de nouveau surbooké à 23h00 ! malgré nos borading pass. Au bout de 2h de négociation nous avons obtenu une chambre d'hotel de 1h du matin à 6h.... pour reprendre le vol suivant à 8h30.... Aucune indemnisation, ni surclassement, as même un code wifi .... COMPAGNIE A EVITER A TOUT PRIS, c'est du LOW COST et le SAV est CATASTROPHIQUE. Devrait même être interdite de vol depuis PARIS. https://www.tripadvisor.fr/ShowUserReviews-g1-d8729074-r479551359-Etihad_Airways-World.html#"
Nadelen: "Veg meals ran out very fast, not enough options for all the passengers."
Nadelen: "They should include a separate meal that is more to the liking for kids e.g kids meal instead all they offer is the same meal as adults to the kids as well"